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Napleton's Palatine Subaru

Palatine, IL

Overview
Employees
Reviews
Vehicles
4.4
197 Reviews
At Napleton’s Palatine Subaru, our goal is to make buying and servicing your vehicle easy, transparent, and enjoyable. Our team focuses on honest communication, fair pricing, and respect for your time—whether you’re purchasing a new Subaru or maintaining the one you love. From sales to service, you can expect a friendly, no-pressure experience backed by people who genuinely care about getting it right!
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1911 N Rand Rd

Palatine, IL

60074

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Showing 197 reviews

January 12, 2022

Very pleasant to deal with. Helpful and friendly. Explained everything well and offered help anytime if questions. More

by crsullivanpac
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
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Jan 17, 2022 -

Napleton's Palatine Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 11, 2022

Bobby was wonderful when helping pick out a new car with all the bells and whistles- thank you! More

by Kammiekina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Crane
Report | Print
Jan 17, 2022 -

Napleton's Palatine Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 07, 2022

Joe McAvoy was fantastic! I was looking for a new Subaru and when I saw an Outback I liked he called me. I was able to drive it the next day and I had a wonderful experience. I would highly recommend Joe More

by Jenn4Subaru
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Squillo, Joe McAvoy
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Jan 17, 2022 -

Napleton's Palatine Subaru responded

Hi, thank you for your kind review; we are happy to pass along your comments to Joe here at Napleton's Palatine Subaru! Thanks again for the recommendation, and have an amazing day!

January 06, 2022

My boyfriend and I were looking for a reasonably priced used car and we found a 2009 Hyundai Sonata at this store. Miguel was extremely friendly and helpful. Management worked with us so we could get the o More

by Jdziekan91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Palomino
Report | Print
Jan 15, 2022 -

Napleton's Palatine Subaru responded

Hello, thank you so much for your feedback! Our team member Miguel will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Have a great day!

January 03, 2022

Great service….Joe was very help full in all aspects of the lease and closing out of the RAV. 4 lease .. More

by Jholtorf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
Report | Print
Jan 17, 2022 -

Napleton's Palatine Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know! Take care!

January 01, 2022

He is expert of showing us the car which we need, and set the great options for keep the maintenance easy in the future. More

by sawashirota
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
Report | Print
Jan 01, 2022 -

sawashirota responded

We are very happy with new Forester.

January 01, 2022

Talk about a sales guy and great person. I advise you to work with Joe and only Joe. No upselling, accomdating, and got me out of the dealership in an hour. Great experience and I would buy from Joe again i More

by Cjg1005
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
Report | Print
December 31, 2021

Did the deal over the phone. Ordered just what I wanted. Joe was very professional, no pressure. Picking up the car took just over an hour. More

by Rz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Napleton, Joe McAvoy
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December 19, 2021

Super helpful and efficient. Recommend. 2nd time customer. Will buy from them again in the future. More

by Bryan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
Report | Print
December 18, 2021

Miguel was great! Was happy to talk to and easy going. Knew what he was talking about and wouldn’t have it any other way. More

by Adi.arceo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Palomino
Report | Print
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