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Napleton's River Oaks Honda
Lansing, IL
1,157 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,157 reviews
February 06, 2016
Excellent customer service I was greeted by Moody at the door, great young man, he was able to answer the questions I had about the Honda CRV . Very charismatic and patient as I was greeted by Moody at the door, great young man, he was able to answer the questions I had about the Honda CRV . Very charismatic and patient as we discussed the vehicle I was interested in, and open to the idea of me test driving it several times before purchasing it. He walked me though Worked with Andrew in the finance department, another experience of excellent customer service and a professional who did his research on obtaining the best rate for me. He provided several financing options that fit into my budget and explained all the numbers very clearly, displaying different payment scenarios, and broke down the warranty plans in a very easy to understand manner. Both were very comfortable to do business with, well mannered, honest, and 'honorable' (??) I would definitely recommend them to friends and family. More
by Conservative consumer
Employees Worked With
Mohamad Suleiman (Moody), Andrew Harris
February 03, 2016
This is my third purchase from Napleton River Oaks Honda The staff at Napleton was extraordinary I bought 2016 Honda Pilot absolutely love this vehicle. The sales and management team were courteous and knowl The staff at Napleton was extraordinary I bought 2016 Honda Pilot absolutely love this vehicle. The sales and management team were courteous and knowledgeable they helped me finance the truck at a low interest rate, even after my recent bankruptcy. I was very happy when they suggested a maintenance package I just went in for my first oil change and was in and out of service department in an hour. More
by Pilotgal
Employees Worked With
Frank Odeh
January 31, 2016
I purchased my 3rd Honda from them NAPELTON RIVER OAKS HONDA: 5 STARS!!!!!! I LOVE THIS DEALERSHIP AND THE SERVICE THAT I RECEIVE FROM IT.! I recently posted a bad review and after NAPELTON RIVER OAKS HONDA: 5 STARS!!!!!! I LOVE THIS DEALERSHIP AND THE SERVICE THAT I RECEIVE FROM IT.! I recently posted a bad review and after talking to the general manager frank, who explained everything to me. I'm very happy with my purchase and would recommend anyone to go and see them. GREAT DEALER TO BUY FROM More
by Ms BB
Employees Worked With
Frank odeh
January 27, 2016
Awesome car buying experience!!!! I've rated Napleton River Oaks 5 stars for their 5 star service! I recently traded in my 2012 Honda Accord, which I also purchased from Napleton River I've rated Napleton River Oaks 5 stars for their 5 star service! I recently traded in my 2012 Honda Accord, which I also purchased from Napleton River Oaks Honda, for a 2016 Honda Civic, My Salesman Mohammed (Moe) was awesome! Mohammed's (Moe) knowledge of the car and his attention to details was very comforting and appreciated. Mohammed (Moe) was very professional yet personable. The staff at Napleton River Oaks Honda was very professional and friendly. The manager Glenn who sold me my first Honda even remembered me and came out to speak. I would recommend this dealership over and over! When you get to Napleton River Oaks Honda make sure you ask for Mohammed (Moe) and you can tell him a satisfied customer sent you!!! More
by Mpolkpro
Employees Worked With
Mohhamed Ali (Moe)
January 26, 2016
Purchasing my first car I was able to find a "gently used"car on the internet that seemed to good to be true located at this dealership. Mo was absolutely great and made the I was able to find a "gently used"car on the internet that seemed to good to be true located at this dealership. Mo was absolutely great and made the whole process of purchasing my first car incredibly easy! He really did go above and beyond to make the experience worth while; he was excellent in listening to what I was looking for and was able to provide alternative options that I was unaware of. Very smart guy! Would recommend him again to anyone interested in buying a car new or used! More
by missygal
Employees Worked With
Mohammed Ali
January 23, 2016
Great Car Buying Experience I received great customer service at Napleton River Oaks Honda. My salesman Moody was knowledgeable and very helpful in assisting my husband and I. I received great customer service at Napleton River Oaks Honda. My salesman Moody was knowledgeable and very helpful in assisting my husband and I. He was professional and focused which made our visit. a good one.. More
by Green2016
Employees Worked With
Moody
December 09, 2015
Horrible, HORRIBLE, HORRIBLE!!!!!!!!!!! Our sales person was Sundae Henderson. Great, very polite and knowledgeable. My wife and I got a quote for a vehicle off of truecar.com. We were assur Our sales person was Sundae Henderson. Great, very polite and knowledgeable. My wife and I got a quote for a vehicle off of truecar.com. We were assured that the dealership is very upfront with their pricing and there are no hidden fees. I had to leave and go to work and my wife was left to finish the financing paperwork. We where charged an extra $1000 for a transfer and shipping fee for the car which had already been at that dealership for over a month. We did not ask for it to be transfered or shipped. We where also charged any extra $700 and some odd dollars in other fees and dealer costs. Upfront and no hidden fees my xxx. The next day we noticed that there where a a few problems with the car, as it was used. The radio would not program time or stations and keep them programmed. We also noticed that the brakes felt a little off and the latch to the back seat was broken as well as the drivers side window would not go up properly. There were alsk a few other concerns we had. We were told to bring the car back to the dealership and they would remedy all the problems and concerns we had including the financial ones. At first we where impressed that they would take the time and without question fix all the problems. The dealership is an hour and a half away from where we live. When we arrived at the dealership Sundae was there to great us and immediately took the car into the service station. After about Fifteen minutes she returned to us with the car and explained that since it was a Nissan and that they are a Honda dealership that we would be better off bringing it a Nissan dealership. She called a Nissan dealership in the area and told them of our ordeal and that we would be on are way and that they are to remedy all problems. At this point it was late in the day and we had to get home, we asked Sundae if we could take it to a Nissan dealership closer to our house. She said that would be fine and to just have them call her to confirm the work that needed to be done. A week later I brought the vehicle to the Nissan dealership near our home, explained the problems and gave them Sundae's information as she had requested. Six hours later I received a phone call from the dealership, they explained to me that the entire headunit council needed to be replaced, as well as the motors for the sunroof, and the entire wiring system for all the aux power plugs. They went on to tell me that the vehicle needed a new transfer case, all new breaks, both front sway bars and new front rotors. The head mechanic that I spoke with could not believe that we had just purchased this vehicle from a reputable dealer such as Napelton Honda and they let us drive it off the lot, let alone test drive it. The vehicle only has 50 plus thousand miles on it and cost us around $22,000 out the door. With all the work and nessasary parts the car needs to be safe to even drive it is going to cost another five to six thousand dollars. At first we thought no big deal we purchased the extended warranty which was around three thousand dollars. Unfortunately the extended warranty is null and void because there is no way that we could have caused all these problems in the short time that we have owed the vehicle. All of these issues are prior damages and not covered under the warranty. So now we are stuck with a $22,000 car that we can't even drive or afford to have fixed and its sitting at a Nissan dealership. Napelton Honda says that they do a 200 plus inspection on all of their preowned vehicles that they sell and that they must pass in order for them to be Napelton sales worthy. I wouldn't recommend my worst enemy to this dealership. One good note, Sundae has kept in contact with us and is still working to try and resolve these issues with no cost to us, even though she no longer works for the dealership. I guess they don't want honest, hardworking reputable people working for them as they have no soul or business ethics what so ever. More
by davebear08
Employees Worked With
Sundae Henderson, Stan Hensley
October 20, 2015
One of the worst car buying experiences I've had. Okay so my salesperson was Sean. He was really cocky, ignorant, and selfish. He tried to make a quick sale since it was "his day off" (he wouldn't sto Okay so my salesperson was Sean. He was really cocky, ignorant, and selfish. He tried to make a quick sale since it was "his day off" (he wouldn't stop reminding me". He said some nonchalant disrespectful things throughout the potential sale; he even offered me a coupe when I came for a sedan......seriously? Get it together. The sales manager tried saving the sale but he wasn't much help. It was his day off too miraculously. I'll never shop here again. More
by Jacoballen22
Employees Worked With
Sean (sales)
October 17, 2015
Outstanding Experience My visit to Napleton River Oaks Honda Dealership was beyond my expectations. I walked with my sister hoping to see what we could possibly place on ou My visit to Napleton River Oaks Honda Dealership was beyond my expectations. I walked with my sister hoping to see what we could possibly place on our bucket lists for the near future. Fortunately, we were met by Earnest Norman who was not only very professional but very kind, thoughtful and considerate. His customer service was outstanding! He truly made our visit worth while. I didn't expect to have an opportunity to leave with a vehicle that day but not only did he make that happen for me, my sister did as well! Two 2015 Honda Civic's! Sharp!! But, I would be remiss if I didn't mention Glen Smith. He came out to speak with us and share additional knowledge on our purchases which left us with a very comfortable feeling. His professional and considerate manner also let us know that we were in the right place, working with people that were committed in satisfying their customers. Earnest and Glen are a great asset to Napleton River Oaks Honda Dealership. They're the type of people that will have you returning again and again! Thanks for the wonderful experience! .....P.S. Larry, Thanks for the Operations training....High Tech.....Truly Loving My 2015 Honda Civic! More
by Vivienne1207
October 17, 2015
Exceptional Experience I was extremely pleased with my visit to Napleton River Oaks Honda Dealer in Lansing, IL over the Holiday Weekend. My sister and I stopped by hopin I was extremely pleased with my visit to Napleton River Oaks Honda Dealer in Lansing, IL over the Holiday Weekend. My sister and I stopped by hoping to get a good deal. By the time we left, the “good deal “turned into a feeling of accomplishment beyond our expectations! Sales Consultant, Earnest Holmes and New Car Sales Manager, Glen “Ty”Smith went over and beyond being helpful, courteous, professional and accommodating. They showed us they care about people by ensuring we received the very best deal for the very best price!! I felt a real need met a true blessing!! I was beyond pleased and am still smiling because these guys are the best!! More
by Adrienne22
