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Napleton's Valley Hyundai
Aurora, IL
2,571 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,571 reviews
July 03, 2019
Worst Dealership in Illinois If I could give this dealership zero Stars I would. They are probably the most dishonest car dealership I've ever dealt with. We drove almost an hour If I could give this dealership zero Stars I would. They are probably the most dishonest car dealership I've ever dealt with. We drove almost an hour to buy a vehicle that look like a great deal. We didn't haggle on price and my husband let them know almost a week ahead of time we would be coming to purchase vehicle. They had promised to have vehicle detailed and ready when we came. Derek our salesman acted like he had no idea we were coming and vehicle was filthy when we got there. We decided we would overlook the condition and go ahead and buy the vehicle so we went ahead and made the deal for the full asking price. We were told they would take our trade-in and would give us a loner until they got the vehicle cleaned. We went ahead and completed the deal, and then they told us that they had no loner for us. At that point they had our money so we drove our vehicle home and came back after the weekend and pick up our new vehicle. This whole process took several hours. We thought our problems were over, but three months later we found out they never submitted the title when are bank called us. We spent three full days on the phone getting the runaround and leaving messages for their management flat out told us they did not care because this wasn't an expensive vehicle that we purchased. We finally forced them to send the title to the Secretary of State to get processed. When I talked to the head manager al-abbas he kept asking me what do I want? I told him what did he consider three months worth of aggravation and horrible customer service to be worth. He told me he would send $100 gift card in the mail. I would never recommend this dealership to my worst enemy, please be smarter than we were and read the reviews before you go to get a" good deal' from this bunch of xxxxxxxx who only care about you if you are spending $50,000. If I didn't work a full-time job I would pursue some sort of legal consequence for these Crooks as they clearly broke the law according to the Secretary of State. Just consider yourself warned, as bad as car dealers are considered hey, this is the worst of the worst. More
by kp
Helpful July 02, 2019
Great customer service Joe was woundful very helpful he got me in and out It wasn't a all day process...very happy with his Customer service.... latanya Gilbert Joe was woundful very helpful he got me in and out It wasn't a all day process...very happy with his Customer service.... latanya Gilbert More
by Lgilbert44
Employees Worked With
Joe Williams
July 02, 2019
Amazing Joe really worked with us to get EXACTLY what we wanted. I didnt feel pressured or anything to go forward with the deal. I’m so happy with how the exp Joe really worked with us to get EXACTLY what we wanted. I didnt feel pressured or anything to go forward with the deal. I’m so happy with how the experience and the car I ended up with went and would definitely recommend Joe and Hyundai to anyone! Great work Joe :) More
by dallas12
July 01, 2019
Best car buying experience ever! I was in the market for a compact SUV/Crossover and Hyundai was one the brands on my list. After visiting two other dealerships (Ford and Honda), I v I was in the market for a compact SUV/Crossover and Hyundai was one the brands on my list. After visiting two other dealerships (Ford and Honda), I visited Napleton's Valley Hyundai. I was greeted by the manager at the door and he quickly found me a sales representative. Nizar Assria greeted my wife and I, and was quite friendly and engaging. After some questions, we headed out to the lot to look at the Santa Fe. With a career in sales, it was refreshing for me to work with a professional who communicated well and wasn't pushy. Having done tons of research on the segment and the models we were viewing, I was impressed with Nizar's knowledge and how quickly he found me what I was looking for. We ended up going back and forth between the Santa Fe and the Tucson, but settled on the Santa Fe. Napleton's Valley Hyundai is a high volume dealership, so unfortunately they didn't have the exact model and color I wanted. Nizar stayed in touch daily trying to locate one. To speed up the process, I attempted to go to another dealership, as they said they had what I wanted. I was mislead. Not only did they lie about having the vehicle, but we had driven an hour and they simply acted like they didn't care. Finally, we came back to Napleton's Valley Hyundai and went with a model they had in stock. After much negotiating back and forth we settled on a deal. Not only did I get the best price in the market, they gave me more for my trade! Nizar and the staff made it fun every step of the way. Buying a car can be a daunting and unpleasant process, let alone dealing with many dealerships that play games and waste your time. I didn't feel any of that in this experience. That said, I can confidently recommend this dealership and Nizar. Cheers to Nizar and the team at Napleton's Valley Hyundai! I love my Hyundai! I didn't just buy a new vehicle, I feel like I've made a new friend. A million thanks! A Ramirez More
by ARamirez
Employees Worked With
Nizar Assria
June 29, 2019
Took the time to find what I need Napleton was great! They made the buying process less stressful. Nizar really took the time to find me the vehicle I wanted and walk me through how al Napleton was great! They made the buying process less stressful. Nizar really took the time to find me the vehicle I wanted and walk me through how all the technology works. I was also very strict about my budget, and they did what they could to help me stay within my budget while still getting the vehicle I wanted. More
by hcwhitmer
Employees Worked With
Kissy in Finance , Nizar Assria
June 28, 2019
Low Key Sell I came into the dealership just to look. Brian asked the right questions so that he could show me the Santa Fe model that would suit me best. He bro I came into the dealership just to look. Brian asked the right questions so that he could show me the Santa Fe model that would suit me best. He brought the SUV up to the door for me to look at. I really wasn't interested in driving it at that point. I asked for some leasing numbers just to see what I was looking at in terms of money. He got me the numbers and kept urging me to consider leasing the vehicle. He was very laid back about the urging to lease. I never felt pressured at any point. He invited me to take a test drive and then see how I felt. I did and I ended up leasing the Santa Fe. Only downside of the process was the time spent on the paperwork. A lot longer than I have ever experienced. More
by SUV gal
June 28, 2019
Goran, is the man!!! This is the 7th car through him and each time has exceeded expectation. Thanks Hyundai for making it happen. The family is looking forward to future b This is the 7th car through him and each time has exceeded expectation. Thanks Hyundai for making it happen. The family is looking forward to future business with Napleton Hyundai!!!! More
by Tucson77
Employees Worked With
Goran Milidrag
June 27, 2019
awesome job Nizar and Jorge put together the best deal to satisfy my needs. I have dealt with Napleton before and HIGHLY recommend them for anyone looking to purc Nizar and Jorge put together the best deal to satisfy my needs. I have dealt with Napleton before and HIGHLY recommend them for anyone looking to purchase a new or pre-owned vehicle Kudos to all who assisted. More
by Re-Pete1234
Employees Worked With
Jorge Hernandez- Finance, Nizar Assria
June 27, 2019
Great car buying experience I bought a car there last night and Nizar was my sales person . He was great, knowledgeable and not pushy at all! I told him a price range and he was I bought a car there last night and Nizar was my sales person . He was great, knowledgeable and not pushy at all! I told him a price range and he was able to get me into a car I wanted and within that price range . I haven’t had good experiences at other dealerships but this was the best car buying experience. Highly recommend and ask for Nizar! More
by Adriana84
Employees Worked With
Also the employee who went over all the paperwork with me and signatures , he was great!, Nizar Assria, Keayana Gaona
June 27, 2019
First Time Car Buyer This was my first time buying a new car, and Joe was super helpful. He was knowledgeable, friendly, and polite. His sales approach was not aggressive This was my first time buying a new car, and Joe was super helpful. He was knowledgeable, friendly, and polite. His sales approach was not aggressive or pushy, which I appreciated a lot. Overall, I had a good experience and I would recommend working with Joe. More
by Mags
Employees Worked With
Joe Williams
