Back

Napleton's River Oaks Honda

Lansing, IL

4.9
1,194 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
Contact Dealership

17220 Torrence Ave

Lansing, IL

60438

Directions

By Type

Showing 1,194 reviews

June 25, 2016

Excellent experience Jeffrey Parham (JP) was awesome to deal with! Great dealership! Highly recommend! Napleton river oaks ask for JP More

by Gina2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2016

Bait and switch...and lies! Just wasted 5 days of my life wading through the deceptive practices of Sherri Pederson and Zana Belmer at Napleton Ricer Oaks Honda. First, they quo More

by Db30
Recommend Dealer
No
Employees Worked With
Zana Belmer, sherri pedersen
June 23, 2016

Best experience ever Anthony Manteca was my sale person he worked very close with the manager Tony. I was here just a couple of hours and they got a deal done for me at th More

by Lscooby21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Manteca , Tony Preston
June 22, 2016

Beautiful I was with Jeffery Parham sales consultant, Mr. Frank and Ms.Jill today. I had a great experience here at Napleton River Oaks Honda. I made a new pur More

by Serge Jolicoeur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Verbich abd Frank Odeh
June 20, 2016

new CRV 2015 Earnet Normanand JP Jeffrey Parham were very patient and took their time and helped us selct our 2015 CRV i would recommend Napleton Honda to Family a More

by ilesenia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jill Verbich
June 18, 2016

Earnest Norman- Awesome Salesperson This is the hardest working salesperson alive. He goes above and beyond to get the job done each and every time. I have been a customer for over 6 ye More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jill Verbich. Frank Odeh.
June 18, 2016

Great sales! Arsenio helped us and was an excellent experience. Great and fast service. The Dealership was nicely located! The service was excellent. I recommend A More

by Jose rosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arsenio
June 18, 2016

Excellent My salesman jp parham he did an excellent job .i will recommend napleton Honda river oaks to all my friend and family Jill verbich customer relaction More

by Rafaga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill verbich
June 18, 2016

Arsenio Overall good experience. Arsenio is a new sales person who worked hard to close my deal. Originally there was a slight mixup with the sales price. But More

by Steph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arsenio
Jun 20, 2016 -

Napleton's River Oaks Honda responded

We would like to thank you for your business at Napleton River Oaks Honda. We strive for every customer to have an Excellent experience! I am happy to hear that you got the Best Price! We look forward to seeing you in the future.

June 18, 2016

Salesman Good sales people they were knowledgeble and courteus. They explained all the features. A little longer than i wanted but that is not unusual. Uses th More

by Dang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin crowder. Jennifer jenkins
...
106
...