Napleton's Valley Hyundai

No $50 gift card Never received $50 gift card. Made several calls and emails, sales rep was Mitch. Was told I would get a response from management and never did. I wou Never received $50 gift card. Made several calls and emails, sales rep was Mitch. Was told I would get a response from management and never did. I would not trust this dealership. More

Unprofessional I visited the dealership on Saturday and was greeted by a very inexperienced salesperson (Dion). Upon inquiring about the car I was interested in, the I visited the dealership on Saturday and was greeted by a very inexperienced salesperson (Dion). Upon inquiring about the car I was interested in, the salesperson had us walk around the lot not knowing if any of the Hyundai Accent were in the inventory. The salesperson suggested that we go inside and look for the available inventory on the computer. After checking the sales rep advised that we look at other cars than the one we had asked for. We agreed and started to discuss the 2019 Elantra SE instead. Our intention was to finance and when we asked about the price, promotions available and options to finance. The salesperson due to his inexperience didn't provide answers and went to speak with the manager (Mustafa). He returned with the manager who instead of providing answers to questions we asked earlier insisted that we lease a vehicle from Hyundai. So, we asked for the leasing options and the manager promised to give us the best deal possible. This is when things got really crazy. Our salesperson appeared to have no knowledge about leasing or financing and therefore had to rely on others. He went inside to talk to the manager (at this point not sure if it was Mustafa or someone else because we never saw Mustafa after our initial interaction with him) to work out the numbers. We waited over an hour chatting with the rep and realized that it had been taking so long. Asked Dion (salesperson) to inquire as to what was going on so he goes inside and returns with numbers different than what had already been discussed and still no mention of what dealer promotion or discount is being offered to us but instead asks that we complete a credit application. I did complete the application however asked Dion that we would like to know about the offer/numbers before we allow the dealership to run credit. Again, he goes inside and returns to say that the numbers were being worked out and that we will know soon. Another hour has passed now and nothing happens so I ask him again to find out as it is taking too much time and no clear progress towards the purchase of a vehicle. He returns with a manager (not Mustafa, not sure about the manager's name because he did not introduce himself) who asks me about the cost factor and residual value I had in mind. At this point, I was frustrated because we were not getting any answers about the questions we asked but instead were being asked about the residual value of the vehicle and cost factor which I am not really sure what it really meant. We had been in the dealership for over three hours, as a result, my daughter had to reschedule an appointment, we were late getting to a family event and still no real progress towards making a purchase. The manager asked us for a down payment and suggested that we finance contrary to what the other manager (Mustafa) advised. He also left to go back in for further discussion and returned in a few minutes to say that they couldn't offer us a deal. The absurdity of all this was that we didn't even know what they had offered and very subtly he informed us of what they couldn't do. We waisted over three hours of our valuable time and lost the opportunity to visit other dealerships because had we known about this outcome we would have gone to another dealership in the area for a better service. I don't think I have ever had a bad experience of shopping for cars. So, among all my car buying experiences, I rate this to be my worst. My intention is to get the attention of the senior management of this dealership so that they may take necessary steps to avoid other customers from having the experience I had at this dealership. Malik Iqbal More

New Car Purchase Joe was awesome and very easy to do business with! He took his time and explained everything very well. I am so happy that I came in today I will be r Joe was awesome and very easy to do business with! He took his time and explained everything very well. I am so happy that I came in today I will be recommending all my friends and family to JOE! Thank you for being so personable 🙌🏾😀 More

Very expensive inspection I have few issue with my car and when i told they said for ever issue to inspect they charge $160. I never heard this kind of inspection. And finally I have few issue with my car and when i told they said for ever issue to inspect they charge $160. I never heard this kind of inspection. And finally they come up with one is a valid issue with big estimate where as my local certified mechanic just charged me 25% of that quote Hyundai gave me...Very upset paying $320 just for inspection.. Very expensive for minor issue also to inspect they charge huge. Be aware.... More

Awesome This is my 2nd vehicle from Napleton Valley Hyundai. Joe Williams is a great salesman and I got a great deal. The service was quick and I'll continue This is my 2nd vehicle from Napleton Valley Hyundai. Joe Williams is a great salesman and I got a great deal. The service was quick and I'll continue to do business with Napleton Valley Hyundai in the future. More

Great sell personnels. Professional sell personnels. We came in to sell. Ended up leasing. Friendly environment. Left satisfied with my purchase. Joe Williams went above an Professional sell personnels. We came in to sell. Ended up leasing. Friendly environment. Left satisfied with my purchase. Joe Williams went above and beyond. He was so patient with me. We appreciate all that he did. Will recommend him and this dealership to friends and family. More

Great To Do Business With Nizar Assria is our salesman. He is knowledgable about the Hyundai products and he listens to the customer. We had a very good experience shopping for Nizar Assria is our salesman. He is knowledgable about the Hyundai products and he listens to the customer. We had a very good experience shopping for and purchasing our new Tucson. More

Exceptional Service When my brother and I went there we thought that we weren’t going to get a deal let alone a decent car. But we walked away with so much more and a bra When my brother and I went there we thought that we weren’t going to get a deal let alone a decent car. But we walked away with so much more and a brand new car to top it off. We had wonderful customer service and everyone explained all the details about the new car we received. They worked with us with our credit and valued our time there. More

Great cutomer service Joe Williams was very easy to work with. He explained in great detail everything we needed to know and took us for a test drive after the sale to make Joe Williams was very easy to work with. He explained in great detail everything we needed to know and took us for a test drive after the sale to make sure we understood and could use all car's features. The sale experience itself was very simple and easy. Joe made us feel at home. If you are looking for an honest Huinday car salesman, who will have your interests in mind, I would recommend Joe Williams as a great example of that - you can't go wrong with him. More

Excellent throughout Both the person who handled the financial transaction as well as Nazar, my salesperson were helpful, efficient and friendly. One of the easiest car p Both the person who handled the financial transaction as well as Nazar, my salesperson were helpful, efficient and friendly. One of the easiest car purchases I have ever made. More