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Napleton's Valley Hyundai
Aurora, IL
2,571 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,571 reviews
July 24, 2019
Wonderful Experience Brian was great to work with. Friendly, knowledgeable, and patient. He made sure he showed me all the new features of the car and was just great to wo Brian was great to work with. Friendly, knowledgeable, and patient. He made sure he showed me all the new features of the car and was just great to work with. I highly recommend Napleton and Brian More
by Langland12
Employees Worked With
Helpful July 22, 2019
Nizar great informative salesman This dealership have great staff with a sense of humor. They have great listening ear and understand the customer needs before selling. Best in town This dealership have great staff with a sense of humor. They have great listening ear and understand the customer needs before selling. Best in town More
by Marzell@13
Employees Worked With
Derrick , Nizar Assria
July 22, 2019
Trustworthy people to deal with Straight forward answers to any questions we had with regard to the vehicle we were looking for. Nizar proactively kept us up to date as to how the tr Straight forward answers to any questions we had with regard to the vehicle we were looking for. Nizar proactively kept us up to date as to how the transaction was progressing. More
by Bonnie2017!
Employees Worked With
Derek Napleton, Nizar Assria
July 20, 2019
Excellant Researched the specific car I wanted and Napleton had it. I test drove it and negotiated a fair price. I drove it off the lot within a few hours. It’s Researched the specific car I wanted and Napleton had it. I test drove it and negotiated a fair price. I drove it off the lot within a few hours. It’s a great car!! My second Hyundai!! More
by Christina M
Employees Worked With
Oscar, Nizar Assria
July 19, 2019
Great Buying Experience!! Helping my elderly mother buy her first new car. Saw ads for Hyundai on Autotrader. Had great pricing. So I contacted them and drove to Aurora to look Helping my elderly mother buy her first new car. Saw ads for Hyundai on Autotrader. Had great pricing. So I contacted them and drove to Aurora to look and drive the car. After talking to the salesman, Nizar Assria, we took the car on a drive and loved it! After a short negotiation, a deal was made for a great price. A $25,000 list price car for just over $20,000 with rebates and no trade is a pretty good deal. I really don’t like dealing with salesman, but dealing with Nizar has changed my mind. Hopefully any future salesmen will jot ruin my feelings in the future. He wasn’t trying to blow smoke up my rear. Heck maybe I will keep buying any future cars from Nizar!! Well worth the over 45 minute drive!! The follow up phone calls to my mom are greatly appreciated, too. She feels like someone actually cares. She loves her new 2019 Hyundai Sonora!! Keep up the good work. Great experience!! Thank you, Sharon and Bob A. More
by Moms New Car
Employees Worked With
Nizar Assria
July 18, 2019
Better experience this time than the last time Respected my time and situation. Nassria and Mustafa had great customer service. Made me and my girlfriend feel comfortable. I felt like they did the Respected my time and situation. Nassria and Mustafa had great customer service. Made me and my girlfriend feel comfortable. I felt like they did their best to help me with a reasonable monthly payment. More
by Jdotson
Employees Worked With
Mustafa, Nizar Assria
July 18, 2019
Good experience Ben Marlowe sales associate of Napleton's helped me during my purchase. He is highly knowledgeable, friendly and helpful. As a sales associate he kno Ben Marlowe sales associate of Napleton's helped me during my purchase. He is highly knowledgeable, friendly and helpful. As a sales associate he knows his limitations and role boundary but always willing to help buyer and complete the deal. I must say I had good experience with Ben at Napleton's Valley hyundai. Regarding price negotiation it was really tough but some where Ben convened me and we complete the deal. More
by Sushil 121
Employees Worked With
Benjamin Marlowe
July 17, 2019
Very competitive pricing After spending days researching pre-owned inventory across multiple dealerships no one matched Napleton’s reasonable prices. Bought a 2017 Hyundai Sp After spending days researching pre-owned inventory across multiple dealerships no one matched Napleton’s reasonable prices. Bought a 2017 Hyundai Sport, thank you Napleton. More
by Happy Buyer
July 16, 2019
Good deal We had tough negotiations because I'm cheap person but Joe was able to find a decent deal for me. It would definitely recommend Joe to the others. We had tough negotiations because I'm cheap person but Joe was able to find a decent deal for me. It would definitely recommend Joe to the others. More
by EL
Employees Worked With
Joe Williams
July 15, 2019
Car shopping with the Pro's Mitch was on top of his game, helpful and to the point, he provided the facts,and we acted on them, Great sales person. will Most definitely , refer h Mitch was on top of his game, helpful and to the point, he provided the facts,and we acted on them, Great sales person. will Most definitely , refer him to friends and family, More
by RaulChavez
Employees Worked With
Mitch
