Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,603 reviews
November 01, 2019
I had a flat tire and luckily the Napleton Valley Hyundai dealership had the tire in stock. I was able to get the new tire put on that same evening even without, of course, having a prior appointment since dealership had the tire in stock. I was able to get the new tire put on that same evening even without, of course, having a prior appointment since getting a flat tire is unforeseen. The service manager Mike P. took great care of me, making certain my wait was comfortable and relaxing in this stressful situation. He is a real asset to that dealership! Mike gets a 10 in my rating. More
by Toucan
Employees Worked With
Service manager Mike Petrasek
November 01, 2019
Quick & Easy I was helped on my purchase by Nizar Assria, he made it a quick, easy, an comfortable process. Will definitely return for future vehicle purchases ! I was helped on my purchase by Nizar Assria, he made it a quick, easy, an comfortable process. Will definitely return for future vehicle purchases ! More
by Jordan35
November 01, 2019
Quick and easy with a great deal! Nizar Assria was really helpful when it came to looking for a vehicle and for a great price. He also gave great suggestions and financial advice. over Nizar Assria was really helpful when it came to looking for a vehicle and for a great price. He also gave great suggestions and financial advice. overall great experience. More
by Danny
November 01, 2019
Hello my experience was awesome my sales agent with Joe he explained everything to me he pointed everything to me my car buying experience was very pleasant thank you for helping me on a New journey he explained everything to me he pointed everything to me my car buying experience was very pleasant thank you for helping me on a New journey More
by Miller1958fulcher
October 31, 2019
Nizar was fantastic to work with. I would highly recommend him. Quick replies by email text and phone. A very good buying experience! This is my second purchase with him. recommend him. Quick replies by email text and phone. A very good buying experience! This is my second purchase with him. More
by KevinD
October 31, 2019
I had a wonderful car buying experience working with Kathy. She made me feel comfortable and made it quick and easy. I did not feel pressured at any point. It was a smooth process. Kathy is a great sale Kathy. She made me feel comfortable and made it quick and easy. I did not feel pressured at any point. It was a smooth process. Kathy is a great sales(wo)man. I would definitely come back to buy another car from her in the future. Thank you for the great experience and for being so patient with us throughout the process. More
by MaggieG
Employees Worked With
Kathy G
October 31, 2019
So, I usually hate the idea of going car shopping. I actually dread it. However, I was pleasantly surprised this time around. I worked with a knowledgeable sales lady named Kathy. She was able to answer actually dread it. However, I was pleasantly surprised this time around. I worked with a knowledgeable sales lady named Kathy. She was able to answer all of my questions and didn't make me feel rushed like most do. She was happy to answer my questions and show my family and I the car several times. I will definitely recommend Kathy to my family and friends and will be back to buy my next vehicle from her. More
by Kris M
Employees Worked With
Kathy, Kathy G
October 31, 2019
I had a good car buying experience here. I had the opportunity to work with Kathy G. Kathy has great knowledge, is polite and is not pushy. I look forward to working with her again in the near future opportunity to work with Kathy G. Kathy has great knowledge, is polite and is not pushy. I look forward to working with her again in the near future when I return for my wife's car. More
by Darek G
Employees Worked With
Kathy G, Kathy G
October 29, 2019
I had the best car experience to date last night with John Schultz from Napelton’s Valley Hyundai. He is so friendly, spent hours talking with me about my car lease options and I never felt pressured to John Schultz from Napelton’s Valley Hyundai. He is so friendly, spent hours talking with me about my car lease options and I never felt pressured to make a quick decision. He was was honest and thorough answering all of my questions as well! He helped me get the price I needed and I walked out feeling confident about my decision! Hyundai has the absolute best cars for the value. They are incredibly nice inside and out, and have a ton of options even in their base models. The cars are also very dependable! I loved my 2017 Santa Fe Sport and now I absolutely love my new 2020 Santa Fe SE! Thanks John for a great experience! More
by Marie L
Employees Worked With
John Schultz
