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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
June 21, 2019
Awesome I had an awesome experience I was nervous at first, but my sales guy Nizar did a fabulous job. I will be sending a lot of business your way thanks soo I had an awesome experience I was nervous at first, but my sales guy Nizar did a fabulous job. I will be sending a lot of business your way thanks soooo much!!!! Super excited!!!! Thanks Thanks Thanks More
by Eva04
Employees Worked With
Nizar Assria
June 20, 2019
Joe Williams is a very laid-back sales person. But that doesn’t mean he doesn’t know his stuff. He is a former Hyundai mechanic so he knows the cars inside and ou is a very laid-back sales person. But that doesn’t mean he doesn’t know his stuff. He is a former Hyundai mechanic so he knows the cars inside and out. He never gave me the hard sell, which I greatly appreciated. He’s very calm and patient even when the customer is indecisive. I would definitely recommend working with Joe. More
by Carbuyer15
June 19, 2019
Super good expierience due to gread salesman jordan I needwd to get my wife something new to drive and walked in and was helped right away by jordan answered all my questions and took his time with ne h I needwd to get my wife something new to drive and walked in and was helped right away by jordan answered all my questions and took his time with ne he was unbelievably understanding in what i needed More
by Jeff216
Employees Worked With
June 19, 2019
I got what I wanted!! Ryan was great. He made sure I got the vehicle I wanted. He even had it ready for me so all I had to do was sign my paperwork and go. He also made sur Ryan was great. He made sure I got the vehicle I wanted. He even had it ready for me so all I had to do was sign my paperwork and go. He also made sure to go over all the features in my vehicle and got things all set up for me. I would definitely recommend anyone in the market to buy a car. More
by Feistyqt
Employees Worked With
June 18, 2019
Professional and very nice Had a great experience working with Nazar and the team. They met all my expectations and the price I was looking for. The management team were also Had a great experience working with Nazar and the team. They met all my expectations and the price I was looking for. The management team were also amazing shout out to my new friend Al Abbas. I definitely recommend this place to anyone that is looking there next car. More
by Mariomalek
June 18, 2019
Excellent experience I this dealer . Arlene Naples. It’s great with customers. She explains in detail the needs of your car. She’s friendly with customers. She always offers to her client Arlene Naples. It’s great with customers. She explains in detail the needs of your car. She’s friendly with customers. She always offers to her clients water. More
by Manny
Employees Worked With
Sam z.
June 18, 2019
Excellent Customer Service! Everyone at Napeltons Valley Hyundai is extremely professional and very customer friendly! Special shout out to Mitch, who was super helpful and knowl Everyone at Napeltons Valley Hyundai is extremely professional and very customer friendly! Special shout out to Mitch, who was super helpful and knowledgeable! He made sure the car buying experience went smoothly and ensured all our needs were taken care of! Thank you for the great car! More
by Inseya1
Employees Worked With
Khalil, Mitch, Kathleen
June 17, 2019
great customer service Came to Hyundai Valley to get a car for my son. It was the best experience and desicion ever. Everyone was great and positive.Jordan was very helpful Came to Hyundai Valley to get a car for my son. It was the best experience and desicion ever. Everyone was great and positive.Jordan was very helpful and respectful. More
by sharon19
Employees Worked With
June 17, 2019
My Refi Experience My experience was absolutely excellent. Joe Williams was the Sales Agent. He made it so painless and he was so professional an so knowledgeable. Aweso My experience was absolutely excellent. Joe Williams was the Sales Agent. He made it so painless and he was so professional an so knowledgeable. Awesome! More
by msdedra1
Employees Worked With
Oscar, Manager, Joe Williams
June 16, 2019
Go and see Jordan Jordan Kabranov is so far the best sales person I ever met .He is very knowledgeable and courteous and very polite. I WOULD RECOMMEND HIM TO EVERYONE Jordan Kabranov is so far the best sales person I ever met .He is very knowledgeable and courteous and very polite. I WOULD RECOMMEND HIM TO EVERYONE More
by Sonata owner
