Napleton's River Oaks Honda - Service Center

Had an appointment for a simple oil change and tire rotation, still waited over two hours. After I asked about the delay, they found a nail in my tire and patched it “as a courtesy.” Cool. But about an rotation, still waited over two hours. After I asked about the delay, they found a nail in my tire and patched it “as a courtesy.” Cool. But about an hour after leaving, the tire pressure light came on. I had to call off work and return the next morning. That visit? A circus. My name was called by mistake, and when I followed up, the advisor just pointed to a guy and said, “We meant him.” No apology, no clarity. She seemed much more attentive to male customers and only got friendly when she wanted a good review, she even followed up asking for one. I appreciated the free car wash, but overall? Sloppy, impersonal service. I won’t be back. More

Very good customer service and I appreciated the time he spent on applying my front plate to my car. spent on applying my front plate to my car. More

I bought a 2022 Genesis and it's been nothing but problems, the first thing was the car needed a complete brake so I had to take it back. Then they actually sold me the car without a spare tire and problems, the first thing was the car needed a complete brake so I had to take it back. Then they actually sold me the car without a spare tire and would not replace it as the previous owner took it.I had to buy the tire myself. I am so disappointed in the service managers as they never take your calls and then when you leave a message they will not return your calls. I would not recommend you buy a car from this dealership. But I will say this Blanco from the service dept was very good, kept me informed on when my car would be ready and did have it ready in 1 day. I just did not like the fact I had to buy a spare tire. More

My sales person Jason was awesome. Very patient and understanding of my wants, needs and requirements. Very professional, soft spoken and knowledgeable. Just the right person for me. Very patient and understanding of my wants, needs and requirements. Very professional, soft spoken and knowledgeable. Just the right person for me. More

Loved the energy the professionalism and everything about the information given to me be Brad Reed the information given to me be Brad Reed More

The are friendly the always nice and try to help with the question about the vehicle the question about the vehicle More

Excited to leave with my new 2024 Honda Pilot after driving around the last 10 years in my trusty old 2013 Pilot which I loved dearly. Earnest was great , helped me with everything I needed! driving around the last 10 years in my trusty old 2013 Pilot which I loved dearly. Earnest was great , helped me with everything I needed! More

I once again had a great experience at this dealership with James Johnson. He was very helpful with getting my car inspected. with James Johnson. He was very helpful with getting my car inspected. More

Had good work done on my car here. Thanks James Johnson for helping me out Thanks James Johnson for helping me out More

Virgilie Bredy was very professional and greeted me with a smile and help me out with my purchase. She helped me to get the payments where I needed it to be. a smile and help me out with my purchase. She helped me to get the payments where I needed it to be. More