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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
September 07, 2019
Making car buying fun! I brought my buddy in as a referral while he bought his first car. Bought a car a few months earlier. I guaranteed my friend will get a new car from I brought my buddy in as a referral while he bought his first car. Bought a car a few months earlier. I guaranteed my friend will get a new car from Napleton! Dion made it a fun and great experience! More
by Bearfan83
Employees Worked With
Dion Allen
September 07, 2019
Dion Allen Our experience with Mr Allen was truly enjoyable. He has phenomenal qualities in dealing with the Public and doing so w/o irritation. Awesome experien Our experience with Mr Allen was truly enjoyable. He has phenomenal qualities in dealing with the Public and doing so w/o irritation. Awesome experience! More
by PRAndrews
September 07, 2019
Great experience We walked in and were instantly greeted and helped by a nice man who took us to sit in a comfy waiting area with snacks and water. We waited for about We walked in and were instantly greeted and helped by a nice man who took us to sit in a comfy waiting area with snacks and water. We waited for about 10 minutes and Dion came out and helped us. He was so informative and even took time to show us the features of the Apple Android screen in the Sonata. He was relaxed and that made the experience very pleasant. We also appreciated how much the sales department worked with us to get a price on the car we could afford. More
by stacy73343
Employees Worked With
Dion Allen
September 07, 2019
A great experience Ryan was great to work with! He was very patient and listened to my needs about what was important to me in a vehicle. Pricing was great and most im Ryan was great to work with! He was very patient and listened to my needs about what was important to me in a vehicle. Pricing was great and most importantly, he answered all of my questions honestly. Buying a car from Napleton was by far the best experirence. I highly recommend. More
by Pamela
Employees Worked With
September 06, 2019
A great experience Working with Ryan was an enjoyable experience. He answered all my questions and was very patient with me picking a car. I would recommend him to anyon Working with Ryan was an enjoyable experience. He answered all my questions and was very patient with me picking a car. I would recommend him to anyone else. More
by Tasha
Employees Worked With
September 06, 2019
The best ! It was pleasure working with Goran, he is the best ! This is our fourth car we bought and we love this dealer. We are looking forward to future busine It was pleasure working with Goran, he is the best ! This is our fourth car we bought and we love this dealer. We are looking forward to future business with you! :) More
by ID
Employees Worked With
Goran Milidrag
September 06, 2019
All credit goes to Goran at Napleton Hyundai I am very new to USA, migrated just 2 months back and was in look out for my first car. After visiting few dealerships, I visited Napleton Hyundai and I am very new to USA, migrated just 2 months back and was in look out for my first car. After visiting few dealerships, I visited Napleton Hyundai and was greeted by Goran. Things changed after that and he helped me decide and buy the car with utmost satisfaction. This all happened in my very first visit at his dealership. Goran is a very down to earth person and understood my apprehensions and smoothly guide me on my first purchase. His etiquettes and profound knowledge of his job are simply superb and I am going to be his long term customer now and will definitely recommend him amongst my friends and family. I wish him all the success. Keep up the good work Goran. More
by Pratik
Employees Worked With
Goran Milidrag
September 06, 2019
Great Experience ! Goran has helped many of my family members to purchase a car and it has been a great experience every time ! Very helpful and friendly staff . Goran has helped many of my family members to purchase a car and it has been a great experience every time ! Very helpful and friendly staff . More
by Moriah
Employees Worked With
Goran Milidrag
September 05, 2019
Joe Williams is the reason we bought at Napleton!! Joe is an outstanding professional. He was very low pressure and supportive. The Napleton dealership made my family feel very comfortable during our b Joe is an outstanding professional. He was very low pressure and supportive. The Napleton dealership made my family feel very comfortable during our buying experience that included 3 visits to the dealership. Joe is a great asset to the organization and again the reason we chose Napleton. More
by Fred D.
Employees Worked With
Joe Williams
September 04, 2019
Exceptional experience! This dealership works with you to get you the right car for the price you want to pay. Our salesman, Jordan Kabranov, is the best! This dealership works with you to get you the right car for the price you want to pay. Our salesman, Jordan Kabranov, is the best! More
by Very satisfied customer
Employees Worked With
