Napleton’s Kia of Elmhurst

smoke and mirrors So I was looking online at the ford focus and found one spoke to the dealerships online sales guy Justin asked some questions about the car and let hi So I was looking online at the ford focus and found one spoke to the dealerships online sales guy Justin asked some questions about the car and let him know id be by to check out the vehicle. When I got there I met addulla abbadi who it turned out was Justin, normally this wouldn't throw me off my best friend kareim sometimes introduces himself as Josh to avoid discrimination, but here it was the first red flag of many. He takes us over to his desk and is bsing normal dealer talk wasting time for maybe 15 minutes trying to get me invested in the car and constantly asking me to sit down before disappearing for about 10 minutes to go get the car. He pulls up opens the door and I could smell both the smoke and heavy cleaner trying to mask the smoke. I had told him initially over the phone I did not want a smoking car and brought this up to him which he vehemently denied that it was a smoking car and tried telling me that even if it was I wouldn't be able to tell.... I clearly was able. He denied it was a smoking car right up till the point I scoured the car for cigarette burns and found multiple. I told him I wasn't interested and he brought me back to his desk a different employee was sitting at using the computer and talking to someone in the armed forces about when they were being deployed. I understand car dealers sometimes hotel their dealers but this seemed like a personal call and we were customers. After waiting about 5 minutes listening to this phone call and Abdulla asking me to sit another 5 times I went off on him explaining I know about the power play with sitting and the wasting time I'm good friends with several Honda sales people I went on to explain that this was the least professional experience I had ever had and would have complained if I felt it would make a difference which is why I took the time to write a review. I appreciate this forum in which I can vent about this horrible experience and hopefully make a more meaningful impact by warning other users so even if they eventually do business with ed napleton kia they will at least go in aware. More

Repeat Customer I purchased my 1st. 2013 Kia Optima in 2012. I liked it so much that when my daughters were ready to get a new Car, I only knew to go Kia again. We I purchased my 1st. 2013 Kia Optima in 2012. I liked it so much that when my daughters were ready to get a new Car, I only knew to go Kia again. We went with the 2016 Kia Forte. Vince Ballachia was my Salesman both times and was Wonderful then and now. Being in sales myself, I know how important it is to close the deal, but there was no pressure from him. The Used Car Sales Manager was friendly and made us feel quite comfortable. More

Great!! Bought our first kia in 2011 and had the pleasure dealing with Vince, now 5 years later vince is still there, very helpful, straight to the point. We Bought our first kia in 2011 and had the pleasure dealing with Vince, now 5 years later vince is still there, very helpful, straight to the point. We told him what we wanted and he worked it out for us. I would definitely recommend kia of Elmhurst More

Great service and employees Vince Balachia was very patient and of great service as I changed my mind about what I wanted. No pressure and very friendly. Would. and have, alrea Vince Balachia was very patient and of great service as I changed my mind about what I wanted. No pressure and very friendly. Would. and have, already recommended him and Ed Napleton to others. More

Excellent costumer service! Just purchased my second kia from kia elmhurst sales and service just get's better. No hassels or pressure through the whole process!!Thank you. Just purchased my second kia from kia elmhurst sales and service just get's better. No hassels or pressure through the whole process!!Thank you. More

Easy, professional, courteous I was treated with a high level of professionalism, and I felt very taken care of by Joe Dinaso. Joe made my experience a very easy and pain free one. I was treated with a high level of professionalism, and I felt very taken care of by Joe Dinaso. Joe made my experience a very easy and pain free one. I will continue to do business with Napleton's. More

Pleasant experience When is buying a car pleasant? When you deal with thoughtful people who can answer your many questions easily and patiently. We had not bought a car f When is buying a car pleasant? When you deal with thoughtful people who can answer your many questions easily and patiently. We had not bought a car for many years and were behind on the technology that has developed since that time. Vince Balachia was a great salesman who did not pressure us for a decision. It seemed as if we were given a fare price and a wonderful explanation of complicated electronics. Rick in finance dealt with our questions with good humor and good answers. The dealership was busy, and no one seemed to mind that they were staying well past dinner time. Thanks, gentleman! More

Wonderful 1st Time Buyer Experience As a college student with no experience in purchasing vehicles nor any established credit, Vince and Rick were extremely helpful! They sold me my very As a college student with no experience in purchasing vehicles nor any established credit, Vince and Rick were extremely helpful! They sold me my very first car, a 2005 Jeep Grand Cherokee, and I couldn't be any happier. They worked their hardest to give my mom and I a deal that was comfortable and affordable, even with our tight numbers. Great place to invest with for a vehicle. More

2016 Sedona Vince was awesome to work with,agan. This is our 4th car bought through him. He is a straight forward no nonsense type of person. He will work with yo Vince was awesome to work with,agan. This is our 4th car bought through him. He is a straight forward no nonsense type of person. He will work with you to get the best deal possible. I would highly recommend dealing with Vince. More

professional and friendly employees Between relatives and family members we bought 10 Kia cars/vans through the years from this dealer and never had anything to complain about. We always Between relatives and family members we bought 10 Kia cars/vans through the years from this dealer and never had anything to complain about. We always had pleasant experience dealing with the sales representatives. More