Napleton's Palatine Subaru

Daniel Byun - on a scale of 1 to 10 / ABSOLUTE 10. / 5 STARS ALL DAY LONG My family and I showed up literally as Daniel was locking the door. It was 7:55pm on a Monday. It's cold, it's Monday. 10°F out STARS ALL DAY LONG My family and I showed up literally as Daniel was locking the door. It was 7:55pm on a Monday. It's cold, it's Monday. 10°F outside. Now, everyone wants to go home and get some dinner. But no sir. This man, he made extra time, we looked at 4 cars. In 30 minutes, we looked at 4 cars. And, oddly enough, I did not feel rushed. Friendliest guy on the planet. He gave us the info on each car as we flew past them, warming them all up on a 10°F night in January. We whipped out stock numbers, and he whipped out keys so fast, we were off and running faster than you could eat a granola bar. He had no idea he was about to sell a car, while walking to the door to lock it up. And my wife and I PURCHASED a 2007 Toyota Camry. He made it happen despite all of the extra challenges. I paid in cash, and he held the car for 24 hours. Look, you can do to other dealerships. You can go pay $500 less. But you don't know about the quality of the cars that come in to the Napleton Dealerships. Napleton does not sell something that they wouldn't drive themselves personally. I have looked at hundreds of dealerships from the North Shore of Chicago to Racine, Wis. And you know what? I bought a car at Napleton's Palatine Subaru from Daniel Byun. He was the absolute friendliest guy and extremely knowledgeable. He has a history with other brands, to allow you to get the best possible knowledge, instantaneously. Go look other places, go right ahead. You'll be right back to Daniel Byun and his skills of putting you in a vehicle, you had no idea you were capable of owning. Let him show you what you CAN own, rather than settling for less at other dealerships. Many thanks to this man for making our dreams come true! Thanks again Daniel! Phil and Tammy Tipler / and especially Kyle!!!! More

Bobby is Great . Helpful and patient with all our questions . It was a plesure working with him on the process of purchasing a new car . questions . It was a plesure working with him on the process of purchasing a new car . More

We had a very good experience buying our new Outback. We had our previous one for nine years and had seen a 2020 Outback and were impressed with the new technological features. The 2022 also has an updated had our previous one for nine years and had seen a 2020 Outback and were impressed with the new technological features. The 2022 also has an updated design which we like. Car buying is not often a pleasant experience, but we felt good about the experience and love the new car. Bobby was very good about explaining all the features of the vehicle and was kind enough to follow up and ask us if we had any questions a day later. More

Very nice atmosphere, Bobby was very patient with us , answered all the questions in very clear way. No rush, no stress . Very polite . Financing process went smoothly and very professional. Nice work answered all the questions in very clear way. No rush, no stress . Very polite . Financing process went smoothly and very professional. Nice work , love my new car. Thank you . More

What a great experience! Joe and the Napleton team made the whole experience painless and seamless. This is my first Subaru and looking forward to a long lasting happy relationship! the whole experience painless and seamless. This is my first Subaru and looking forward to a long lasting happy relationship! More

Miguel was very helpful and knowledgeable when advising my purchase of the car. Even after I bought it and had questions, he answered them easily. I am very happy with my new car! my purchase of the car. Even after I bought it and had questions, he answered them easily. I am very happy with my new car! More

Best experience buying a new car. Joe was very knowledgeable, professional, and efficient! Love my new Suburu! knowledgeable, professional, and efficient! Love my new Suburu! More

Joe is the best sales person.And always happy to help Joe is the best sales person. And always happy to help and answer all my questions. Joe is the best sales person. And always happy to help and answer all my questions. More

Quick and fairly easy experience. Polite and courteous. Enjoyed the experience here. All stages explained. Enjoyed the experience here. All stages explained. More

Well, bought another subaru with napleton and couldn't be more pleased! I got exactly what I wanted and they treated me like a queen. Joe is the man! Thanks for making the process undaunting! Routine mainten more pleased! I got exactly what I wanted and they treated me like a queen. Joe is the man! Thanks for making the process undaunting! Routine maintenance has always been top notch, nice to have a place I can go to consistently and that I trust. More