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Napleton's Valley Hyundai

Aurora, IL

4.7
2,586 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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4333 Ogden Ave.

Aurora, IL

60504

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Showing 2,586 reviews

June 28, 2019

Low Key Sell I came into the dealership just to look. Brian asked the right questions so that he could show me the Santa Fe model that would suit me best. He bro More

by SUV gal
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can't remember the finance guy's name.
Jul 01, 2019 -

Napleton's Valley Hyundai responded

We hope everything was handled to your expectations. Please don't hesitate to reach out to us if there is ever anything else we can assist you with. We hope to see you again in the future! Take care!

June 28, 2019

Goran, is the man!!! This is the 7th car through him and each time has exceeded expectation. Thanks Hyundai for making it happen. The family is looking forward to future b More

by Tucson77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran Milidrag
Jul 01, 2019 -

Napleton's Valley Hyundai responded

We appreciate you choosing Napleton's Valley Hyundai! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Take care!

June 27, 2019

First Time Car Buyer This was my first time buying a new car, and Joe was super helpful. He was knowledgeable, friendly, and polite. His sales approach was not aggressive More

by Mags
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Williams
Jun 28, 2019 -

Napleton's Valley Hyundai responded

We hope everything was handled to your expectations, Mags. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

June 27, 2019

awesome job Nizar and Jorge put together the best deal to satisfy my needs. I have dealt with Napleton before and HIGHLY recommend them for anyone looking to purc More

by Re-Pete1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Hernandez- Finance, Nizar Assria
Jun 28, 2019 -

Napleton's Valley Hyundai responded

Thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help. Take care!

June 27, 2019

Great car buying experience I bought a car there last night and Nizar was my sales person . He was great, knowledgeable and not pushy at all! I told him a price range and he was More

by Adriana84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Also the employee who went over all the paperwork with me and signatures , he was great!, Nizar Assria, Keayana Gaona
Jun 28, 2019 -

Napleton's Valley Hyundai responded

Adriana, thank you for your support! We're happy we could help. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

June 25, 2019

Joe is all about customer service I had my first Tucson for 10 years and decided it was time for a new one and we tried Napleton to see what they had to offer. Joe greeted us at the do More

by SharonJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Williams
Jun 27, 2019 -

Napleton's Valley Hyundai responded

Sharon, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out. Take care.

June 24, 2019

New car Went to buy a new car. During the test drive discovered that the car had a defect with some of the electronic safety features. Sales people worked wit More

by The
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Hurtado, Nizar Assria, Keayana Gaona
Jun 26, 2019 -

Napleton's Valley Hyundai responded

Congratulations on your new vehicle! We're happy to hear our staff was able to provide to with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Napleton's Valley Hyundai

June 23, 2019

Great car at a great price Jordan and Kyle were both great to work with! I really appreciated their frank, open and transparent approach to our negotiation - very professional More

by mickimg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Kabranov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle (Management)
Jun 26, 2019 -

Napleton's Valley Hyundai responded

Congratulations on your new vehicle! We're happy to hear Jordan was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Napleton's Valley Hyundai

June 22, 2019

Better than most I always find car shopping to be quite frustrating. But Brian Anderson made the car buying experience better than most. My daughter came in with very More

by Jakigalligan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2019 -

Napleton's Valley Hyundai responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

June 22, 2019

Nizar - our Sales Advisor (Santa Fe) This is about the experience and there were 2 aspects. Nizar from day one till we closed the deal was readily available to answer questions or cha More

by DebAur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nizar Assria
Jun 23, 2019 -

Napleton's Valley Hyundai responded

Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Napleton's Valley Hyundai

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