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Napleton's Palatine Mazda

Palatine, IL

3.3
27 Reviews

1811 N Rand Rd

Palatine, IL

60074

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Showing 27 reviews

September 18, 2021

I really wish that Dealer Rater allowed the ability to give a zero-star rating. Napleton's Palatine Mazda would barely qualify for that rating based on my experience. I had a very unfavorable experie More

by Cardude
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Gomez, Carlos Lara
June 09, 2021

Sold my used car to Napleton's through their KBB Snap offer program Tim V made the process super simple. Was a pleasure to work with More

by bsl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Viken
May 26, 2021

Under new ownership this particular Mazda has gone through the transformation and it is not always to the good. There is a core former Roto Mazda sales team that I do respect - all nice people I have More

by supra46
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phil Lang
April 01, 2021

Rodrigo our salesperson of Napleton Mazda was phenomenal. His passion and knowledge of cars helped us make the right decision, and although we didn't intend to buy a car that day, I am so happy we did - I a More

by gail o
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rigo
March 26, 2021

Daniela was amazing to work with. Do not pass this dealership by the next time you are shopping for a new or used car. Every time I car shop, I go to many makes and dealers and every time, I go home More

by MazdaFan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniela Vasinkova
March 17, 2021

Rodrigo was great and straight forward! Works with the customer and helps them out to get their dream car! Thank you for your time and care. More

by Jessiegarcia2448
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodrigo
March 16, 2021

If I could give this dealership a -100 I would!!! They lack integrity and professionalism. Never in my life have I been treated with such disrespect. I was on my way to buy a car for my 16 year old son More

by Disgusted
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Willie
Mar 17, 2021 -

Napleton's Palatine Mazda responded

Ms. Jennifer Pecor, You visited our store twice and both times you were asked to buy the car and declined. We had mentioned both times that there was lots of interest in the car and there was no guarantee it would remain available. In fact, when you were told the car could sell, you said "If it sells, it sells". It would not be fair to the customer in the showroom who is ready to buy the car to deny them that opportunity. I’m sorry it did not work out the way you wanted, but there is no need to spread misinformation regarding the situation. We do have other cars available if you’d like to come back, as you stated when I met you that you had a good experience with everyone here.

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