Napleton's River Oaks Honda

Great Team Work! I went to help my cousin Karen to purchase a new Honda CR-V on Saturday March 12th. The buying process went extremely smooth from Rafael Cartagena he I went to help my cousin Karen to purchase a new Honda CR-V on Saturday March 12th. The buying process went extremely smooth from Rafael Cartagena helping her selecting and explaining the different trim levels and features, to Ken McGaha the sales manager that made the deal and Eric Gramlich the finance manager that set up her financing. Awesome team work, including the explanation of showing her the operation of the navigation, bluetooth, etc from Larry C. I would recommend Rafael and the Napleton River Oaks Honda team in Lansing, Illinois for any Honda purchase. More

Put me in my dream car! I found my dream car, 2014 Dodge Charger R/T, online at cars.com and just had to have it. After finding out that it was at Napleton Honda I rushed ove I found my dream car, 2014 Dodge Charger R/T, online at cars.com and just had to have it. After finding out that it was at Napleton Honda I rushed over to see it in person. Jill was excellent at making sure that I drove away in my dream car, which was priced higher in the dealership than it was online, but Jill made sure that I paid the online price and received an extended warranty! She even called me the next day to make sure that my drive home was everything I had imagined. Everyone at this dealer is amazing and it is a great atmosphere...I would recommend everyone to visit Napleton Honda for their car needs! More

Great service The dealer was welcoming and helped me make my purchase of a Jeep Compass. I only went in to just look at the cars but the Price was just in my area, The dealer was welcoming and helped me make my purchase of a Jeep Compass. I only went in to just look at the cars but the Price was just in my area, and didn't want to miss out on the deal. More

Please read below before purchasing My husband and I found Napleton River Oaks Honda while browsing Trucar.com. We were contacted within hours of inquiring about the vehicle online. We l My husband and I found Napleton River Oaks Honda while browsing Trucar.com. We were contacted within hours of inquiring about the vehicle online. We live 3 hours from the dealership but decided to make the drive the following day to purchase a 2013 KIA Optima SXL. We arrived right before they opened and was finally able to finish up and head home at 3 pm. Eric was our finance manager. He sold us a warranty that was to include interior protection (tears, rips, etc in the leather) and coverage that if the car was to be wrecked and considered a total loss, the loan would be paid off. We trusted him and did not read the pages and pages of supposed coverage. My husband and I are both 3rd shifters and at this point, had been awake for 27+ hours, was sleep deprived and ready to go home so we trusted Eric's word that we were purchasing what he said was included in this warranty. 10 days after purchase, I had to take the car to the local KIA dealership due to a gurgling noise coming from inside the dash, oil leaking, the back up camera and stero unit malfunctioning and the passenger door handle breaking off. At this time is when I read the warranty information and discovered the warranty did not include all coverage promised. I have attempted contact with Eric over a dozen times and have yet to receive a call back. I even went as far as to leave a message for Frank (the GM) and also, no response. I decided to try contacting the general finance department and was FINALLY able to establish contact with Richard who is also a finance manager. He was very helpful and apologetic and assured me he would pull my paperwork and get to the bottom of this. He never called back and never answered or returned the many, MANY voicemails I have left attempting to get this resolved. Also, I drove around for THREE weeks with expired dealer tags because their title department could not produce the necessary paperwork on time for me to legally register the car. I asked for them to extend my dealer tags being this issue was beyond my control and they declined. I asked for them to type a note simply stating the circumstances of the situation incase I were to be pulled over (I was by the way) and again, they declined. The people at Napleton River Oaks Honda are unprofessional and lack proper etiquette and basic customer service skills. They were all "smiles" and genuinely helpful until the sale was complete. They do not care about their customers and GOD forbid, if you do indeed purchase your next vehicle from them? Pray that the vehicle is in immaculate condition with 0 chance of ever breaking because it will be a nightmare attempting to get even the simplest of problems solved. And, if you purchase a warranty, do NOT take their word for what it includes, READ the fine print!! For your own protection. More

Smooth Sailin'!!! This was our 3rd new car purchase at River Oaks Honda. Mike Smith is the salesman we'll continue to do business with! He was professional, patient, ho This was our 3rd new car purchase at River Oaks Honda. Mike Smith is the salesman we'll continue to do business with! He was professional, patient, honest and so helpful every step of the way. He guided us through the process which was smooth sailin' from our walk in the door to ringing the gong & driving out in a new SUV! Thank you to all the people in the dealership; negotiators, finance & service! They were all amazing! More

Excellent Sean was very helpful and patient with me because I wan't sure what I wanted but he showed me every truck or car I asked about. Amazing and Friendly c Sean was very helpful and patient with me because I wan't sure what I wanted but he showed me every truck or car I asked about. Amazing and Friendly customer service by all employees. Thank you!!! More

Words can't decribe how amazing my experience was. Hello, My name is Elizabeth and my experience was outstanding thanks to Moody. I been looking for a vehicle for over six months because my payments we Hello, My name is Elizabeth and my experience was outstanding thanks to Moody. I been looking for a vehicle for over six months because my payments were too high and when Moody greeted me at the door I told him I need was looking for the Lincoln MKZ not only was be patient and kind with me Moody also, gave me the deal of a life time by making my payments cheaper. Thank you so much moody and thank you Frank for making this amazing deal possible . More

Very wonderful experience Although I was unable to get the car my eyes was set on, Mike and Glen made sure I bought something that was actually better than what I came for. I l Although I was unable to get the car my eyes was set on, Mike and Glen made sure I bought something that was actually better than what I came for. I love my new 2016 civic. I loved Mike and Glen's willingness to make me happy! More

Very pleasant buying experience Alvin Crowder was referred to us by the G.M. there and he was very kind and patient since this is the first tine we are buying Honda vehicle. Alvin wa Alvin Crowder was referred to us by the G.M. there and he was very kind and patient since this is the first tine we are buying Honda vehicle. Alvin was able to assist the whole time and the G.M. was very kind to do his best to give us the best offer possible. Overall experience is excellent ! More