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Napleton's Valley Hyundai

Aurora, IL

4.6
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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4333 Ogden Ave.

Aurora, IL

60504

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Showing 2,603 reviews

July 26, 2019

Good guys, well knowledgeable. Customer for life! Ryan H. Did a stellar job making sure my new car purchase not only went smoothly, but that I was getting what I wanted. He didnt hesitate to show me s More

by Smud93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hammonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moustafa
Jul 30, 2019 -

Napleton's Valley Hyundai responded

Thank you for your support! We're happy we could help. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

July 25, 2019

Excellent experience We stopped into Napleton’s to look at the palisade. This was our last stop as we visited 2 other Hyundai dealers closer to home. The other dealership More

by Kgonz2213
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2019 -

Napleton's Valley Hyundai responded

Hello, thank you for your support! We're happy we could help. It means so much to us to have earned your trust in our business. We hope to see you again in the future! Take care!

July 24, 2019

Wonderful Experience Brian was great to work with. Friendly, knowledgeable, and patient. He made sure he showed me all the new features of the car and was just great to wo More

by Langland12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2019 -

Napleton's Valley Hyundai responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

July 22, 2019

Nizar great informative salesman This dealership have great staff with a sense of humor. They have great listening ear and understand the customer needs before selling. Best in town More

by Marzell@13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick , Nizar Assria
Jul 25, 2019 -

Napleton's Valley Hyundai responded

Thank you for your positive review. We're glad to hear that you found our team here at Napleton's Valley Hyundai so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

July 22, 2019

Trustworthy people to deal with Straight forward answers to any questions we had with regard to the vehicle we were looking for. Nizar proactively kept us up to date as to how the tr More

by Bonnie2017!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Napleton, Nizar Assria
Jul 25, 2019 -

Napleton's Valley Hyundai responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review about Nizar. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 20, 2019

Excellant Researched the specific car I wanted and Napleton had it. I test drove it and negotiated a fair price. I drove it off the lot within a few hours. It’s More

by Christina M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar, Nizar Assria
Jul 22, 2019 -

Napleton's Valley Hyundai responded

Christina, thank you for your positive review. We're glad to hear that you found our team here at Napleton's Valley Hyundai so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.

July 19, 2019

Great Buying Experience!! Helping my elderly mother buy her first new car. Saw ads for Hyundai on Autotrader. Had great pricing. So I contacted them and drove to Aurora to look More

by Moms New Car
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
Jul 22, 2019 -

Napleton's Valley Hyundai responded

We are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

July 18, 2019

Better experience this time than the last time Respected my time and situation. Nassria and Mustafa had great customer service. Made me and my girlfriend feel comfortable. I felt like they did the More

by Jdotson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mustafa, Nizar Assria
Jul 19, 2019 -

Napleton's Valley Hyundai responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

July 18, 2019

Good experience Ben Marlowe sales associate of Napleton's helped me during my purchase. He is highly knowledgeable, friendly and helpful. As a sales associate he kno More

by Sushil 121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Marlowe
Jul 19, 2019 -

Napleton's Valley Hyundai responded

Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 17, 2019

Very competitive pricing After spending days researching pre-owned inventory across multiple dealerships no one matched Napleton’s reasonable prices. Bought a 2017 Hyundai Sp More

by Happy Buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Abbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Goran Milidrag, Nizar Assria
Jul 19, 2019 -

Napleton's Valley Hyundai responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

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