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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.8
625 Reviews

625 Reviews of Napleton's Auto Park of Urbana - Service Center

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March 28, 2024

Nice dealership. Straight to business, does not try to force you with unwanted items or add-ons. More

by Francis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Napleton's Auto Park of Urbana responded

Hi Francis, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 27, 2024

One can never go wrong with Nick Rice. He is very professional, friendly and gets to solve issues with my vehicles. He’s an asset to Napleton’s! More

by mangoeck29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2024 -

Napleton's Auto Park of Urbana responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

March 27, 2024

Meet all expectations Car was done ahead of time Todd did a great job keeping me updated More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2024 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

March 26, 2024

Todd was super nice and made sure to keep me up to date throughout the whole maintenance. I felt very comfortable and accommodated for. More

by Cisneyhanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 26, 2024

Bad news delivered in a kind way, effort above and beyond to find a way to reduce cost. Friendly and cheerful greetings aratll levels. Best of all, i can drive again! More

by danfreemanca@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Viti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Napleton's Auto Park of Urbana responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 26, 2024

Nick Rice was very helpful and even though he didn’t get notice o f my appointment I think I must have called too late , he had no problem getting me in. He was helpful with his texts notifying me of the. More

by jc Bru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Nick was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

March 26, 2024

Nick Rice was friendly and helpful throughout my vehicle's service. He clearly explained the plan for the day's service, updated me throughout, and made sure any questions I had were answered. Very More

by kariley2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Nick will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 26, 2024

Roger and Todd in the service department were very helpful both on the phone and in person. More

by Mp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Viti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Roger and Todd were so helpful! We hope you continue to choose us for all your automotive needs! Take care!

March 26, 2024

Great dealership! Todd is professional and personable! Great maintenance deals come up now and then! Will definitely buy from them again and service there too!! More

by sloandog67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Mar 28, 2024 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 25, 2024

The staff are very helpful and wonderful. I always have a great experience when I arrive More

by Cristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Viti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Napleton's Auto Park of Urbana responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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