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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
August 04, 2019
Very impressive We originally went to buy my wife a car.Not only did they give her a good deal better than what she expected,l was also able to get the type of car l We originally went to buy my wife a car.Not only did they give her a good deal better than what she expected,l was also able to get the type of car l had wanted for a long time. More
by Gottwo3
August 04, 2019
Very Patient and Friendly Went looking for a daily car and Goran, the salesman was very patient and helpful with us. Initially, I was going to leave without a car but Goran wen Went looking for a daily car and Goran, the salesman was very patient and helpful with us. Initially, I was going to leave without a car but Goran went above and beyond to make sure we got the car that we wanted along with with the best deal. Friendly staff More
by Jackie O.
Employees Worked With
Goran Milidrag
August 03, 2019
Given a running around I had a good experience with the sales guy Alex. My problem started with the finance dept lady Kissy. She tried to sell me an extended warranty which I had a good experience with the sales guy Alex. My problem started with the finance dept lady Kissy. She tried to sell me an extended warranty which I definitively refused. She added it to the pile of the paperwork for my signature which I mistakenly signed. On getting home I checked my paperwork and found the mistake. When I went back the next day for her to cancel the policy, she was rude and disrespectful. I made several phone calls and I have taken another trip to the dealership to see the GM but the problem is still not resolved for more than 1 month now. More
by Au
August 02, 2019
Pleasantly Unexpected Ryan was Awesome! It started off shaky when I arrived because I felt I was lied to over the phone regarding financing used non-Hyundai vehicles. Ryan Ryan was Awesome! It started off shaky when I arrived because I felt I was lied to over the phone regarding financing used non-Hyundai vehicles. Ryan reassured me that everything would be just fine. It also helped that he was the one that took that car in so he knew a lot about it & the previous owner. He was knowledgeable, patient & sincere. The financing part was a breeze too! Kissy (i pray I’m spelling that right) was amazingly thorough & fast.So far we are very happy with the purchase! More
by NRO
July 29, 2019
Great Experience! Nizar was great to work with! We knew to get the car we wanted we were going to need a phenomenal deal and Nizar came through for us. We even had a de Nizar was great to work with! We knew to get the car we wanted we were going to need a phenomenal deal and Nizar came through for us. We even had a deposit down for another car at a different dealership but the follow up call convinced us to cancel the deposit and buy a Hyundai. More
by Carguy555000
Employees Worked With
Nizar Assria
July 27, 2019
Amazing!! Victor N. Made sure I had the best experience while purchasing my car. He showed me a lot of options and helped me get the best deal I could. I will f Victor N. Made sure I had the best experience while purchasing my car. He showed me a lot of options and helped me get the best deal I could. I will for sure return with him to purchase another car soon! More
by Melissa98
Employees Worked With
Victor Natour
July 27, 2019
Fantastic Service Joe Williams is a great sales associate. He was friendly, knowledgeable about the vehicles and went above and beyond to ensure he found a vehicle that Joe Williams is a great sales associate. He was friendly, knowledgeable about the vehicles and went above and beyond to ensure he found a vehicle that not only met my needs but something I was super excited about driving. He even followed up with me several days later just to check in and see if I had questions or concerns. Overall, I received fantastic customer service. Thanks Joe! More
by Nichole Humphrey
Employees Worked With
Joe Williams
July 27, 2019
Best car buying experience, EVER!! Joe was professional, patient and friendly! He made my experience pain-free! I felt right at home! Not only did he explain everything, he asked me wha Joe was professional, patient and friendly! He made my experience pain-free! I felt right at home! Not only did he explain everything, he asked me what I liked, brought the car to me to test drive, made sure I knew the features and even programmed my phone's bluetooth. It didn't stop there, he even helped me transfer my personal items to my new car! I've purchased many cars in my lifetime and this was, hands down, the best experience; EVER! I highly recommend Joe as well as the entire Napleton Dealership to any and everyone looking to purchase a vehicle! I am so happy! 🤩 More
by Princessmel711
July 26, 2019
Awesome Service Couldn’t be happier with the sales guy I work with. Just bought my second car from him and will continue to go back when I am in the mood for a new Couldn’t be happier with the sales guy I work with. Just bought my second car from him and will continue to go back when I am in the mood for a new car. More
by Terri1108
Employees Worked With
July 26, 2019
Great dealership This is our second car within a year that we bought and we love this dealer. They are very customer friendly and willing to work with you. Goran is aw This is our second car within a year that we bought and we love this dealer. They are very customer friendly and willing to work with you. Goran is awesome and so is AL from finance department! Would recommend this place to everyone I know that is looking for a car.yo More
by restojj99
