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Napleton's River Oaks Honda

Lansing, IL

4.8
1,204 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,204 reviews

October 05, 2016

JP is really helpful and awesome!! JP is assigned as sales representative for us, he is really helpful and friendly. Initially internet sales representative offered one price and after More

by Hazar2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2016

JP is awesome!!! JP helped us decide in buying our new Honda CRV. He is so patient, knowledgeable and commendable in his worthwhile service. Honda is surely the car More

by Christina
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2016

Helpful and honest We went in for a trade in. We got a great price on the our car as well as the car we purchased. The car was exactly what we were looking for. The sa More

by maria sanchez
Customer Service
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Friendliness
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Recommend Dealer
Yes
Employees Worked With
Chicano Alejandro
September 26, 2016

Great experience with JP Great experience with Jeffrey Parham and the whole Honda family! Every time I come here I feel welcomed. Mike Smajo from service is always honest and More

by Lakeisha
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Smajo, Jill Verbich
September 22, 2016

Great service & Friendly River Oaks Honda, employee's Jill Verbich, J.P., Joseph Ritchie treated us like valued customers, more like family from the time we walked in. They w More

by Blue line 368
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ritchie, Dymond Griffin, Jill Verbich
September 21, 2016

Excellent "No pressure" car buying experience Many thanks to Jeff Parham (JP) and Jill Verbich for taking care of us!!! We came to River Oaks Honda on a Saturday afternoon after spending most of More

by MJ_woodridge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zana Belmer, Jill Verbich
September 20, 2016

Good Customer Service Very knowledgeable person. Good customer service. Very helpfull. Very friendly. I would recommend him to all my friends and relatives. He is an asset More

by Happy Customer
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luiz Alejandro
September 19, 2016

Great experience! One of God best buying experiences! Chicano was excellent from the moment I parked my car until I drove off in my new truck. Certainly a no nonsense a More

by Nah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chicano Alejandro
September 19, 2016

Got What I Wanted! Was able to trade in my old model for the model I wanted with the features I wanted plus more for around the same price. The associates that worked w More

by Byrd
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2016

Great Customer Service with Chicano!! Chicano was wonderful in helping me get into my CRV! He was very knowledgeable and personable. Please go see him! He will be honest and compassionate More

by Sharon63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chicano Alejandro
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