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Napleton's Valley Hyundai
Aurora, IL
2,570 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,570 reviews
June 14, 2019
Friendly and knowledgeable Visited the dealer to inquire more information about a lease.Very please with the knowledge and customer service I received by Jordan Kabranov Will r Visited the dealer to inquire more information about a lease.Very please with the knowledge and customer service I received by Jordan Kabranov Will recommend to anyone More
by Vroomvroom
Employees Worked With
Helpful June 14, 2019
Thank you, Napleton, and thank you, Joe Williams! We were at the beginning of our car search and started at Valley Honda. We were treated terribly and will never go back. Napleton was our 2nd stop. Ha We were at the beginning of our car search and started at Valley Honda. We were treated terribly and will never go back. Napleton was our 2nd stop. Had a list of 6 and never made it to the next place. The second we met Joe, we knew we were getting our car here. That day. He treated us with dignity & respect, was incredibly friendly, and promised us he'd find us a car he'd feel safe putting his mother in. He did just that. I just can't say enough about how pleasant it was working with Joe and Napleton in general. We're beyond impressed and grateful. We very highly recommend Napleton to anyone and everyone. And please, ask for Joe Williams. You won't regret it. More
by KerriP
Employees Worked With
Joe Williams
June 13, 2019
Easy to work with Will recommend. Great customer service. Jordan was very easy to work with . Bought a new car and plan on coming back next time we need one. Will recommend. Great customer service. Jordan was very easy to work with . Bought a new car and plan on coming back next time we need one. More
by JohnSmith
Employees Worked With
June 12, 2019
Best experience evet My wife and I needed to buy 2 cars - one commuter and one family car. Our experience could not have been better. Nizar listened to our needs and guide My wife and I needed to buy 2 cars - one commuter and one family car. Our experience could not have been better. Nizar listened to our needs and guided us to cars that met those needs and our budget. While we had preliminary thoughts as to specific vehicles, it was his recommendation that helped us get the family car that worked for us - and it wasn’t the one we originally had in mind. More
by Mrbirch78
June 12, 2019
Happy customer My experience was superb with Napleton's Valley HYundai and Jordan Kabranov.I was between Honda and Hyundai ,but the sales person at Honda was thinkin My experience was superb with Napleton's Valley HYundai and Jordan Kabranov.I was between Honda and Hyundai ,but the sales person at Honda was thinking their product sells by itself ,but guess what -NOT. More
by happy
Employees Worked With
June 10, 2019
Great experience at Napleton Valley Hyundai I had a very great experience at Napleton Valley Hyundai. Nizar and the staff helped me get such a great deal on my new car and I could not be happie I had a very great experience at Napleton Valley Hyundai. Nizar and the staff helped me get such a great deal on my new car and I could not be happier. More
by Kflynn17
Employees Worked With
Nizar Assria
June 08, 2019
Great Dealership! Excellent experience!!Thank you Joe Williams and Al!Joe Williams is a great salesman..He went out of his way for us and had alot of patients.. Excellent experience!!Thank you Joe Williams and Al!Joe Williams is a great salesman..He went out of his way for us and had alot of patients.. More
by Nancyandpaul123
June 08, 2019
Great car buying experience! I was looking for a new car, and after researching online different car makes and models, I settled on the Hyundai Tucson. When my husband and I went I was looking for a new car, and after researching online different car makes and models, I settled on the Hyundai Tucson. When my husband and I went to look at that particular vehicle, we ran into Victor Natour, a very knowledgeable salesman. We test drove the Tucson and was satisfied with its features and performance. Victor’s enthusiasm and helpfulness in the process lead to me purchasing the vehicle. Victor was impressive and is not one of those high pressured salesmen. He was patient and took the time to explain every detail. My husband was so impressed with our salesman and the dealership, he returned the next week and bought a vehicle, the Sonata from Victor. Everyone at Napleton Valley Hyundai was friendly and helpful. I would recommend Napleton Hyundai and Victor to anyone looking for a new car. More
by cdwNo.1
Employees Worked With
Kissy Freeman, Victor Natour
June 08, 2019
Elantra! Absolutely love my new Elantra! It has so many nice features that I’m excited to drive every time I get in my new car! Goran did a great job getting m Absolutely love my new Elantra! It has so many nice features that I’m excited to drive every time I get in my new car! Goran did a great job getting me a car that I love and giving me a great deal! Thank you again! More
by Katlady
Employees Worked With
Goran Milidrag
June 08, 2019
Love my 2019 Santa Fe Alex went out of the way to make sure everything on our wish list was in the Santa Fe we purchased. A few days after we picked up our car, Alex calle Alex went out of the way to make sure everything on our wish list was in the Santa Fe we purchased. A few days after we picked up our car, Alex called to make sure we were happy with our car and to see if we had any questions. Alex was great to work with. More
by GD1422
Employees Worked With
Alex Jaquez
