Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton’s Kia of Elmhurst
Elmhurst, IL
1,081 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,081 Reviews of Napleton’s Kia of Elmhurst
November 22, 2019
Andre Jennings jr was a terrific car salesman. Very professional, personable, honest and I would recommend him to anyone that's buying a car from Napleton. professional, personable, honest and I would recommend him to anyone that's buying a car from Napleton. More
by Elliottmoore28
Employees Worked With
Andre Jennings Jr
November 21, 2019
No 2nd key We bought 2 cars from them. A GMC Terrain. We were told it only has one key and nothing they could do after all the papers were signed and in the park We bought 2 cars from them. A GMC Terrain. We were told it only has one key and nothing they could do after all the papers were signed and in the parking lot. I wasn't aware of the cost to replace a key so it wasn't a big deal. once we found out the price we asked for a second key time and time again and nothing. We ended up paying about $500 to have a new key made. Against my better judgement I seen a truck on their lot that I feel in love with. This is my new 2018 Chevy Silverado with 6000 miles on it. I told them about the key issue we had and I wasn't going to do it again. The salesman and sales manager assured me the previous owner was sending in the 2nd key with the title. I asked repeatedly about this. I was given the thumbs up and salesman wink. After a week of nothing I emailed into the manager Ted, the salesman and sales manager. My response from Ted was they can only give me what the customer gives them. I asked if they could get a key made for me. I was told no! I asked if they had someone their that makes keys and maybe I could get a dealership discount and I pay for it. The response was I'll get back to you. My next 3 emails fell on deaf ears. So currently I have 1 key for my truck. Its about $300 to get a replacement key not the fob just the key and get it programmed. So my experiance with Ed Napleton is once they have your money screw you on anything else. This dealership has left a very bitter taste in our mouth. More
by Jeff Crowell
Employees Worked With
Ted Hantak, Mitch Nicholls, Laurie Cox, Justin Norvell
November 19, 2019
Andre D Jennings Sr is so amazing he gave me a Andre D Jennings Sr is so awesome and amazing gave me a great deal on a 2020 Kia Forte . And you get $100 if you refer a friend How awesome is that Andre D Jennings Sr is so awesome and amazing gave me a great deal on a 2020 Kia Forte . And you get $100 if you refer a friend How awesome is that More
by Fabiola Pierrelouis
Employees Worked With
Andre Jennings
November 18, 2019
Andre Jennings was very informative, knowledgeable, patient and provided a no hassle approach to buying. Excellent, fast and friendly service. Highly recommended, would purchase again from this dealers patient and provided a no hassle approach to buying. Excellent, fast and friendly service. Highly recommended, would purchase again from this dealership. More
by elvanemesis7
Employees Worked With
Andre Jennings
November 18, 2019
Great service! Andre was very professional, he met us outside to welcome us in, and helped me get the car I came in for. I would definitely use them again!! outside to welcome us in, and helped me get the car I came in for. I would definitely use them again!! More
by Kierstenvoss
Employees Worked With
Andre, Eldin
November 18, 2019
Excellent service from Adam & Robert. Fast service and definitely helped me get the car that was nice and affordable for a first time buyer. Would recommend to my friends! definitely helped me get the car that was nice and affordable for a first time buyer. Would recommend to my friends! More
by Rashidabriana
Employees Worked With
Adam
November 17, 2019
Best dealership to do business with, Andre Jennings Sr. took really good care of me and met each request. The finance crew worked hard to find the best value. took really good care of me and met each request. The finance crew worked hard to find the best value. More
by awalker14_2000
Employees Worked With
Andre Jennings Sr.
November 13, 2019
bought my first car I want to thank Kyle John and Eldin for really working with me on getting my first car! Kyle was so helpful in trying to get me the best deal and mon I want to thank Kyle John and Eldin for really working with me on getting my first car! Kyle was so helpful in trying to get me the best deal and monthly payment that i could afford he went above and beyond to make sure I went out a happy customer, I love the car so much and really appreciate all his hard work! I would recommend this dealership to anyone that wants a kia i love it! Roseann Schiferl More
by gunnar
Employees Worked With
Kyle John Eldin
November 12, 2019
My salesman Mr. Andre Jennings was very knowledgeable about the 2020 Kia Forte that he sold me on 11/2/2019. I was not familiar with Kia and all of its features and I am glad that I went in that directio about the 2020 Kia Forte that he sold me on 11/2/2019. I was not familiar with Kia and all of its features and I am glad that I went in that direction. You're in very good hands with him so please go and see him when you're thinking about purchasing a vehicle. More
by sharakagrier2976
Employees Worked With
Andre Jennings
