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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.4
1,070 Reviews
Call Dealership (630) 782-9300
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727 West Grand Avenue

Elmhurst, IL

60126

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1,070 Reviews of Napleton’s Kia of Elmhurst

January 09, 2022

Great experience working with Adam. He helped us so much,we couldn’t ask for more. We love our new car !! More

by 7114izzy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
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Jan 10, 2022 -

7114izzy responded

Adam was like working with a relative, great guy I’m glad I had the pleasure to work with him on my new KIA

Jan 11, 2022 -

Napleton’s Kia of Elmhurst responded

7114izzy, we strive for a high level of customer satisfaction in all aspects of our dealership. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. We want all our customers to feel this way when leaving our dealership! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA 630-941-4 300 EXT:2339 julissa.varela@napleton.com

January 08, 2022

They’re grate they was very helpful especially Andre jenninos helped me get the car I wanted More

by Terrellhubbard18
Recommend Dealer
Yes
Employees Worked With
Andrew jenninos
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Jan 08, 2022 -

Terrellhubbard18 responded

Thanks for the big help Andrew

Jan 08, 2022 -

Terrellhubbard18 responded

They was a big help grate Carlot

January 08, 2022

Friendly & courtesy staff. Andre Sr. went out of his way to get me what I wanted. More

by Kevin Welch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings Sr., Monica Jucan
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Jan 10, 2022 -

Napleton’s Kia of Elmhurst responded

Congratulations on your new car, Kevin Welch! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Thanks again for taking the time to leave us this information about your recent visit. Take care! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA 630-941-4 300 EXT:2339 julissa.varela@napleton.com

January 04, 2022

Thank you to our salesman Irfan! We started working with another dealership but were disappointed with the lack of customer service. We came in with a vehicle in mind, but we learned it would not have fit More

by Gretchen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irfan
Report | Print
Jan 08, 2022 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Gretchen! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton's Acura/Kia 630 782 9300 x2339 disa.degrazia@napleton.com

December 30, 2021

Our salesman Michael Miranda was excellent. I was not a fan of the shadow upcharge the dealer tried to impose, as well as the annoying negotiation tactics put on by management. However, Michael was very ni More

by Vlad Misura
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Miranda
Report | Print
Jan 01, 2022 -

Napleton’s Kia of Elmhurst responded

Thank you Vlad for taking time to write this review It is nice to hear that Michael was pleasure to work with . Congratulation on your purchase. Please reach out at any time if you have any questions or need help with anything. We will be happy to assist. Until then have great day and safe travels. Regards, Marta Nilles Costumer Relation Manager Ed Napleton Acura/Kia 630-782-9300 x.2358 marta.nilles@napleton.com

December 27, 2021

Great service from Marcell Randell. Made buying a car an easy experience. I am not easy to please. More

by komperda.mary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcell Randell
Report | Print
Dec 28, 2021 -

Napleton’s Kia of Elmhurst responded

We're glad to hear that everything was completed to your satisfaction, Komperda.mary! Please let us know if there is ever anything else we can assist you with. Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA 630-941-4300 Ext 2339 julissa.varela@napleton.com

December 26, 2021

We weren't planning on making a purchase right then, but sales rep Jason, took took the time and convinced us...why not! It was a pleasant experience. More

by igoematt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason, Al
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Dec 27, 2021 -

Napleton’s Kia of Elmhurst responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton's Kia of Elmhurst and we hope to see you again! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA 630-941-4300 Ext 2339 julissa.varela@napleton.com

December 18, 2021

Amazing Service, Amazing Car, Michael Miranda was an absolute pleasure to work in helping purchase another Kia Sorento. More

by Jim M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Miranda
Report | Print
Dec 21, 2021 -

Napleton’s Kia of Elmhurst responded

Jim M, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Marta Nilles Costumer Relation Manager Ed Napleton Acura/Kia 630-782-9300 ext.2358 marta.nilles@napleton.com

December 10, 2021

Great job with Andre Sr. and Andre Jr! Great experience at Ed Napleton Kia and Acura More

by tlryan4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Jucan
Report | Print
Dec 11, 2021 -

Napleton’s Kia of Elmhurst responded

Thanks for the positive star rating, Tlryan4! Is there anything that stood out about your experience we can share with our Team? We hope to see you again! Please let us know if you have any additional questions about services you received and thank you again for choosing Ed Napleton's Kia of Elmhurst! Regards, Marta Nilles Costumer Relation Manager Ed Napleton Acura/Kia 630-782-9300 ext.2358 marta.nilles@napleton.com

December 08, 2021

Sales Rep Andre Jennings Sr and Jr were very pleasant and helped made my experience a great one. More

by QUANTILDA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings Sr
Report | Print
Dec 10, 2021 -

Napleton’s Kia of Elmhurst responded

Quantilda, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA 630-941-4300 EXT. 2339 julissa.varela@napleton.com

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