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Napleton's Valley Hyundai
Aurora, IL
2,570 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,570 reviews
September 14, 2019
great experience Best experience I ever had at a dealership.thanks to salesman Nizar Assria.He thorghly explained all features of the vehicle I purchased...and took ti Best experience I ever had at a dealership.thanks to salesman Nizar Assria.He thorghly explained all features of the vehicle I purchased...and took time to answer all the questions that my wife and I had about the vehicle. I we’ll pass his name and dealership on to family and friends.Great guy More
by Dabber
Helpful September 14, 2019
Great informative associate I just want to say thank you to the sales associate Ryan Hammonds for his kindness and very informative information on a few used vehicles I came to l I just want to say thank you to the sales associate Ryan Hammonds for his kindness and very informative information on a few used vehicles I came to look at. I am still unsure which direction I plan to go but when I do return I plan to purchase my car with him. It is very rare you find sale associates who are not pushy and eager for a sale but will inform you about different cars. Thank you for your time Ryan H. I shall see you again very soon. More
by Brandy
Employees Worked With
September 10, 2019
Awesome purchase! Great salesman! Amazing experience with Nizar. He was very friendly, transparent, honest and helpful. No high pressure! I will come back again, and I will refer him t Amazing experience with Nizar. He was very friendly, transparent, honest and helpful. No high pressure! I will come back again, and I will refer him to my friends. More
by Janet
Employees Worked With
Nizar Assria
September 10, 2019
Excellent t Experience Nizar (pronounces NI ZAR) was awesome! Didn’t pressure me and was very patient. Gave me the best deal! Very trustworthy and professional!!! Gr Nizar (pronounces NI ZAR) was awesome! Didn’t pressure me and was very patient. Gave me the best deal! Very trustworthy and professional!!! Great experience! More
by Karen Spence
Employees Worked With
Nizar Assria
September 09, 2019
My first New SUV I would like to thank Hannah 4 helping me and allowing me to purchase my first new SUV on my own she was so nice and so polite and helpful I kudos to I would like to thank Hannah 4 helping me and allowing me to purchase my first new SUV on my own she was so nice and so polite and helpful I kudos to her she gets a 10 plus for me More
by My first new SUV
Employees Worked With
Hannah
September 09, 2019
New Hyundai Nazir in sales was absolutely great. He has over 15 years in the business, he is very knowledgeable and helpful. He worked with my family, and arran Nazir in sales was absolutely great. He has over 15 years in the business, he is very knowledgeable and helpful. He worked with my family, and arranged everything to work perfectly for our schedule. He was patient, understanding, and got us the perfect vehicle at our price. I would HIGHLY recommend seeing Nazir at Napleton’s. More
by Trailer Parts Guy
Employees Worked With
Nizar Assria
September 08, 2019
New car purchase Nizar was extremely helpful and was knowledgeable in selling me a new car. I’m extremely happy with my purchase at Hyundai. Excellent customer service Nizar was extremely helpful and was knowledgeable in selling me a new car. I’m extremely happy with my purchase at Hyundai. Excellent customer service! More
by Marianne
Employees Worked With
Nizar Assria
September 07, 2019
Making car buying fun! I brought my buddy in as a referral while he bought his first car. Bought a car a few months earlier. I guaranteed my friend will get a new car from I brought my buddy in as a referral while he bought his first car. Bought a car a few months earlier. I guaranteed my friend will get a new car from Napleton! Dion made it a fun and great experience! More
by Bearfan83
Employees Worked With
Dion Allen
September 07, 2019
Dion Allen Our experience with Mr Allen was truly enjoyable. He has phenomenal qualities in dealing with the Public and doing so w/o irritation. Awesome experien Our experience with Mr Allen was truly enjoyable. He has phenomenal qualities in dealing with the Public and doing so w/o irritation. Awesome experience! More
by PRAndrews
September 07, 2019
Great experience We walked in and were instantly greeted and helped by a nice man who took us to sit in a comfy waiting area with snacks and water. We waited for about We walked in and were instantly greeted and helped by a nice man who took us to sit in a comfy waiting area with snacks and water. We waited for about 10 minutes and Dion came out and helped us. He was so informative and even took time to show us the features of the Apple Android screen in the Sonata. He was relaxed and that made the experience very pleasant. We also appreciated how much the sales department worked with us to get a price on the car we could afford. More
by stacy73343
Employees Worked With
Dion Allen
