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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
June 08, 2019
Elantra! Absolutely love my new Elantra! It has so many nice features that I’m excited to drive every time I get in my new car! Goran did a great job getting m Absolutely love my new Elantra! It has so many nice features that I’m excited to drive every time I get in my new car! Goran did a great job getting me a car that I love and giving me a great deal! Thank you again! More
by Katlady
Employees Worked With
Goran Milidrag
June 08, 2019
Love my 2019 Santa Fe Alex went out of the way to make sure everything on our wish list was in the Santa Fe we purchased. A few days after we picked up our car, Alex calle Alex went out of the way to make sure everything on our wish list was in the Santa Fe we purchased. A few days after we picked up our car, Alex called to make sure we were happy with our car and to see if we had any questions. Alex was great to work with. More
by GD1422
Employees Worked With
Alex Jaquez
June 08, 2019
Great Dealership! Excellent experience!!Thank you Joe Williams and Al!Joe Williams is a great salesman..He went out of his way for us and had alot of patients.. Excellent experience!!Thank you Joe Williams and Al!Joe Williams is a great salesman..He went out of his way for us and had alot of patients.. More
by Nancyandpaul123
June 05, 2019
Excellent attendance. Arlene at service. It’s great with customers. She explains in detail the needs of your car and excellent talking to her customers. Your a hard worker Arlene at service. It’s great with customers. She explains in detail the needs of your car and excellent talking to her customers. Your a hard worker and move fast to take care the dealer clients. Manny Arredondo car owner. More
by Manny
Employees Worked With
Sam zayed. Excellent with customers too.
June 03, 2019
Nizar can be trusted to get you exactly what you want! We drove nearly an hour out of our way after trying to close a deal closer to us. Napleton made a commitment on the phone, found a car in the colors a We drove nearly an hour out of our way after trying to close a deal closer to us. Napleton made a commitment on the phone, found a car in the colors and with the trim package that other dealers said couldn’t be done. They bought from a downstate dealer and had it shipped up within one day — exactly what I wanted and at the quoted price. More
by HappyDriver
Employees Worked With
Nizar Assria
June 03, 2019
Great used car transaction! Nizar provided a great experience while finding a used car and led us to a product and experience that we were satisfied to leave with! Nizar provided a great experience while finding a used car and led us to a product and experience that we were satisfied to leave with! More
by Mak1
Employees Worked With
Nizar Assria
May 31, 2019
Service pros. Nizar was helpful from the moment we walked in. He made everything very easy to understand and guided me throughout the whole car buying process! Nizar was helpful from the moment we walked in. He made everything very easy to understand and guided me throughout the whole car buying process! More
by Mariohyundai
Employees Worked With
Nizar Assria
May 30, 2019
Tucso Purchase I bought a new Tucson and my salesman Dion Allen did a great job. There were a few rough spots, it Dion smoothed them over. Kissy in finance, and Ste I bought a new Tucson and my salesman Dion Allen did a great job. There were a few rough spots, it Dion smoothed them over. Kissy in finance, and Steve Cree in customer initiation were great. Overall a good experience. More
by Bobbytool
Employees Worked With
Clarissa Bustillos, internet sales was a big help getting me to the store., Steve Cree, Dion Allen
May 30, 2019
Great Experience This was a great experience for us. Joe was knowledgeable, professional and very kind. He was able to meet all of our needs and was able to get us in This was a great experience for us. Joe was knowledgeable, professional and very kind. He was able to meet all of our needs and was able to get us into 2 new cars. Thanks job for taking such good care of us! More
by brownhardt
Employees Worked With
Joe Williams
May 29, 2019
Fantastic experience Nizar went above and beyond for me. He worked hard to get me where I needed to be without being pushy. I went in looking for a 9-10yr old used car bas Nizar went above and beyond for me. He worked hard to get me where I needed to be without being pushy. I went in looking for a 9-10yr old used car based on my budget, and he was able to get me into a brand new Tuscon, I am very thankful for his persistence! #ChooseNizar! More
by Amcclure
Employees Worked With
Nizar Assria
