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Napleton's River Oaks Honda
Lansing, IL
1,213 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,213 reviews
September 23, 2013
I purchased my new 2014 CRV on Saturday. I had an appointment and the sales staff met me at the door had my vehicle ready for a test drive! I would recommend to everyone appointment and the sales staff met me at the door had my vehicle ready for a test drive! I would recommend to everyone More
by Tinaschultz
Employees Worked With
Zak, Stan Hensley
September 23, 2013
Mike in service was friendly and helpful got my oil change in and out 20 mins. Very convenient. i would recommend. Thanks I will be back in 6 months change in and out 20 mins. Very convenient. i would recommend. Thanks I will be back in 6 months More
by Tinaschultz
Employees Worked With
Mike
July 20, 2013
my experience was great. i wasn't expecting to drive out with a new car. they worked with me every step of the way. i recommendended this dealership to my friends and family. drive out with a new car. they worked with me every step of the way. i recommendended this dealership to my friends and family. More
by debraakadebbie
July 15, 2013
We were greeted promptly. JP and the finance manager were very informative as well as helpful. I feel they went the extra mile. I've never had an experience so awesome with a dealership. Definitely 5 star al very informative as well as helpful. I feel they went the extra mile. I've never had an experience so awesome with a dealership. Definitely 5 star all of the way! More
by powelljr10
Employees Worked With
July 15, 2013
Very well organized and professional people. They Very well organized and professional people. They stayed at the dealership until 11:30PM in order to make sure the sale was completed. I look forw Very well organized and professional people. They stayed at the dealership until 11:30PM in order to make sure the sale was completed. I look forward to returning for my information session with the delivery staff member on Thursday. I have lots of questions on the navigation system. I would recommend this dealership to my friends. More
by kskratsky
Employees Worked With
Zaki - finance; Jan Joseph - service , Oliver Marin
May 01, 2013
Mr. Norman was professional; understood my needs; and worked hard to get me what I wanted. He was very patient too. I was particularly pleased with your service of walking the customer through how the worked hard to get me what I wanted. He was very patient too. I was particularly pleased with your service of walking the customer through how the car operates. I have bought more expensive vehicles and did not get this kind of attention. This may sound strange (and I hope they are few and far between) but I look forward to my maintenance visits. Honda seems to have a great team. Did not want to create an account. Unfortunate I have to in order to submit survey. I would rather not receive offers, etc. More
by johnitta8
April 26, 2013
Earnest really worked on my behalf. He was friendly and willing to listen to my concerns as it relates to where I needed my payments to be. willing to listen to my concerns as it relates to where I needed my payments to be. More
by ypage
April 23, 2013
This was my third purchase from napleton honda and once again I was not let down.there's a family atmosphere at this dealership that can't be beat . again I was not let down.there's a family atmosphere at this dealership that can't be beat . More
by halldawg
Employees Worked With
mike smith
April 22, 2013
I was welcomed nicely by your staff, the sales representative that attended to me was very good good at his job, the workes were extremely friendly, the price was good but i felt it could be bette representative that attended to me was very good good at his job, the workes were extremely friendly, the price was good but i felt it could be better, overall, my experience with the dealership was good and satisfying. More
by ooyeyemi
Employees Worked With
Oliver Marin
