Napleton’s Kia of Elmhurst
Elmhurst, IL
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1,068 Reviews of Napleton’s Kia of Elmhurst
Outstanding service department! Worked with Luis on getting my engine replaced due to a recall and he was prompt, courteous, responsive, and incredibly helpful. So many service de Worked with Luis on getting my engine replaced due to a recall and he was prompt, courteous, responsive, and incredibly helpful. So many service departments make the experience feel like just a number at the DMV but this was the exact opposite. For the service department alone I know that I will be coming back to this dealership for my next Kia. A++ More
Huge thanks to Luis from KIA service. He helped get my car fixed within 24 hours and notified me every step of the way. I will only be taking any of my concerns straight to him. He helped get my car fixed within 24 hours and notified me every step of the way. I will only be taking any of my concerns straight to him. More
I typically don't leave negative reviews - but I've never had to work so hard to try to get a dealership to sell us a car!! After being hounded by email, text, and phone calls for a week, my husband and I dr had to work so hard to try to get a dealership to sell us a car!! After being hounded by email, text, and phone calls for a week, my husband and I drove from Wisconsin to Illinois to look at a used car on a Saturday. After we drove the car, we asked about an open recall item on Carfax. The manager said he couldn't certify the car until that was cleared, but he could give us a "crazy good deal" on a new car. We declined. He said they would fix the recall issue (it was minor) on Monday. We received calls and texts on Monday including one saying the recall was taken care of. I called on Monday twice asking for a document confirming the sales price so we could take it to the bank and finalize our loan. No response. I called on Tuesday twice. No document. No return calls. I called on Wednesday. Same story. At this point, we are wondering if that vehicle was just bait to get us into the dealership. The vehicle was a 2023 that has been in the dealers possession since September 2023 and never sold. Thursday I called again, this time asking to talk with the most senior person available. Then I was told someone was in the dealership at that moment buying the car. Either this is utter incompetence or outright scamming. Not sure which. Either way we'd advise everyone to steer clear! More
This was by far the worst shopping experience of my life. I hate to even give one star. The pushy fast talking manager Adam wasn't even the worst part. Marius the "finance manager" takes the prize for raisin I hate to even give one star. The pushy fast talking manager Adam wasn't even the worst part. Marius the "finance manager" takes the prize for raising his voice, speaking over me, and coming around the desk to literally get in my face and simply for choosing outside financing. Good down payment, excellent credit, and prearranged financing does not matter in this place. This is not a female friendly environment for customers or employees alike. Buyers beware, shop at your own risk in this place!!! More
Jeff and Adam were absolutely wonderful and attentive throughout the entire process. Their knowledge and expertise made purchasing a new car such a wonderful experience. I cannot recommend these gentleme throughout the entire process. Their knowledge and expertise made purchasing a new car such a wonderful experience. I cannot recommend these gentlemen enough if you're looking to purchase a car! More
Joe is always so helpful, accomodating, and awesome to work with when bringing my Kia in for service and always so informative on maintenace follow-up and recalls too. work with when bringing my Kia in for service and always so informative on maintenace follow-up and recalls too. More
After buying the car we were very pleased. A guy named Lucian helped us with the choice. He listened to us and made our choice as comfortable as possible. We bought a good car at a good price. A guy named Lucian helped us with the choice. He listened to us and made our choice as comfortable as possible. We bought a good car at a good price. We recommend Lucian More