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Napleton's Valley Hyundai

Aurora, IL

4.7
2,571 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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4333 Ogden Ave.

Aurora, IL

60504

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Showing 2,571 reviews

July 12, 2019

2013 Hyundai elantra The service was extremely helpful and good at communicating. They really made the process so much easier than I thought it was going to be. More

by Cbrown143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beth, Nizar Assria
Jul 13, 2019 -

Napleton's Valley Hyundai responded

Thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

July 11, 2019

Napletons is a great place Mr Nizar Assria was very helpful and co-operative, he was very polite and helped us doing all procedures ! Its been a year in Illinois and he had gave More

by brk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
Jul 15, 2019 -

Napleton's Valley Hyundai responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you so much for choosing Napleton's Valley Hyundai!

July 11, 2019

Found the car I was looking for! Salesperson was very helpful and very professional. He answered all my questions and concerns. The whole process was very efficient. The closing pr More

by Yay
Recommend Dealer
Yes
Employees Worked With
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2019 -

Napleton's Valley Hyundai responded

We strive for a high level of customer satisfaction in all aspects of our dealership. We hope to be of service to you again! Take care!

July 10, 2019

Great service! The dealership is very clean and welcoming, very organized. The whole process was fast and easy. Nizar was really helpful in getting me the payments I More

by Yarroyo59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
Jul 12, 2019 -

Napleton's Valley Hyundai responded

Hello, we're happy to hear you had such a positive experience with our team. If you have any further questions, please don't hesitate to reach out! We hope you have a wonderful day.

July 09, 2019

Found exactly what we were looking for We were looking for a used car for my daughter and had spent most of the day looking at different makes and models. She told Goran what she wanted, More

by Marty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran Milidrag
Jul 12, 2019 -

Napleton's Valley Hyundai responded

Marty, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!

July 09, 2019

I won't work with anyone besides Brian Anderson There is only one person in sales I will work with at this dealership as he is the only one even slightly willing to be honest to his customers and th More

by ajwilliams92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2019

Jordan was great to work with. I was looking for a Kona sel and he listened to exactly what I was looking for and didn’t play any games. Not pushy at all and followed More

by Mcourt1207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Kabranov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2019 -

Napleton's Valley Hyundai responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Valley Hyundai. Please reach out to us if there is anything else we can do for you. We hope you have a great day.

July 08, 2019

Very friendly and patient !! I really am happy with my first new Huyndai that I bought last week ! My sale was Mitch who was very friendly and patient and thoughtful . He took ti More

by Tracy2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch
Jul 11, 2019 -

Napleton's Valley Hyundai responded

Tracy, we're happy to hear you had such a positive experience with our team. Please reach out to us if there is anything else we can do for you. We hope you have a great day.

July 06, 2019

Fabulous This is my fist hyundai car and I couldn't be any more happy with my new vehicle. Everyone at napleton's hyundai was great as well and made my buyin More

by Bb1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran Milidrag
Jul 07, 2019 -

Napleton's Valley Hyundai responded

Congratulations on your new vehicle! We're happy to hear Goran was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Napleton's Valley Hyundai

July 03, 2019

Smooth and concise. I came with with low expectations having been searching for a vehicle for quite some time now. I spent my entire Saturday at another dealership doing More

by Ramono544
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
Jul 07, 2019 -

Napleton's Valley Hyundai responded

We are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We want all our customers to feel this way when leaving our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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