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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
July 16, 2019
Good deal We had tough negotiations because I'm cheap person but Joe was able to find a decent deal for me. It would definitely recommend Joe to the others. We had tough negotiations because I'm cheap person but Joe was able to find a decent deal for me. It would definitely recommend Joe to the others. More
by EL
Employees Worked With
Joe Williams
July 15, 2019
Car shopping with the Pro's Mitch was on top of his game, helpful and to the point, he provided the facts,and we acted on them, Great sales person. will Most definitely , refer h Mitch was on top of his game, helpful and to the point, he provided the facts,and we acted on them, Great sales person. will Most definitely , refer him to friends and family, More
by RaulChavez
Employees Worked With
Mitch
July 12, 2019
2013 Hyundai elantra The service was extremely helpful and good at communicating. They really made the process so much easier than I thought it was going to be. The service was extremely helpful and good at communicating. They really made the process so much easier than I thought it was going to be. More
by Cbrown143
Employees Worked With
Beth, Nizar Assria
July 11, 2019
Found the car I was looking for! Salesperson was very helpful and very professional. He answered all my questions and concerns. The whole process was very efficient. The closing pr Salesperson was very helpful and very professional. He answered all my questions and concerns. The whole process was very efficient. The closing process was very easy and clear. More
by Yay
Employees Worked With
July 11, 2019
Napletons is a great place Mr Nizar Assria was very helpful and co-operative, he was very polite and helped us doing all procedures ! Its been a year in Illinois and he had gave Mr Nizar Assria was very helpful and co-operative, he was very polite and helped us doing all procedures ! Its been a year in Illinois and he had gave us the best “customer service”. This guy gave an idea about all hyundai cars and how they work!! More
by brk
Employees Worked With
Nizar Assria
July 10, 2019
Great service! The dealership is very clean and welcoming, very organized. The whole process was fast and easy. Nizar was really helpful in getting me the payments I The dealership is very clean and welcoming, very organized. The whole process was fast and easy. Nizar was really helpful in getting me the payments I needed. Everything was broken down and everything was explained well. Thank you Napleton's Valley Hyundai! More
by Yarroyo59
Employees Worked With
Nizar Assria
July 09, 2019
Found exactly what we were looking for We were looking for a used car for my daughter and had spent most of the day looking at different makes and models. She told Goran what she wanted, We were looking for a used car for my daughter and had spent most of the day looking at different makes and models. She told Goran what she wanted, push button start and a big screen (I thought they were ridiculous requests) After test driving a couple cars he suggested A 2019 Hyundai Elantra. This car had what she wanted and was with in our budget. Thanks Goran !! More
by Marty
Employees Worked With
Goran Milidrag
July 09, 2019
I won't work with anyone besides Brian Anderson There is only one person in sales I will work with at this dealership as he is the only one even slightly willing to be honest to his customers and th There is only one person in sales I will work with at this dealership as he is the only one even slightly willing to be honest to his customers and that is Brian Anderson. The rest will waste your time at best and disrespect you blatantly at worse. Between my immediate family and I, this dealership has gotten 7 cars unloaded and this changes nothing. We have never asked for special treatment, just basic human decency and only but member of the sales team that we have encountered has been able to manage that. I give this dealership 3 stars only due to Brian Anderson. More
by ajwilliams92
Employees Worked With
July 08, 2019
Jordan was great to work with. I was looking for a Kona sel and he listened to exactly what I was looking for and didn’t play any games. Not pushy at all and followed to work with. I was looking for a Kona sel and he listened to exactly what I was looking for and didn’t play any games. Not pushy at all and followed up in a timely manner. More
by Mcourt1207
Employees Worked With
July 08, 2019
Very friendly and patient !! I really am happy with my first new Huyndai that I bought last week ! My sale was Mitch who was very friendly and patient and thoughtful . He took ti I really am happy with my first new Huyndai that I bought last week ! My sale was Mitch who was very friendly and patient and thoughtful . He took time to introduce the cars by online and in real. He helped me to pick up the car that I satisfied the most. I AM VERY APPRECIATED and highly recommend him ! More
by Tracy2019
Employees Worked With
Mitch
