Napleton's River Oaks Honda

Rafael made my dream car come true! After doing a lot of research on a Cadillac CTS I was looking for, I found a great deal online at Napleton Honda for the exact Cadillac CTS I was look After doing a lot of research on a Cadillac CTS I was looking for, I found a great deal online at Napleton Honda for the exact Cadillac CTS I was looking for. I left my information on their website and they got in contact with me right away. Tiffany was very friendly and very attentive to car needs; she then put me in contact with salesman Rafael who was able to make an appointment with me that went with my schedule as a busy working dad. The next day I went to Napleton Honda a little bit before they opened (9 a.m.) and Rafael was already there waiting for. He attended to all my needs and was very polite. We went on the test drive, which was amazing and in the process he informed me of all the car features. Afterwards we went in to try and make a deal; Rafael provided me with the Carfax and answered all the questions I had with any hesitation. I also had a budget and Rafael was able to work with me without any hassle and make it happen. He really did go the extra mile to get me into the beautiful 2009 pearl white Cadillac CTS that I wanted. Afterwards he detailed and washed the car; it pretty much looked like it came out the showroom. I'm truly happy I came to Napleton Honda and had a great person like Rafael to make this dream car come true. I highly recommend coming in if your looking for good reliable cars and a friendly staff. More

Rafael Cartagena, Jr is amazing at what he does! After getting looked over at a Cadillac dealership in Oak Lawn, I made my way out to Napleton River Oaks Honda. I jumped on cars.com and saw the Cadil After getting looked over at a Cadillac dealership in Oak Lawn, I made my way out to Napleton River Oaks Honda. I jumped on cars.com and saw the Cadillac CTS Coupe that I was looking for and immediately called the dealership. I was told that the car was available and that they would have it ready for a test drive if I was willing to come in, which I was! So then I made my way out, test drove the car, and fell in love immediately! I was then greeted by Rafael Cartagena, Jr. Im a straight shooter, no dancing around, so I told him what I was looking for and the price range. We deliberated for a couple hours and both came to an agreement. Easy, very little hassle, no pressure, very little waiting, and very respectful. We shared stories and finished up the paper work. He was able to get me out with my new vehicle, had it washed and ready for me. He even called the next tday to ensure everything was ok with the car and myself. Never been treated so well at a dealership! I definitely felt like I took home "The Big Catch!" My next vehicle will definitely be at this dealership with Rafael Cartagena, Jr! He earned my business! Loyal customer to the brand and dealership! More

Awesome, friendly and very smooth experience. Mohammad Ali knows his stuff. Very friendly and personable salesman. He genuinely cares about the customer's needs before any sale. He is a straight s Mohammad Ali knows his stuff. Very friendly and personable salesman. He genuinely cares about the customer's needs before any sale. He is a straight shooter and a man of his word. Please ask for him. More

Excellent Cusotmer Service All of the staff at Napleton are very friendly and helpful. Mohammed was our salesman and was an absolute pleasure to work with. He was very professio All of the staff at Napleton are very friendly and helpful. Mohammed was our salesman and was an absolute pleasure to work with. He was very professional, friendly and knowledgeable. This is the best dealership I have ever dealt with! More

Excellent customer service I was greeted by Moody at the door, great young man, he was able to answer the questions I had about the Honda CRV . Very charismatic and patient as I was greeted by Moody at the door, great young man, he was able to answer the questions I had about the Honda CRV . Very charismatic and patient as we discussed the vehicle I was interested in, and open to the idea of me test driving it several times before purchasing it. He walked me though Worked with Andrew in the finance department, another experience of excellent customer service and a professional who did his research on obtaining the best rate for me. He provided several financing options that fit into my budget and explained all the numbers very clearly, displaying different payment scenarios, and broke down the warranty plans in a very easy to understand manner. Both were very comfortable to do business with, well mannered, honest, and 'honorable' (??) I would definitely recommend them to friends and family. More

Great Customer Service Moody was our sales person and i must say i was very pleased with his professionalism. I liked the fact that he took his time with us even though we a Moody was our sales person and i must say i was very pleased with his professionalism. I liked the fact that he took his time with us even though we already knew what kinda of car we were going to buy. thank you moody More

This is my third purchase from Napleton River Oaks Honda The staff at Napleton was extraordinary I bought 2016 Honda Pilot absolutely love this vehicle. The sales and management team were courteous and knowl The staff at Napleton was extraordinary I bought 2016 Honda Pilot absolutely love this vehicle. The sales and management team were courteous and knowledgeable they helped me finance the truck at a low interest rate, even after my recent bankruptcy. I was very happy when they suggested a maintenance package I just went in for my first oil change and was in and out of service department in an hour. More

I purchased my 3rd Honda from them NAPELTON RIVER OAKS HONDA: 5 STARS!!!!!! I LOVE THIS DEALERSHIP AND THE SERVICE THAT I RECEIVE FROM IT.! I recently posted a bad review and after NAPELTON RIVER OAKS HONDA: 5 STARS!!!!!! I LOVE THIS DEALERSHIP AND THE SERVICE THAT I RECEIVE FROM IT.! I recently posted a bad review and after talking to the general manager frank, who explained everything to me. I'm very happy with my purchase and would recommend anyone to go and see them. GREAT DEALER TO BUY FROM More

Awesome car buying experience!!!! I've rated Napleton River Oaks 5 stars for their 5 star service! I recently traded in my 2012 Honda Accord, which I also purchased from Napleton River I've rated Napleton River Oaks 5 stars for their 5 star service! I recently traded in my 2012 Honda Accord, which I also purchased from Napleton River Oaks Honda, for a 2016 Honda Civic, My Salesman Mohammed (Moe) was awesome! Mohammed's (Moe) knowledge of the car and his attention to details was very comforting and appreciated. Mohammed (Moe) was very professional yet personable. The staff at Napleton River Oaks Honda was very professional and friendly. The manager Glenn who sold me my first Honda even remembered me and came out to speak. I would recommend this dealership over and over! When you get to Napleton River Oaks Honda make sure you ask for Mohammed (Moe) and you can tell him a satisfied customer sent you!!! More

Purchasing my first car I was able to find a "gently used"car on the internet that seemed to good to be true located at this dealership. Mo was absolutely great and made the I was able to find a "gently used"car on the internet that seemed to good to be true located at this dealership. Mo was absolutely great and made the whole process of purchasing my first car incredibly easy! He really did go above and beyond to make the experience worth while; he was excellent in listening to what I was looking for and was able to provide alternative options that I was unaware of. Very smart guy! Would recommend him again to anyone interested in buying a car new or used! More