Napleton's Auto Park of Urbana - Service Center

I appreciated the ease in scheduling my first appointment online and once I got there all of the attention from entering the service area to end of the appointment was great. My service advisor Roger Viti wa online and once I got there all of the attention from entering the service area to end of the appointment was great. My service advisor Roger Viti was a pleasure to meet and work with. My service was completed to my satisfaction. I will continue working with Napleton’s as needed. More

He was really nice and explained well about my brakes issues and was very respectful with me and my toddler daughter! issues and was very respectful with me and my toddler daughter! More

I have been getting my vehicle serviced at Napleton’s (and its predecessors) for 25 years. Nick Rice is the service agent that I request because he is attentive to my questions, efficient, and a good com (and its predecessors) for 25 years. Nick Rice is the service agent that I request because he is attentive to my questions, efficient, and a good communicator. I trust Nick’s opinion and I know he wants to build a relationship so I will return. More

They are always pleasant to talk to, explain what is needed, the shuttle service is a big plus needed, the shuttle service is a big plus More

Fast and friendly service Good customer service give the right time for service and delivered with smile the right time for service and delivered with smile More

Todd was my advisor, and he’s getting five stars for two reasons: for one, he was easy to talk to (not a given when otherwise talking technical “car” things), and he decided not to charge me for something h reasons: for one, he was easy to talk to (not a given when otherwise talking technical “car” things), and he decided not to charge me for something he deemed a simple fix. Understand I’m not suggesting that this business always gives out freebies, but I can speak to my one experience: Todd saw me as a human being who needed a little help, and help I would have actually paid for. Instead, he surprised me by fixing the issue without cost. More

Micah in the service department kept me constantly informed while the issue on my Kia was diagnosed. When I dropped off my Kia and picked it up he was very kind, informative, and courteous. informed while the issue on my Kia was diagnosed. When I dropped off my Kia and picked it up he was very kind, informative, and courteous. More

Great service. They were quick and efficient. Good customer service. Fifteen word minimum is, huh. They were quick and efficient. Good customer service. Fifteen word minimum is, huh. More

Roger Viti is an excellent customer service agent. He is smart, attentive, and knowledgeable. Plus, the dealership is clean, comfortable, and inviting. He is smart, attentive, and knowledgeable. Plus, the dealership is clean, comfortable, and inviting. More

The dealership is convenient for me as I work in Urbana but live in Decatur. So it's great to have them as an option to get my car serviced even though I didn't by my Highlander there. They treat me and m but live in Decatur. So it's great to have them as an option to get my car serviced even though I didn't by my Highlander there. They treat me and my vehicle with the utmost respect and service, which I appreciate greatly and why I'll always drive Toyotas. More