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Napleton's Valley Hyundai

Aurora, IL

4.6
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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4333 Ogden Ave.

Aurora, IL

60504

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Showing 2,603 reviews

May 29, 2019

Easy and confident I’m a first time car buyer and the process was made simple and all my needs were met. No pressure was felt and I walked away happy! More

by Bwencel1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
Jun 06, 2019 -

Napleton's Valley Hyundai responded

We are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope to be of service to you again! Take care!

May 28, 2019

My new car This was the easiest, most comfortable experiences i have Ever had walking into a dealership. I was Very nervous and scared but Nizar took that all aw More

by Deige27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ann Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nizar Assria
Jun 06, 2019 -

Napleton's Valley Hyundai responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

May 27, 2019

Great job Very easy working with these guys, holiday hours helped us out, would recommend the dealership to everyone, top notch automobiles and warranty, great More

by Tuscon2019
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
Jun 06, 2019 -

Napleton's Valley Hyundai responded

We're glad to hear our Staff took such great care of you! We hope you continue to choose us for all your automotive needs! Take care!

May 27, 2019

Easy, fast and reasonable I exchanged my leased Santa Fe to the new one. Working with Joe with very easy, fun and fast! I got what I wanted for the right price. If you need a n More

by VladK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Williams
Jun 06, 2019 -

Napleton's Valley Hyundai responded

Here at Napleton's Valley Hyundai, we understand your time is valuable, Vlad. Thank you for letting us know how your experience was. Our team is available should you require any extra help.

May 26, 2019

Great experience, once again This is our 3rd Hyundai we’ve purchased here, and it was another great experience. Victor is awesome to work with, and we hope to send many people his More

by Austingoveia1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Natour
May 29, 2019 -

Napleton's Valley Hyundai responded

Thank you for your support! We're happy we could help. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

May 25, 2019

Great service and value We worked with Nizar. He was very knowledgeable, professional, polite, and friendly. We did a lot of research on SUVs and believe we got a very fair More

by Kris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
May 26, 2019 -

Napleton's Valley Hyundai responded

Congratulations on your new car, Kris! It is great to hear Nizar was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Napleton's Valley Hyundai

May 24, 2019

Nizar is the best! I came in for a used car and it was a great experience. Nizar was easy to work with and did not give off the typical sales person vibe. Left very hap More

by TusconSport16!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
May 25, 2019 -

Napleton's Valley Hyundai responded

Congratulations on your new vehicle! We're happy to hear Nizar was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Napleton's Valley Hyundai

May 21, 2019

If you don't have to deal with a manager may be OK I went into this dealership looking at two different models of Hyundai cars. Ryan was nice and professional and tried to help me find a car that met More

by Gimpy Gal
Recommend Dealer
No
Employees Worked With
Brian Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hammonds
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2019 -

Napleton's Valley Hyundai responded

Hello, it's upsetting to hear that your experience with us may have been anything but stellar. We would like the opportunity to address your concerns. Please reach out to us directly at (630) 851-2500 when you have a chance. Thank you, and we look forward to hearing from you.

May 20, 2019

Best dealership experience ever! I recently bought a certified used vehicle from Valley Hyundai and was blown away by the level of service I received. My salesperson Ryan Hammonds and More

by rapcam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Abbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hammonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2019 -

Napleton's Valley Hyundai responded

Thank you for sharing your response to our staff’s outstanding customer service! We will be sure to pass along your comments to Ryan and Al. We hope you continue to choose us for all your automotive needs! Take care!

May 19, 2019

Sells rep Ben was amazing. A++++ I had an amazing experience at the dealership. Sells rep Ben & the manger at the front desk was very helpful. They did everything they can to help me More

by Summer#12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Abbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin Marlowe
May 21, 2019 -

Napleton's Valley Hyundai responded

Thanks so much for the positive review and congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!

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