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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.4
1,068 Reviews

727 West Grand Avenue

Elmhurst, IL

60126

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1,068 Reviews of Napleton’s Kia of Elmhurst

January 28, 2025

Outstanding service department! Worked with Luis on getting my engine replaced due to a recall and he was prompt, courteous, responsive, and incredibly helpful. So many service de More

by nsn2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Feb 01, 2025 -

Napleton’s Kia of Elmhurst responded

It is great to hear that we were able to get you back on the road so quickly! Thank you again for choosing Ed Napleton's Kia of Elmhurst and we hope to see you again! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ed Napleton's Kia of Elmhurst! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com

January 26, 2025

Huge thanks to Luis from KIA service. He helped get my car fixed within 24 hours and notified me every step of the way. I will only be taking any of my concerns straight to him. More

by Angely Alvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis KIA service
Jan 28, 2025 -

Napleton’s Kia of Elmhurst responded

We're glad to hear our staff took such great care of you, Angely! We hope we can continue to be of service to you down the road!

January 12, 2025

I typically don't leave negative reviews - but I've never had to work so hard to try to get a dealership to sell us a car!! After being hounded by email, text, and phone calls for a week, my husband and I dr More

by Egreene
Recommend Dealer
No
Employees Worked With
Wilson
Jan 14, 2025 -

Napleton’s Kia of Elmhurst responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com

December 21, 2024

This was by far the worst shopping experience of my life. I hate to even give one star. The pushy fast talking manager Adam wasn't even the worst part. Marius the "finance manager" takes the prize for raisin More

by echeva19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adam sales manager, Marius finance manager
December 12, 2024

Jeff and Adam were absolutely wonderful and attentive throughout the entire process. Their knowledge and expertise made purchasing a new car such a wonderful experience. I cannot recommend these gentleme More

by angie419
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Silverman, Adam.
Dec 14, 2024 -

Napleton’s Kia of Elmhurst responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

December 02, 2024

Marco and Adam were excellent in whole car buying process.Will definitely recommend family and friends More

by Jthomas1014
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco
Dec 04, 2024 -

Napleton’s Kia of Elmhurst responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 15, 2024

Joe is always so helpful, accomodating, and awesome to work with when bringing my Kia in for service and always so informative on maintenace follow-up and recalls too. More

by dhmjamtraverse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe-Service Adviser
Nov 18, 2024 -

Napleton’s Kia of Elmhurst responded

We're glad to hear that everything was completed to your satisfaction, Dhmjamtraverse! Please let us know if there is ever anything else we can assist you with. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/2378 marta.nilles@napleton.com

November 13, 2024

After buying the car we were very pleased. A guy named Lucian helped us with the choice. He listened to us and made our choice as comfortable as possible. We bought a good car at a good price. More

by Gala
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lucian
Nov 14, 2024 -

Napleton’s Kia of Elmhurst responded

Hi, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!

November 09, 2024

Jeff was awesome to work with. Thanks for the great experience! We are going to love our new vehicle.. More

by Amy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Silverman
Nov 10, 2024 -

Napleton’s Kia of Elmhurst responded

Congratulations on your new car, Amy! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ed Napleton's Kia of Elmhurst! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nilles@napleton.com

November 09, 2024

Jeff and Adam where great! Came in and left happy with are new Sorento. Give them a chance. More

by Jasonlefevers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff and Adam where great!
Nov 10, 2024 -

Napleton’s Kia of Elmhurst responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Jasonlefevers. Thank you and we hope to see you again! Please don't hesitate to reach out if there's anything additional we can do for you. Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nilles@napleton.com

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