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Napleton's Valley Hyundai
Aurora, IL
2,570 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,570 reviews
September 07, 2019
A great experience Ryan was great to work with! He was very patient and listened to my needs about what was important to me in a vehicle. Pricing was great and most im Ryan was great to work with! He was very patient and listened to my needs about what was important to me in a vehicle. Pricing was great and most importantly, he answered all of my questions honestly. Buying a car from Napleton was by far the best experirence. I highly recommend. More
by Pamela
Employees Worked With
Helpful September 06, 2019
The best ! It was pleasure working with Goran, he is the best ! This is our fourth car we bought and we love this dealer. We are looking forward to future busine It was pleasure working with Goran, he is the best ! This is our fourth car we bought and we love this dealer. We are looking forward to future business with you! :) More
by ID
Employees Worked With
Goran Milidrag
September 06, 2019
All credit goes to Goran at Napleton Hyundai I am very new to USA, migrated just 2 months back and was in look out for my first car. After visiting few dealerships, I visited Napleton Hyundai and I am very new to USA, migrated just 2 months back and was in look out for my first car. After visiting few dealerships, I visited Napleton Hyundai and was greeted by Goran. Things changed after that and he helped me decide and buy the car with utmost satisfaction. This all happened in my very first visit at his dealership. Goran is a very down to earth person and understood my apprehensions and smoothly guide me on my first purchase. His etiquettes and profound knowledge of his job are simply superb and I am going to be his long term customer now and will definitely recommend him amongst my friends and family. I wish him all the success. Keep up the good work Goran. More
by Pratik
Employees Worked With
Goran Milidrag
September 06, 2019
Great Experience ! Goran has helped many of my family members to purchase a car and it has been a great experience every time ! Very helpful and friendly staff . Goran has helped many of my family members to purchase a car and it has been a great experience every time ! Very helpful and friendly staff . More
by Moriah
Employees Worked With
Goran Milidrag
September 06, 2019
A great experience Working with Ryan was an enjoyable experience. He answered all my questions and was very patient with me picking a car. I would recommend him to anyon Working with Ryan was an enjoyable experience. He answered all my questions and was very patient with me picking a car. I would recommend him to anyone else. More
by Tasha
Employees Worked With
September 05, 2019
Joe Williams is the reason we bought at Napleton!! Joe is an outstanding professional. He was very low pressure and supportive. The Napleton dealership made my family feel very comfortable during our b Joe is an outstanding professional. He was very low pressure and supportive. The Napleton dealership made my family feel very comfortable during our buying experience that included 3 visits to the dealership. Joe is a great asset to the organization and again the reason we chose Napleton. More
by Fred D.
Employees Worked With
Joe Williams
September 04, 2019
Exceptional experience! This dealership works with you to get you the right car for the price you want to pay. Our salesman, Jordan Kabranov, is the best! This dealership works with you to get you the right car for the price you want to pay. Our salesman, Jordan Kabranov, is the best! More
by Very satisfied customer
Employees Worked With
September 03, 2019
Very thorough and efficient operation from start to finish This dealership was staffed by knowledgeable and experienced people who made my first car buying experience easy and smooth. The showroom was clean a This dealership was staffed by knowledgeable and experienced people who made my first car buying experience easy and smooth. The showroom was clean and pleasant. The deal was completed in a very reasonable amount of time with a minimum of confusion. More
by Pjnquilts
Employees Worked With
Angel in Finance, Nizar Assria
September 02, 2019
2019 Tucson Sport After carefully researching what dealership I was going to go to and reading reviews of sales reps, I am so glad I reached out to Nizar Assria. I can’ After carefully researching what dealership I was going to go to and reading reviews of sales reps, I am so glad I reached out to Nizar Assria. I can’t say enough good things about Nizar, he was very pleasant, knowledgeable and VERY patient with me since this was my first time purchasing a new car on my own. I will definitely purchase from them again. Everyone was very nice from the time I step foot in the door. I love my 2019 Tucson Sport! Thank you! More
by CherylJ
Employees Worked With
Nizar Assria
August 30, 2019
Goran is the best honest and upfront I have had the pleasure of meeting Goran when i 1st when in looking to by a Hyundai . He was upfront with me honest and did all he could to get me the I have had the pleasure of meeting Goran when i 1st when in looking to by a Hyundai . He was upfront with me honest and did all he could to get me the best deal,possible . Since our first meeting I have bought 3 brand new Hyundai from him within 2 years 1 for me 1 for my wife and 1 for my son . Not only did I buy 3 I have sent my family and friends to go see Goran they have bought 3 more from Goran I just sent my niece to,him she just got,out of college and started her new job as a school teacher I called him asked him to,personally take good care of her she needs something safe and dependable and most of all something she can afford . He not only got her a great suv he found every possible rebate and deal from the dealer he could . And gave her top dollar for her trade in . I'm a retired cop I have a good judgement of people and Goran is the real deal . Napleton Hyundai should be very grateful they have a man like Goran . Thanks again for all your help,and honesty in helping not only me but the rest of my family and friends . Your the best Joe Page More
by J page
Employees Worked With
Goran Milidrag
