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Napleton's River Oaks Honda

Lansing, IL

4.9
1,196 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,196 reviews

October 07, 2013

I had an all around wonderful experience here! Shack was great! I will definitely send anyone looking for a Honda to this dealership, and to Shack! I also met Will, the General Manager. Very nice guy! E More

by NONI1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jermaine Shackelford
October 06, 2013

Very helpful sales staff with a great service staff. On the sale, I received the price I wanted with the maintenance plan that fit what I wanted. More

by againstmywill
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Zaki Abdelmassih
September 25, 2013

Purchased a new Pilot on Monday and was painless. My sales guy was very knowledgeable regarding the vehicle details. The manager Glen came out and explained the process and was in and out very quickly More

by willmas
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Smith
September 25, 2013

Tony the used car manager was great. He explained all the pricing and how the Honda certified works. I am really glad he was there. More

by latoyajones280
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Recommend Dealer
Yes
Employees Worked With
Tony Preston
September 23, 2013

I purchased my new 2014 CRV on Saturday. I had an appointment and the sales staff met me at the door had my vehicle ready for a test drive! I would recommend to everyone More

by Tinaschultz
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zak, Stan Hensley
September 23, 2013

Mike in service was friendly and helpful got my oil change in and out 20 mins. Very convenient. i would recommend. Thanks I will be back in 6 months More

by Tinaschultz
Customer Service
Quality Of Work
Friendliness
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Recommend Dealer
Yes
Employees Worked With
Mike
Feb 19, 2016 -

Napleton's River Oaks Honda responded

Thank you so much for taking the time to leave this wonderful review. Our customers mean a lot to us and we’re thrilled to hear that Demetrius provided you with a wonderful firs car buying experience. If there is anything more that we can do please come back and see us again. Take care! Best regards, Frank O'Deh - General Manager | 708-868-0100

July 20, 2013

my experience was great. i wasn't expecting to drive out with a new car. they worked with me every step of the way. i recommendended this dealership to my friends and family. More

by debraakadebbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
July 15, 2013

Very well organized and professional people. They Very well organized and professional people. They stayed at the dealership until 11:30PM in order to make sure the sale was completed. I look forw More

by kskratsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zaki - finance; Jan Joseph - service , Oliver Marin
July 15, 2013

We were greeted promptly. JP and the finance manager were very informative as well as helpful. I feel they went the extra mile. I've never had an experience so awesome with a dealership. Definitely 5 star al More

by powelljr10
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
May 01, 2013

Mr. Norman was professional; understood my needs; and worked hard to get me what I wanted. He was very patient too. I was particularly pleased with your service of walking the customer through how the More

by johnitta8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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