Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Valley Hyundai
Aurora, IL
2,570 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,570 reviews
April 10, 2019
Sonata purchase I researched the car market for a long time and liked the Hyundai Sonata the best.I also researched best place to buy it from and found Napleton Valle I researched the car market for a long time and liked the Hyundai Sonata the best.I also researched best place to buy it from and found Napleton Valley. After I looked at Jordan’s reviews I knew he will be the one I would buy it from!!!! More
by Iwona
Employees Worked With
Helpful April 08, 2019
Arline!!!!!!! Arline is the best, she is always do very helpful, i will only work and see her, Arli e is fantastic!!! Come see Arline yay@!! Arline is the best, she is always do very helpful, i will only work and see her, Arli e is fantastic!!! Come see Arline yay@!! More
by Don
Employees Worked With
Derrick Duff
April 06, 2019
Great Customer Service! Goran is very helpful and knowledgeable about cars. He helped me with the purchase of my first new car. He was very patient and ready to answer all qu Goran is very helpful and knowledgeable about cars. He helped me with the purchase of my first new car. He was very patient and ready to answer all questions I had regarding this very important purchase. He listened and helped me get the right car according to my needs. I bought a brand new Hyundai Tucson which I absolutely LOVE! Even after the purchase he is still available to help with any questions I might have. I would highly recommend working with Goran, a very personable and caring salesman! More
by Caro
April 05, 2019
New owner of Genesis G80 I was well informed of my car at delivery. Steve did a great job with orientation of all the features of my car. He even gave me his personal cell#. I was well informed of my car at delivery. Steve did a great job with orientation of all the features of my car. He even gave me his personal cell#.. I felt he went above and beyond!! Ryan was very helpful during the whole sales process and worked hard to get me at the # I was satisfied with.. More
by Drkhaja
April 05, 2019
Fantastic!! Nizar was such a pleasure to work with! He helped me in picking a new vehicle and answered all my questions. Thank you so much!! Nizar was such a pleasure to work with! He helped me in picking a new vehicle and answered all my questions. Thank you so much!! More
by Vegaclaudia
Employees Worked With
Nizar Assria
April 05, 2019
Purchased new car Dion was wonderful to work with. He listened carefully to our needs. He was very patient and not pushy, which we truly appreciated. Great guy!! Dion was wonderful to work with. He listened carefully to our needs. He was very patient and not pushy, which we truly appreciated. Great guy!! More
by Ckure
Employees Worked With
Dion Allen
April 04, 2019
Rob Walen helped get us out of a rut of 7 Caddys in a row. Robert (Rob) Walen provided excellent explanations of the new 2019 Hyundai Sonata car lines and features plus reviewed model differences, packages and Robert (Rob) Walen provided excellent explanations of the new 2019 Hyundai Sonata car lines and features plus reviewed model differences, packages and pricing deals.When we went for a test ride, he put my wife at ease as she drove the new car explaining all the safety and comfort options in the car we were thinking of buying and before you know it,Rob had gotten us all the best deals he could with a few additional perks.Ron gets the most credit for putting up with "Grumpy" as a first line of defense which cushioned the blows I dished out as the purchasing process went on.At the end,we are so happy that Rod took the time to do everything we asked for in getting us out of our 7th Cadillac in a row and into a much nicer quality car as this Sonata Limited is at a much more quality standard than Cadillac is today at almost 50% less cost.Thanks Rob...You are great!👍 More
by Grumpy1946
April 03, 2019
courteous, pleasant customer service I have, & had in the past, great personal service with Sam pertaining to several different matters/issues with my Hyundai vehicle. Sam is very dedica I have, & had in the past, great personal service with Sam pertaining to several different matters/issues with my Hyundai vehicle. Sam is very dedicated in taking care of his customers! I have a couple additional problems that need to be looked into, of which, I'm quite certain Sam will be very helpful! More
by Deemar
Employees Worked With
girls that answer phones are extremely pleasant!!!!
April 03, 2019
Service Great service very friendly and helpful. Would always come here to get my work done staff is amazing. Arline is great at what she does. Knows me by na Great service very friendly and helpful. Would always come here to get my work done staff is amazing. Arline is great at what she does. Knows me by name and car free car washes. More
by Frankg
Employees Worked With
ARLINE KUHR , Derrick Duff
April 03, 2019
Hyundai is not my funday I always hate going to the repair place. I had to have a recall/update done on my ride. They handled it with a car wash. Cool beans. I always hate going to the repair place. I had to have a recall/update done on my ride. They handled it with a car wash. Cool beans. More
by Dude
Employees Worked With
Ken
