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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
November 22, 2019
I have to say, I wasn’t expecting getting a car when I walked in the dealership. Kostas greeted me. He was very friendly and energetic! We talked and I end up grading my old car for a 2017 Hyundai Tucson! walked in the dealership. Kostas greeted me. He was very friendly and energetic! We talked and I end up grading my old car for a 2017 Hyundai Tucson!! I’m very excited and happy! Kostas was great!! More
by danny
Employees Worked With
Kostas Kourpas
November 20, 2019
Sales Consultant (Dion Allen) was extremely friendly, professional and knowledgeable. All in all a great buying experience! My new SUV is awesome!! Thanks Napleton Hyundai!!! professional and knowledgeable. All in all a great buying experience! My new SUV is awesome!! Thanks Napleton Hyundai!!! More
by Rickberg
Employees Worked With
Jason is a good guy. , Dion Allen
November 20, 2019
Great experience and customer service from Z! Our sales consultant, Z, was amazing. She found us an elusive Palisade Limited in the color we wanted within a day of us talking to her. She was hel Our sales consultant, Z, was amazing. She found us an elusive Palisade Limited in the color we wanted within a day of us talking to her. She was helpful and knowledgable, but never pushy. I trust her completely and would highly recommend coming to Napleton Hyundai to work with her if you are looking for a new car! More
by PJD3
Employees Worked With
Zainab Jabali
November 19, 2019
Great customer service, music, and atmosphere! I am so pleased with Nizar, Rick, and Julissa. They made my car buying experience a BREEZE! Love my new 2020! I recommend customers far and wide to tr I am so pleased with Nizar, Rick, and Julissa. They made my car buying experience a BREEZE! Love my new 2020! I recommend customers far and wide to travel to this dealership. They made this experience fun. More
by The Queen
Employees Worked With
Other Employees :
Julissa , Nizar Assria, Keayana Gaona
November 18, 2019
Great people work at this dealarship,very friendly.Jordan was exelente, it was a pleasure to work with him.Didnt feel pressured, like in some other dealarships. was exelente, it was a pleasure to work with him.Didnt feel pressured, like in some other dealarships. More
by xxxxxx
Employees Worked With
November 18, 2019
Excellent customer service from Dion! He answered all of our questions quickly and efficiently as well as offered us quite a few, better, alternatives! He listened to us and worked with us to get us in a br our questions quickly and efficiently as well as offered us quite a few, better, alternatives! He listened to us and worked with us to get us in a brand new Hyundai! More
by jkouzmanoff
Employees Worked With
Dion Allen
November 17, 2019
Great service, Dion Allen was very helpful and got us the truck we wanted and got the deal done very fast. Napleton Hyundai will have you in and out! Thanks again Dion Allen!! truck we wanted and got the deal done very fast. Napleton Hyundai will have you in and out! Thanks again Dion Allen!! More
by Diablo
November 16, 2019
No pressure no hassle This is fifth auto purchased from this location. Have nothing but the highest praise for the professional approach taken by the sales people and the This is fifth auto purchased from this location. Have nothing but the highest praise for the professional approach taken by the sales people and the management.. We were always greeted but left alone to look after the initial contact.. We then searched out our own sales person. More
by grandma50
November 16, 2019
Awesome experience. Dion is very knowledgeable and great to work with. Will definitely come back and work with Dion on our next car purchase. Thank you. to work with. Will definitely come back and work with Dion on our next car purchase. Thank you. More
by Ron
Employees Worked With
Dion Allen
November 16, 2019
Ryan was awesome to work with. He had made my experience leasing a car quick and easy. I would definitely recommend coming to this dealership but make sure you ask for Ryan if you want the best! leasing a car quick and easy. I would definitely recommend coming to this dealership but make sure you ask for Ryan if you want the best! More
by colls4
