Back

Napleton's River Oaks Honda

Lansing, IL

4.9
1,192 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
Contact Dealership

17220 Torrence Ave

Lansing, IL

60438

Directions

By Type

Showing 1,192 reviews

May 20, 2014

VIP Treatment After an unpleasant initial experience, Mr. Shackleford ("Shaq") resolved all our issues and concerns. He loves what he does and it shows. Highly re More

by MsMoon1179
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jermaine Shackelford
April 09, 2014

great custormer service this is my second forte that I purchase from this dealer ship the first time my husband I was in there so lone I got so upset about how long it took More

by mdcb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
antonio
February 22, 2014

Daniel was really kind. He made me feel extremely comfortable while purchasing my first new car. He was patient, and I would definitely recommend Kia motors to friends and family. More

by Ashleys78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
February 15, 2014

Unbelievable professionals. They went out of there way to Unbelievable professionals. They went out of there way to help me secure another loan that was better than the loan I came to the dealership . I reco More

by Robjkrespo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jermaine Shackelford
February 08, 2014

I recently went in to shop around and meet this very nice guy named Gabriel Rodriguez who greeted me in the most nicely way and helped me Find the car I wanted I was very satisfied with my experience with h More

by cindy10210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Rodriguez
February 08, 2014

Amazing service from sales consultant. Shack made the entire process simple and stress free. I purchased a brand new 2014 Honda Accord at a great price. I will definitely continue service with Honda in t More

by eaguir3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jermaine Shackelford
January 27, 2014

These guys were great...persistent without the pressure or hassle that goes with buying a new or used vehicle...also got a good price on my Yukon Denali. More

by Tonyrome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oliver Marin, Tina Lokar, Oliver Marin
January 25, 2014

Everything in the honda dealershiper is great.It has amazing cars and prices.Everyone here is nice and friendly, they made me felt great about making my purchase More

by dsingleton21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jermaine Shackelford, Jermaine Shackelford
January 24, 2014

Very good service. Pleasant overall experience. Associate worked with our price range and we were very happy with the outcome. Would recommend to a family member. More

by Gvargas20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Rodriguez
January 13, 2014

I was really happy with the service I received from this dealership. I have fives because I told my salesman what I wanted and he made it happen. I have recommend this dealership to other friends which on a More

by jaythomas1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina lonkar, Jermaine Shackelford
...
113
...