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Napleton's Valley Hyundai
Aurora, IL
2,586 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,586 reviews
July 09, 2019
I won't work with anyone besides Brian Anderson There is only one person in sales I will work with at this dealership as he is the only one even slightly willing to be honest to his customers and th There is only one person in sales I will work with at this dealership as he is the only one even slightly willing to be honest to his customers and that is Brian Anderson. The rest will waste your time at best and disrespect you blatantly at worse. Between my immediate family and I, this dealership has gotten 7 cars unloaded and this changes nothing. We have never asked for special treatment, just basic human decency and only but member of the sales team that we have encountered has been able to manage that. I give this dealership 3 stars only due to Brian Anderson. More
by ajwilliams92
Employees Worked With
July 08, 2019
Jordan was great to work with. I was looking for a Kona sel and he listened to exactly what I was looking for and didn’t play any games. Not pushy at all and followed to work with. I was looking for a Kona sel and he listened to exactly what I was looking for and didn’t play any games. Not pushy at all and followed up in a timely manner. More
by Mcourt1207
Employees Worked With
July 08, 2019
Very friendly and patient !! I really am happy with my first new Huyndai that I bought last week ! My sale was Mitch who was very friendly and patient and thoughtful . He took ti I really am happy with my first new Huyndai that I bought last week ! My sale was Mitch who was very friendly and patient and thoughtful . He took time to introduce the cars by online and in real. He helped me to pick up the car that I satisfied the most. I AM VERY APPRECIATED and highly recommend him ! More
by Tracy2019
Employees Worked With
Mitch
July 06, 2019
Fabulous This is my fist hyundai car and I couldn't be any more happy with my new vehicle. Everyone at napleton's hyundai was great as well and made my buyin This is my fist hyundai car and I couldn't be any more happy with my new vehicle. Everyone at napleton's hyundai was great as well and made my buying experience nice and easy. Thanks Goran for all your help. More
by Bb1984
Employees Worked With
Goran Milidrag
July 03, 2019
Smooth and concise. I came with with low expectations having been searching for a vehicle for quite some time now. I spent my entire Saturday at another dealership doing I came with with low expectations having been searching for a vehicle for quite some time now. I spent my entire Saturday at another dealership doing the paperwork and getting things ready to drive off the lot in that vehicle only to be told that because it was Saturday they could not get a bank to approve the financing. I went home and felt super demotivated, after all I did just let them run my credit and I didn't even get the car. I waited and called back on Monday only to be told this time that they didn't have time to get to my packet but that they would show special attention to it on the following day. I called back the next day only to find out that my salesman, the finance manager and the General Service Manager were all off. I pulled my application and gave up hope. At work on this Tuesday afternoon I heard a commercial on the radio about the "Napleton Experience". I plugged it in my GPS and headed over. I walked straight into the showroom and was quickly greeted by the salesman and offered refreshments. I declined so as to release my frustrating story and see if this guy could truly help. He asked what I was looking for and quickly suggested I come take a look at the 2019 Tucson. Instead of taking me on to the lot where this car was parked this guy (Nizar Assria) drove the whole car up to the front door in the shade so I could take my time and inspect the vehicle. Absolutely fell in love with the car and the white pearl paint. I called my wife to head over and Nizar had my business. He was very attentive and remained professional throughout the entire process, delivered exactly what he said he would. Promised that I would not leave unsatisfied and most of all very seamless process. No hiccups in the negotiation process whatsoever, I would counter his offer and he would counter mine, etc. Truly an honorable businessman. This isn't my first time purchasing a car and I could tell he wasn't new to selling vehicles but at the end of the day I was given a good deal that allowed me to get exactly what I wanted for cheaper than I expected and I'm more than positive he was not unpleased with the outcome. I would definitely recommend this dealer and Nizar to the community and hope to do business with them in the future. More
by Ramono544
Employees Worked With
Nizar Assria
July 03, 2019
Worst Dealership in Illinois If I could give this dealership zero Stars I would. They are probably the most dishonest car dealership I've ever dealt with. We drove almost an hour If I could give this dealership zero Stars I would. They are probably the most dishonest car dealership I've ever dealt with. We drove almost an hour to buy a vehicle that look like a great deal. We didn't haggle on price and my husband let them know almost a week ahead of time we would be coming to purchase vehicle. They had promised to have vehicle detailed and ready when we came. Derek our salesman acted like he had no idea we were coming and vehicle was filthy when we got there. We decided we would overlook the condition and go ahead and buy the vehicle so we went ahead and made the deal for the full asking price. We were told they would take our trade-in and would give us a loner until they got the vehicle cleaned. We went ahead and completed the deal, and then they told us that they had no loner for us. At that point they had our money so we drove our vehicle home and came back after the weekend and pick up our new vehicle. This whole process took several hours. We thought our problems were over, but three months later we found out they never submitted the title when are bank called us. We spent three full days on the phone getting the runaround and leaving messages for their management flat out told us they did not care because this wasn't an expensive vehicle that we purchased. We finally forced them to send the title to the Secretary of State to get processed. When I talked to the head manager al-abbas he kept asking me what do I want? I told him what did he consider three months worth of aggravation and horrible customer service to be worth. He told me he would send $100 gift card in the mail. I would never recommend this dealership to my worst enemy, please be smarter than we were and read the reviews before you go to get a" good deal' from this bunch of xxxxxxxx who only care about you if you are spending $50,000. If I didn't work a full-time job I would pursue some sort of legal consequence for these Crooks as they clearly broke the law according to the Secretary of State. Just consider yourself warned, as bad as car dealers are considered hey, this is the worst of the worst. More
by kp
July 02, 2019
Great customer service Joe was woundful very helpful he got me in and out It wasn't a all day process...very happy with his Customer service.... latanya Gilbert Joe was woundful very helpful he got me in and out It wasn't a all day process...very happy with his Customer service.... latanya Gilbert More
by Lgilbert44
Employees Worked With
Joe Williams
July 02, 2019
Amazing Joe really worked with us to get EXACTLY what we wanted. I didnt feel pressured or anything to go forward with the deal. I’m so happy with how the exp Joe really worked with us to get EXACTLY what we wanted. I didnt feel pressured or anything to go forward with the deal. I’m so happy with how the experience and the car I ended up with went and would definitely recommend Joe and Hyundai to anyone! Great work Joe :) More
by dallas12
July 01, 2019
Best car buying experience ever! I was in the market for a compact SUV/Crossover and Hyundai was one the brands on my list. After visiting two other dealerships (Ford and Honda), I v I was in the market for a compact SUV/Crossover and Hyundai was one the brands on my list. After visiting two other dealerships (Ford and Honda), I visited Napleton's Valley Hyundai. I was greeted by the manager at the door and he quickly found me a sales representative. Nizar Assria greeted my wife and I, and was quite friendly and engaging. After some questions, we headed out to the lot to look at the Santa Fe. With a career in sales, it was refreshing for me to work with a professional who communicated well and wasn't pushy. Having done tons of research on the segment and the models we were viewing, I was impressed with Nizar's knowledge and how quickly he found me what I was looking for. We ended up going back and forth between the Santa Fe and the Tucson, but settled on the Santa Fe. Napleton's Valley Hyundai is a high volume dealership, so unfortunately they didn't have the exact model and color I wanted. Nizar stayed in touch daily trying to locate one. To speed up the process, I attempted to go to another dealership, as they said they had what I wanted. I was mislead. Not only did they lie about having the vehicle, but we had driven an hour and they simply acted like they didn't care. Finally, we came back to Napleton's Valley Hyundai and went with a model they had in stock. After much negotiating back and forth we settled on a deal. Not only did I get the best price in the market, they gave me more for my trade! Nizar and the staff made it fun every step of the way. Buying a car can be a daunting and unpleasant process, let alone dealing with many dealerships that play games and waste your time. I didn't feel any of that in this experience. That said, I can confidently recommend this dealership and Nizar. Cheers to Nizar and the team at Napleton's Valley Hyundai! I love my Hyundai! I didn't just buy a new vehicle, I feel like I've made a new friend. A million thanks! A Ramirez More
by ARamirez
Employees Worked With
Nizar Assria
June 29, 2019
Took the time to find what I need Napleton was great! They made the buying process less stressful. Nizar really took the time to find me the vehicle I wanted and walk me through how al Napleton was great! They made the buying process less stressful. Nizar really took the time to find me the vehicle I wanted and walk me through how all the technology works. I was also very strict about my budget, and they did what they could to help me stay within my budget while still getting the vehicle I wanted. More
by hcwhitmer
Employees Worked With
Kissy in Finance , Nizar Assria
