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Napleton's Valley Hyundai

Aurora, IL

4.7
2,571 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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4333 Ogden Ave.

Aurora, IL

60504

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Showing 2,571 reviews

August 30, 2019

Goran is the best honest and upfront I have had the pleasure of meeting Goran when i 1st when in looking to by a Hyundai . He was upfront with me honest and did all he could to get me the More

by J page
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran Milidrag
Sep 04, 2019 -

Napleton's Valley Hyundai responded

Thank you so much for all of your wonderful feedback about Goran! We are pleased to hear he always takes great care of you and are glad he was recently able to help you niece out. We sincerely value your continued business, and look forward to working with you again!

August 30, 2019

Good experience all the way around My wife and I have relied upon Goran for our last several cars at Napleton. He has worked with us both to get us the cars we wanted at a competitive p More

by Paulb220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran Milidrag
Sep 04, 2019 -

Napleton's Valley Hyundai responded

We're glad to hear Goran always takes such great care of you and your wife! Thank you so much for continuing to choose us for all of your automotive needs!

August 30, 2019

Best costumer service All the staff were so friendly, even though I was working with one salesman everyone made my experience enjoyable when purchasing my first car! I can’ More

by Teacher1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran Milidrag
Sep 04, 2019 -

Napleton's Valley Hyundai responded

Congratulations on purchasing your first car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

August 30, 2019

Friendly and helpful. Brian was very helpful and friendly. It made the whole process less threatening and fun. We were very excited and happy with the experience overall. More

by Pschoene
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2019 -

Napleton's Valley Hyundai responded

Hello, thank you for sharing this great feedback! Your satisfaction is our top priority, so we're pleased to hear that you enjoyed your experience with Brian and our team. We hope that you have a wonderful day!

August 30, 2019

Easy to deal with and no nonsense Nizar was great! I couldn’t believe how easy it was to buy a car here. He was honest and straightforward throughout the whole process. I would recomme More

by BrianS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
Sep 04, 2019 -

Napleton's Valley Hyundai responded

Hi Brian, thank you for taking the time to let the world know about your positive experience with Nizar! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

August 30, 2019

My new G70 I am beyond pleased with my experience. Buying a car is a drag, but they made it a very nice way to do business. When I couldn’t get the color of the More

by gpersun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
Sep 04, 2019 -

Napleton's Valley Hyundai responded

Hello, we're so glad that we were able to go above and beyond your expectations! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 30, 2019

4 time Toyota owner converted by Ryan @ Hyundai!!! I had been shopping around and comparing 2019 Medium SUVs when I came to Napleton Valley Hyundai. I really didn’t think I’d be driving out with one a More

by Argoddess1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hammonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2019 -

Napleton's Valley Hyundai responded

Hello, thank you for sharing this great feedback! We're pleased to hear that Ryan was able to deliver such excellent service. If there is anything else we may do to assist you, please do not hesitate to reach out!

August 29, 2019

A very comfortable experience Brian gave us the options between the Santa Fe and the Tucson. He showed that our older Santa Fe was about the same size as the Tucson. Buying T More

by Bill70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2019 -

Napleton's Valley Hyundai responded

Congratulations on your Tucson! It is great to hear Brian was knowledgeable and pleasant to work with. We hope to see you again!

August 29, 2019

Very Good Experience I had a very good experience after a poor one at another Napleton's in Urbana, IL. Brian Anderson was great. He was knowledgable about the car and v More

by liberty13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Mizwicki
Sep 04, 2019 -

Napleton's Valley Hyundai responded

Thank you so much for sharing your recent experience with Brian and Michael! We are glad you found them to be os knowledgeable and supportive. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2019

Horrible experience Bought a used vehicle from them and they never completed a safety or emissions test. They kept telling us to bring it back in to get it done after we More

by laaguayo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Forrest
Sep 17, 2019 -

Napleton's Valley Hyundai responded

We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. If you would like to discuss your experience in more detail, please give us a call at (630) 851-2500 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

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