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Napleton's Valley Hyundai
Aurora, IL
2,570 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,570 reviews
June 24, 2019
New car Went to buy a new car. During the test drive discovered that the car had a defect with some of the electronic safety features. Sales people worked wit Went to buy a new car. During the test drive discovered that the car had a defect with some of the electronic safety features. Sales people worked with us to provide an alternate vehicle that was equivalent and at a price that was acceptable to us. More
by The
Employees Worked With
Oscar Hurtado, Nizar Assria, Keayana Gaona
Helpful June 23, 2019
Great car at a great price Jordan and Kyle were both great to work with! I really appreciated their frank, open and transparent approach to our negotiation - very professional Jordan and Kyle were both great to work with! I really appreciated their frank, open and transparent approach to our negotiation - very professional and refreshing. We love the car we bought and will definitely come back to Napleton’s when we need our next car. More
by mickimg
June 22, 2019
Santa Fe I hate buying cars! Time spent waiting, financing, noisy showrooms, haggling over price. Did I say hate? Meant it, too. However... Ryan Hammonds at Na I hate buying cars! Time spent waiting, financing, noisy showrooms, haggling over price. Did I say hate? Meant it, too. However... Ryan Hammonds at Napleton’s Valley Hyundai took great care of me, and made the experience at least entertaining. Nice. More
by jacz
June 22, 2019
Better than most I always find car shopping to be quite frustrating. But Brian Anderson made the car buying experience better than most. My daughter came in with very I always find car shopping to be quite frustrating. But Brian Anderson made the car buying experience better than most. My daughter came in with very specific wants for a pre-owned car, and Brian was able to give her one that fit the bill. I would definitely refer others to Napleton Valley Hyundai, and specifically to Brian for a good car buying experience. More
by Jakigalligan
Employees Worked With
June 22, 2019
Nizar - our Sales Advisor (Santa Fe) This is about the experience and there were 2 aspects. Nizar from day one till we closed the deal was readily available to answer questions or cha This is about the experience and there were 2 aspects. Nizar from day one till we closed the deal was readily available to answer questions or chase it down. He did that with a lot of care and passion to earn the business and always being cheerful. We finally did the transaction because of the trust he quickly built. The other aspect was the dealer acknowledging the Costco program and it was a very good bargain. At the end there was a lot of extras and we walked away satisfied. Thanks Nizar/Napleton More
by DebAur
June 22, 2019
There's a gong! Nizar is a fantastic sales person -- genuine, caring, funny, and totally easy to talk to. Napleton's Valley Hyundai made this whole process so easy, a Nizar is a fantastic sales person -- genuine, caring, funny, and totally easy to talk to. Napleton's Valley Hyundai made this whole process so easy, and they have an epic congratulatory moment with a gong once you make your purchase. I would encourage anyone to shop here, but definitely ask for Nazir -- he's top notch. More
by Megankarman
Employees Worked With
Nizar Assria
June 22, 2019
Nizar Assria was really helpful. Nizar was totally amazing he was very patient with me. Which I’m so appreciative due to it was my first time ever purchasing a ca. And I’m so happy h Nizar was totally amazing he was very patient with me. Which I’m so appreciative due to it was my first time ever purchasing a ca. And I’m so happy he was a helping hand. More
by Robertson,Tequila
June 21, 2019
Awesome I had an awesome experience I was nervous at first, but my sales guy Nizar did a fabulous job. I will be sending a lot of business your way thanks soo I had an awesome experience I was nervous at first, but my sales guy Nizar did a fabulous job. I will be sending a lot of business your way thanks soooo much!!!! Super excited!!!! Thanks Thanks Thanks More
by Eva04
Employees Worked With
Nizar Assria
June 20, 2019
Joe Williams is a very laid-back sales person. But that doesn’t mean he doesn’t know his stuff. He is a former Hyundai mechanic so he knows the cars inside and ou is a very laid-back sales person. But that doesn’t mean he doesn’t know his stuff. He is a former Hyundai mechanic so he knows the cars inside and out. He never gave me the hard sell, which I greatly appreciated. He’s very calm and patient even when the customer is indecisive. I would definitely recommend working with Joe. More
by Carbuyer15
June 19, 2019
I got what I wanted!! Ryan was great. He made sure I got the vehicle I wanted. He even had it ready for me so all I had to do was sign my paperwork and go. He also made sur Ryan was great. He made sure I got the vehicle I wanted. He even had it ready for me so all I had to do was sign my paperwork and go. He also made sure to go over all the features in my vehicle and got things all set up for me. I would definitely recommend anyone in the market to buy a car. More
by Feistyqt
Employees Worked With
