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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
September 17, 2019
Superior Service A couple of days ago I had the oil changed on my sonata at Bartels in Plainfield. The next day my car was making a knocking noise and it kept getting A couple of days ago I had the oil changed on my sonata at Bartels in Plainfield. The next day my car was making a knocking noise and it kept getting louder and louder. I was afraid to drive it so after work today I went to Napleton's and Mike Petrasek (Service Manager) and Tech Jim (sorry Jim I don't know your last name) took care of me. They figured out the problem (Bartels did not properly tighten the lug nuts on 2 of my tires) Jim went the extra mile to take each tire off and check to make sure there was no damage and put everything back together the right way! Thank you so much Jim and Mike!! I will not take my car anywhere else except Napleton's from now on! I don't want to even think of what could have happened if I didn't stop here tonight! More
by JennyG
Employees Worked With
Mike Petrasek and Tech Jim
September 16, 2019
Great experience My family and I visited Napleton Hyundai because we were in the market for a used car. We were greeted with friendly faces and Nasir was very helpful My family and I visited Napleton Hyundai because we were in the market for a used car. We were greeted with friendly faces and Nasir was very helpful and attentive to our needs. He was very down to earth and we felt very comfortable with him. Thank you, Nasir and Napleton for your great customer service! I’ll definitely be back if I’m in need of an another amazing vehicle. More
by tarynnoble
Employees Worked With
Nizar Assria
September 15, 2019
Great Product I just purchased a Palisade from Nizar and it was a great experience. This truck is awesome. Nizar showed me how to operate the car and went threw th I just purchased a Palisade from Nizar and it was a great experience. This truck is awesome. Nizar showed me how to operate the car and went threw the entire truck with me More
by Adam j
September 14, 2019
great experience Best experience I ever had at a dealership.thanks to salesman Nizar Assria.He thorghly explained all features of the vehicle I purchased...and took ti Best experience I ever had at a dealership.thanks to salesman Nizar Assria.He thorghly explained all features of the vehicle I purchased...and took time to answer all the questions that my wife and I had about the vehicle. I we’ll pass his name and dealership on to family and friends.Great guy More
by Dabber
September 14, 2019
Great informative associate I just want to say thank you to the sales associate Ryan Hammonds for his kindness and very informative information on a few used vehicles I came to l I just want to say thank you to the sales associate Ryan Hammonds for his kindness and very informative information on a few used vehicles I came to look at. I am still unsure which direction I plan to go but when I do return I plan to purchase my car with him. It is very rare you find sale associates who are not pushy and eager for a sale but will inform you about different cars. Thank you for your time Ryan H. I shall see you again very soon. More
by Brandy
Employees Worked With
September 10, 2019
Awesome purchase! Great salesman! Amazing experience with Nizar. He was very friendly, transparent, honest and helpful. No high pressure! I will come back again, and I will refer him t Amazing experience with Nizar. He was very friendly, transparent, honest and helpful. No high pressure! I will come back again, and I will refer him to my friends. More
by Janet
Employees Worked With
Nizar Assria
September 10, 2019
Excellent t Experience Nizar (pronounces NI ZAR) was awesome! Didn’t pressure me and was very patient. Gave me the best deal! Very trustworthy and professional!!! Gr Nizar (pronounces NI ZAR) was awesome! Didn’t pressure me and was very patient. Gave me the best deal! Very trustworthy and professional!!! Great experience! More
by Karen Spence
Employees Worked With
Nizar Assria
September 09, 2019
My first New SUV I would like to thank Hannah 4 helping me and allowing me to purchase my first new SUV on my own she was so nice and so polite and helpful I kudos to I would like to thank Hannah 4 helping me and allowing me to purchase my first new SUV on my own she was so nice and so polite and helpful I kudos to her she gets a 10 plus for me More
by My first new SUV
Employees Worked With
Hannah
September 09, 2019
New Hyundai Nazir in sales was absolutely great. He has over 15 years in the business, he is very knowledgeable and helpful. He worked with my family, and arran Nazir in sales was absolutely great. He has over 15 years in the business, he is very knowledgeable and helpful. He worked with my family, and arranged everything to work perfectly for our schedule. He was patient, understanding, and got us the perfect vehicle at our price. I would HIGHLY recommend seeing Nazir at Napleton’s. More
by Trailer Parts Guy
Employees Worked With
Nizar Assria
September 08, 2019
New car purchase Nizar was extremely helpful and was knowledgeable in selling me a new car. I’m extremely happy with my purchase at Hyundai. Excellent customer service Nizar was extremely helpful and was knowledgeable in selling me a new car. I’m extremely happy with my purchase at Hyundai. Excellent customer service! More
by Marianne
Employees Worked With
Nizar Assria
