Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,603 reviews
September 23, 2019
GREAT EXPERIENCE!!! I had a terrible experience purchasing my Jeep 3 years ago and I was ready to trade it in. We went to another Hyundai Dealership and I just wasn’t sol I had a terrible experience purchasing my Jeep 3 years ago and I was ready to trade it in. We went to another Hyundai Dealership and I just wasn’t sold on the car I looked at, so my husband suggested we check out Napleton’s. I’m so happy he did. Jordan was outstanding, I got the car I wanted, in the color I wanted (interior and exterior) and I couldn’t be more pleased. The finance process was excellent and everything was so smooth. This was the first new car I’ve ever purchased and the whole process from beginning to end was excellent. Thank you Jordan and thank you Napleton’s!!!!!! More
by Erin2185
Employees Worked With
September 21, 2019
Great People Nizar was awesome!! Worked hard to get me a great deal on the truck I wanted! Looking far a car or truck, go see Nizar!! Nizar was awesome!! Worked hard to get me a great deal on the truck I wanted! Looking far a car or truck, go see Nizar!! More
by Nolen
September 21, 2019
Smooth experience Nazir was very patient with helping me find a brand new car! He was very friendly and made my car buying process very smooth. I would definitely recom Nazir was very patient with helping me find a brand new car! He was very friendly and made my car buying process very smooth. I would definitely recommend this dealership and Nazir. More
by Lianna
Employees Worked With
Nizar Assria
September 21, 2019
Pricing a used car The service was great. Ryan was excellent at everything. I would recommend him as somebody to advise you when purchasing a new car. He made everything The service was great. Ryan was excellent at everything. I would recommend him as somebody to advise you when purchasing a new car. He made everything simple and easy for me to understand. More
by mrjsims87
Employees Worked With
September 20, 2019
PURCHASED A NEW CAR ONLINE ONCE I DETERMINED I WANTED TO PURCHASE A NEW HYUNDAI IONIQ I USED A NUMBER OF ONLINE SEARCH WEBSITES (FOUND AUTO TRADERS TO BE THE BEST). FROM THE DE ONCE I DETERMINED I WANTED TO PURCHASE A NEW HYUNDAI IONIQ I USED A NUMBER OF ONLINE SEARCH WEBSITES (FOUND AUTO TRADERS TO BE THE BEST). FROM THE DEALERS PARTICIPATING ACROSS THE UNITED STATES NAPLETON'S PRICE WAS SIGNIFICANTLY LOWEST. I THEN CONTACTED RICK CUNNINGHAM THE SALES MANAGER BY PHONE, NEGOTIATED THE DEAL (NO HAGGLING!!)-WE CAME TO AGREEMENT WITHIN MINUTES! THEN PROCEEDED WITH EXCHANGING INFORMATION ie. LENDER, INSURANCE, METHOD OF PICKING UP (I LIVE IN FT MYERS FL-THEIR DEALERSHIP IS IN AURORA, IL). I FLEW INTO CHICAGO O'HARE AND WAS PICKED UP BY A SUPER EMPLOYEE AND NICE GUY NAMED CHUCK-HE DROVE ME 30 MILES BACK TO THE DEALERSHIP. I MET WITH RICK WHO HANDED ME OFF TO A SALESMAN TO CONSUMATE THE DEAL-THEIR TOP SALESMAN JORDAN KABRANOV. HE WENT OVER EVERYTHING, PROGRAMMED THE ONBOARD COMPUTER AND LINKED WITH MY PHONE AS WELL AS TOOK CARE OF FINALIZING THE SALES PORTION-THEN I WAS TRANSFERRED TO THE FINANCE MANAGER-OMAR WHO DID A NICE JOB CLOSING OUT MY PURCHASE. THE ENTIRE TIME AT THE DEALERSHIP WAS UNDER 45 MINUTES!!! THEN AS I WAS WALKING OUT THE DOOR I MET AL (WHO I THINK WAS THE GENERAL MANAGER) I CONVEYED HOW GRATEFUL I WAS FOR THE FANTASTIC SERVICE AND PROFESSIONAL TREATMENT I WAS AFFORDED. THIS IS MY 4TH VEHICLE PURCHASED ON LINE-THE OTHER THREE WERE VERY GOOD ALSO-BUT NAPLETON STOOD OUT AS THE BEST! I'M SURE ANYONE WOULD RECEIVE THE SAME SERVICE I DID.. More
by laker39a
Employees Worked With
Other Employees :
MY PICKUP DRIVER CHUCK-LOVED THIS GUY!!
September 20, 2019
Goran , you did it again! Thanks again Goran, Your the best! Exceptional customer service as always. So happy with my purchase of my new elantra. I love it. See you soon Gor Thanks again Goran, Your the best! Exceptional customer service as always. So happy with my purchase of my new elantra. I love it. See you soon Goran! More
by Tnsstr
Employees Worked With
Goran Milidrag
September 20, 2019
Friendly and Over all amazing experience Nizar was a very friendly salesman, we felt welcomed right from the start. He explained everything very well, it was over a great experience and I wou Nizar was a very friendly salesman, we felt welcomed right from the start. He explained everything very well, it was over a great experience and I would recommend coming here for your next car! More
by Falicia Ricker
Employees Worked With
Nizar Assria
September 20, 2019
Couldn’t ask for better!!! Went in car looks great drives great and driving home in a great Hyundai!!! Nizar was great and did all he could for me to put me in this car Went in car looks great drives great and driving home in a great Hyundai!!! Nizar was great and did all he could for me to put me in this car More
by Fennatron
Employees Worked With
Nizar Assria
September 20, 2019
Good experience Over all I had a great buying experience, I can say that it really went smooth. The rep did a great job at answering all my questions and showing me t Over all I had a great buying experience, I can say that it really went smooth. The rep did a great job at answering all my questions and showing me the cars options as well. More
by Garczek
Employees Worked With
Nizar Assria
September 17, 2019
Fantastic Experience We worked with Hannah Voss who I would highly recommend you ask for at the front. We were looking at the Santa Fe and she was very knowledgable, frie We worked with Hannah Voss who I would highly recommend you ask for at the front. We were looking at the Santa Fe and she was very knowledgable, friendly, professional, and very low pressure. It didn't feel like the traditional 'car buying experience'. It didn't hurt that we thought the Santa Fe offered a huge amount of value for the price with every safety feature you knew about and some you didn't available. More
by FocalFury
Employees Worked With
Hannah Voss
