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Napleton's Valley Hyundai
Aurora, IL
2,571 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,571 reviews
August 17, 2019
New Car Purchase Joe was awesome and very easy to do business with! He took his time and explained everything very well. I am so happy that I came in today I will be r Joe was awesome and very easy to do business with! He took his time and explained everything very well. I am so happy that I came in today I will be recommending all my friends and family to JOE! Thank you for being so personable 🙌🏾😀 More
by Vantabos
Employees Worked With
Joe Williams
Helpful August 14, 2019
Very expensive inspection I have few issue with my car and when i told they said for ever issue to inspect they charge $160. I never heard this kind of inspection. And finally I have few issue with my car and when i told they said for ever issue to inspect they charge $160. I never heard this kind of inspection. And finally they come up with one is a valid issue with big estimate where as my local certified mechanic just charged me 25% of that quote Hyundai gave me...Very upset paying $320 just for inspection.. Very expensive for minor issue also to inspect they charge huge. Be aware.... More
by adrahman78
Employees Worked With
Robert Walen
August 12, 2019
Awesome This is my 2nd vehicle from Napleton Valley Hyundai. Joe Williams is a great salesman and I got a great deal. The service was quick and I'll continue This is my 2nd vehicle from Napleton Valley Hyundai. Joe Williams is a great salesman and I got a great deal. The service was quick and I'll continue to do business with Napleton Valley Hyundai in the future. More
by Tanya
Employees Worked With
Joe Williams
August 11, 2019
Great sell personnels. Professional sell personnels. We came in to sell. Ended up leasing. Friendly environment. Left satisfied with my purchase. Joe Williams went above an Professional sell personnels. We came in to sell. Ended up leasing. Friendly environment. Left satisfied with my purchase. Joe Williams went above and beyond. He was so patient with me. We appreciate all that he did. Will recommend him and this dealership to friends and family. More
by Val149
Employees Worked With
Joe Williams
August 08, 2019
Great To Do Business With Nizar Assria is our salesman. He is knowledgable about the Hyundai products and he listens to the customer. We had a very good experience shopping for Nizar Assria is our salesman. He is knowledgable about the Hyundai products and he listens to the customer. We had a very good experience shopping for and purchasing our new Tucson. More
by Tlsebby
August 07, 2019
Exceptional Service When my brother and I went there we thought that we weren’t going to get a deal let alone a decent car. But we walked away with so much more and a bra When my brother and I went there we thought that we weren’t going to get a deal let alone a decent car. But we walked away with so much more and a brand new car to top it off. We had wonderful customer service and everyone explained all the details about the new car we received. They worked with us with our credit and valued our time there. More
by Rashad1428
Employees Worked With
Nizar Assria
August 07, 2019
Great cutomer service Joe Williams was very easy to work with. He explained in great detail everything we needed to know and took us for a test drive after the sale to make Joe Williams was very easy to work with. He explained in great detail everything we needed to know and took us for a test drive after the sale to make sure we understood and could use all car's features. The sale experience itself was very simple and easy. Joe made us feel at home. If you are looking for an honest Huinday car salesman, who will have your interests in mind, I would recommend Joe Williams as a great example of that - you can't go wrong with him. More
by artg12343
Employees Worked With
Joe Williams
August 06, 2019
Excellent throughout Both the person who handled the financial transaction as well as Nazar, my salesperson were helpful, efficient and friendly. One of the easiest car p Both the person who handled the financial transaction as well as Nazar, my salesperson were helpful, efficient and friendly. One of the easiest car purchases I have ever made. More
by zoellerlarry
Employees Worked With
Nizar Assria
August 04, 2019
Very Patient and Friendly Went looking for a daily car and Goran, the salesman was very patient and helpful with us. Initially, I was going to leave without a car but Goran wen Went looking for a daily car and Goran, the salesman was very patient and helpful with us. Initially, I was going to leave without a car but Goran went above and beyond to make sure we got the car that we wanted along with with the best deal. Friendly staff More
by Jackie O.
Employees Worked With
Goran Milidrag
August 04, 2019
Very impressive We originally went to buy my wife a car.Not only did they give her a good deal better than what she expected,l was also able to get the type of car l We originally went to buy my wife a car.Not only did they give her a good deal better than what she expected,l was also able to get the type of car l had wanted for a long time. More
by Gottwo3
