Napleton's Palatine Mazda

I really wish that Dealer Rater allowed the ability to give a zero-star rating. Napleton's Palatine Mazda would barely qualify for that rating based on my experience. I had a very unfavorable experie give a zero-star rating. Napleton's Palatine Mazda would barely qualify for that rating based on my experience. I had a very unfavorable experience at Napleton's Palatine Mazda located in Palatine, Illinois. Avoid this dealership and salesperson, Frank Gomez at all costs! I called in to schedule a test drive for a certified pre owned vehicle, and was told that I'd be assigned a salesperson when I arrived. I was met by Frank Gomez who initially grabbed the wrong set of keys for the car. No big deal, right? The process of getting my license copied, insurance confirmed and locating the car took about 30 minutes. During this time Frank asked me on three occasions what my name was, despite us going over this detail when he initially greeted me. He also asked multiple times if would be trading in anything, which I had also answered twice for him as well. I thought about writing these details on a card to hand to him for reference, but just felt bad for the guy. Maybe he has early onset dementia or Alzheimer’s. At this point I was just ready to take the test drive. From my past experiences with other dealerships, I've been in the car and driving in just 5-10 minutes, not the case at this dealer. Frank then proceeded to tell me that because this is a Mazda certified pre owned vehicle that they are charging an additional $1,500 over the advertised price of the vehicle. Before I even stepped foot into the car for my test drive, Napleton's was playing dirty games with the pricing. I told him to work on getting that removed while I was out on my test drive. When I arrived back, I had to continue to press to get the vehicle pricing back down to what was shown on their website. Not ideal at all, and very annoying to start the negotiating process $1,500 higher than anticipated. During negotiations, Frank and used car sales manager, Carlos Lara wanted more than the car was worth so I left. Unfortunately it doesn’t end there. During my phone conversations with Frank he often promised that he would call me back when I requested information. He did not, and instead went radio-silent on me despite my additional attempts to follow up. Avoid this dealership, and especially salesperson, Frank Gomez. Napelton likes to play games. More

Sold my used car to Napleton's through their KBB Snap offer program Tim V made the process super simple. Was a pleasure to work with offer program Tim V made the process super simple. Was a pleasure to work with More

Under new ownership this particular Mazda has gone through the transformation and it is not always to the good. There is a core former Roto Mazda sales team that I do respect - all nice people I have through the transformation and it is not always to the good. There is a core former Roto Mazda sales team that I do respect - all nice people I have nothing but respect for them as somebody who has been their customer for nearly 20 years and also buying new cars from them. However the service department is not focusing on the customer satisfaction at all. Let me explain what I mean. My car is 2014 Mazda 6 with very low mileage which I just serviced and I was told that there is oil seepage from the engine oil pressure switch. Now, there was a bulletin where Mazda has admitted that the switch was not designed properly but that is not an issue. The quote was 579.71+tax and all it is a valve cover removal to replace it. I called Mazda Corp and they said they would help me out but my dealer has to contact them directly and opened a case number. So I called my deal and told them about it. Initially they said no problem and they are contacting Mazda which was a lie. a few weeks later the service manager sent me an e-mail and basically was pointing out that I refused service on brakes at some point and he was unwilling to help. I asked that what does that have to do with this particular inquiry. Then his sent one more e-mail saying that he is sorry but the goodwill is 7 years and that is it - I replied back and even said that I will pay for everything if it is a reasonable cost but he never replied. What is reasonable cost - well according to Mazda this job requires .4hr and even at 100/hour it does not amount to anything close to the quoted repair cost. The cost of the part is about $33 and it is recommended that the valve cover gasket is replaced as well which is about $30 which won't take that much additional time. So I won't recommend this dealer after 20 years of relationship. More

Rodrigo our salesperson of Napleton Mazda was phenomenal. His passion and knowledge of cars helped us make the right decision, and although we didn't intend to buy a car that day, I am so happy we did - I a His passion and knowledge of cars helped us make the right decision, and although we didn't intend to buy a car that day, I am so happy we did - I am thrilled with my car! If you are in the market for a new or certified owned car, I highly recommend seeing Rodrigo at Napleton Mazda. More

Daniela was amazing to work with. Do not pass this dealership by the next time you are shopping for a new or used car. Every time I car shop, I go to many makes and dealers and every time, I go home dealership by the next time you are shopping for a new or used car. Every time I car shop, I go to many makes and dealers and every time, I go home frustrated and exhausted. But Napleton Mazda has always come thru for me. Good people, beautiful location, tons of inventory, fair deals. Which is why I just leased my 3rd car from them. More

Rodrigo was great and straight forward! Works with the customer and helps them out to get their dream car! Thank you for your time and care. customer and helps them out to get their dream car! Thank you for your time and care. More