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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.4
1,070 Reviews
Call Dealership (630) 782-9300
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727 West Grand Avenue

Elmhurst, IL

60126

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1,070 Reviews of Napleton’s Kia of Elmhurst

October 11, 2022

Awesome service here. Ramon was great in helping us get what we needed. Even when everyone was checking out for the day he stood with us til the end! Thank you so much! More

by Diana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon; Demetrius
Report | Print
Oct 13, 2022 -

Napleton’s Kia of Elmhurst responded

Diana, we strive for a high level of customer satisfaction in all aspects of our dealership. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Thank you again for the great review! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA of Elmhurst 630-941-4300 ext 2339/2378 julissa.varela@napleton.com

October 10, 2022

Very good dealership…they resolved my issue…. awesome customer care. Martha was amazing with me More

by zakariyamaster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Jucan
Report | Print
Oct 12, 2022 -

Napleton’s Kia of Elmhurst responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Ed Napleton's Kia of Elmhurst as your first choice for all your vehicle needs. Safe travels!

October 06, 2022

Andre Sr. Was amazing!!! He made the process easy and fast for us!!! I definitely recommend him for all things cars. More

by Lolita Ransom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings Sr
Report | Print
Oct 10, 2022 -

Napleton’s Kia of Elmhurst responded

Lolita Ransom, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/ x2339 marta.nilles@napleton.com

October 04, 2022

It’s the worst deajj look dealer I’ve ever visit n never again will i step in any kia dealer again n manager kevin n jessica r lier’s n upsetted my wife n wasted r time n left with a bitter taste u guy’s su More

by Bullxxxxers
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin manager n jessica both lier’s , Monica Jucan
Report | Print
Oct 13, 2022 -

Napleton’s Kia of Elmhurst responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (630) 782-9300 so we can work towards a resolution. We look forward to hearing from you. Take care!

October 04, 2022

Funny honest and was very easy to work with me and my family. This man is the real deal. Highly recommend everyone who comes in to come and see this man More

by Ebnabbas2211
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sr
Report | Print
Oct 08, 2022 -

Napleton’s Kia of Elmhurst responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Ebnabbas2211. Thank you and we hope to see you again! We hope you continue to choose us for all your automotive needs! Take care! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA of Elmhurst 630-941-4300 ext 2339/2378 julissa.varela@napleton.com

October 04, 2022

He was funny great to deal with very reasonable and sat with us and helped my mom purchase her car with a reasonable car. Highly recommended More

by Nibalaly1102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sr
Report | Print
Oct 08, 2022 -

Napleton’s Kia of Elmhurst responded

Nibalaly1102, thank you for your positive review. We're glad to hear that you found our team here at Ed Napleton's Kia of Elmhurst so helpful in the purchase of your new vehicle. Thanks again for the recommendation, and have an amazing day! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA of Elmhurst 630-941-4300 ext 2339/2378 julissa.varela@napleton.com

October 04, 2022

Dealer was motivated to make the deal work. Appreciate the opportunity to find a deal that worked for both parties. More

by Rich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings
Report | Print
Oct 08, 2022 -

Napleton’s Kia of Elmhurst responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Rich. Thank you and we hope to see you again! We hope you continue to choose us for all your automotive needs! Take care! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA of Elmhurst 630-941-4300 ext 2339/2378 julissa.varela@napleton.com

October 04, 2022

Had a great experience working with Andre. He gave us a good deal and was fast. More

by aidan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Report | Print
Oct 08, 2022 -

Napleton’s Kia of Elmhurst responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Aidan. We want all our customers to feel this way when leaving our dealership! Thank you and we hope to see you again! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA of Elmhurst 630-941-4300 ext 2339/2378 julissa.varela@napleton.com

October 01, 2022

Arby did an awesome job! He explained the features and worked with us on payment and finance. We love our new Sorento! Thanks!! More

by Chad W,
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arby
Report | Print
Oct 03, 2022 -

Napleton’s Kia of Elmhurst responded

Hi Chad, we're glad to hear you found our staff to be so informative and helpful. Our team is available should you require any extra help.

September 30, 2022

James Sublette was an amazing salesman. He was very friendly, kind, and patient with me as I looked for my new vehicle. I will definitely refer James to my friends and family. His work is p More

by r-palmore
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Sublette
Report | Print
Oct 03, 2022 -

Napleton’s Kia of Elmhurst responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Our team is available should you require any extra help.

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