Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,603 reviews
October 29, 2019
Great experience with Napleton Valley Hyundai. From first call with Maria to speaking with Manager Rick and salesperson Hannah! All were very helpful and honest! Thank you all! call with Maria to speaking with Manager Rick and salesperson Hannah! All were very helpful and honest! Thank you all! More
by Eddie
October 29, 2019
I knew what I wanted before arriving but wasn’t planning to buy that day. My saleswoman Kathy Gorecki was enthusiastic but not overly pushy. She managed to find in inventory the exact vehicle I wanted... mo to buy that day. My saleswoman Kathy Gorecki was enthusiastic but not overly pushy. She managed to find in inventory the exact vehicle I wanted... model, color and every option. I said what I would pay and was willing to walk away but she got her manager to agree to my price. It was the first time I bought new ever and the first time in over a decade I had to haggle but I got what I wanted for the price I wanted. It was a mostly good experience. Some minor hiccups with paperwork were discovered 2 weeks later but it was an honest mistake and the dealer did right by me. Zero hassle. Zero complaints. I love my car. I would consider this dealership again in the future. I’ve seen a lot of negative reviews but I did not experience the things I read about. More
by JB
Employees Worked With
Kathy Gorecki
October 28, 2019
Nizar amazing sales man Nizar is an amazing salesman. He is so kind, genuine and made this the easiest car deal I’ve ever had. He helped me in trading in my old sonata with Nizar is an amazing salesman. He is so kind, genuine and made this the easiest car deal I’ve ever had. He helped me in trading in my old sonata with a new one with a fair price and quick service. No wonder he is listed in the second rank of the best salesmen for several months! More
by Ahmed
Employees Worked With
Nizar Assria
October 28, 2019
Excellent and Efficient The product specialist I worked with was Nizar. He knew the Genesis lineup backward and forwards and was able to advise me and answer all of my questi The product specialist I worked with was Nizar. He knew the Genesis lineup backward and forwards and was able to advise me and answer all of my questions. When it came time to the deal-making part, he was efficient and and no-nonsense, which was refreshing. The whole process was done quickly and I was extremely satisfied! I would highly recommend working with Nizar. More
by Karl
Employees Worked With
Nizar Assria
October 27, 2019
2020 Santa Fe Kostas made our purchase experience a great one. He was polite and engaging. The negotiations went smooth and I can’t wait to get into my new Santa Kostas made our purchase experience a great one. He was polite and engaging. The negotiations went smooth and I can’t wait to get into my new Santa Fe More
by Mrpdef
October 26, 2019
Accommodating and Friendly Nizar made the car shopping experience significantly easier and was able to get us an agreeable price that worked for both of us. I will definitely wo Nizar made the car shopping experience significantly easier and was able to get us an agreeable price that worked for both of us. I will definitely work with Nizar for my next car buying experience. More
by Todd
Employees Worked With
Nizar Assria
October 25, 2019
Definitely Customer Focused! I was leasing a 2016 Sonata Sport and the lease-end date had arrived. I had decided to keep the 2016 vehicle. Ryan Hammonds was my sales consultant I was leasing a 2016 Sonata Sport and the lease-end date had arrived. I had decided to keep the 2016 vehicle. Ryan Hammonds was my sales consultant and persuaded me to consider leasing a 2019 vehicle. He informed me of current rebates available on 2019 vehicles. After suggesting I test drive a 2019 Sonata... my mind was changed and Ryan put me in a new 2019 vehicle. More
by Debbie
Employees Worked With
Other Employees :
Oscar, the manager of Napleton Hyundai, called the next day to thank me for the business.
October 24, 2019
Nice experience. Nice salemen helped work a decent deal. Even bought us lunch. Helped get the car my wife really wanted. Helped go over the features of the car befor Nice salemen helped work a decent deal. Even bought us lunch. Helped get the car my wife really wanted. Helped go over the features of the car before we left. Thanks Mike. More
by Travis
Employees Worked With
Mike Cummings
October 24, 2019
Palisade 2020 I’m very happy of my purchase of 2020 Palisade!!! Kostas was great! He took the time to explain and show me the car! Oscar was also great explaining m I’m very happy of my purchase of 2020 Palisade!!! Kostas was great! He took the time to explain and show me the car! Oscar was also great explaining me the lease options. I do recommend Kostas More
by Jose Fuentes
Employees Worked With
Kostas Kourpas
October 24, 2019
Used Car Purchase All staff were extremely accommodating, friendly, and super welcoming. They answered all my questions and always had a smile on their face. I felt com All staff were extremely accommodating, friendly, and super welcoming. They answered all my questions and always had a smile on their face. I felt comfortable and confident in my purchase and in this dealer. I am so excited to come back in the future for further business!! More
by Hannah
