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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.8
625 Reviews

625 Reviews of Napleton's Auto Park of Urbana - Service Center

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April 04, 2024

Excellent as always, appreciate the frequent communication on status of vehicle. Quick turnaround time on vehicle as well. More

by kait678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Viti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 04, 2024

It's been many months and they still have not paid me for my lost wages for almost 7 weeks and my loss for having to trade in my car. I bought four brand new Kias but NEVER AGAIN! I have messenger texts wi More

by stevefuhri3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
They all suck
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April 04, 2024

Love the service from Napletons! Todd was great and kept me informed during the process. At pick up, Todd and the rest of the staff were very friendly More

by Kevmis1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 03, 2024

Thank you to nick rice in service, got me in and out without an appointment. would recommend! More

by LiamM19
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2024 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

April 02, 2024

Had to bring my car in for a recurring issue, but my advisor Todd and the service department handled everything perfectly. I was back in my car within a couple hours. More

by slanky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2024 -

Napleton's Auto Park of Urbana responded

Hi Slanky, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 02, 2024

Todd Ballard was excellent. There is some confusion between Napletons Auto Park and Napleton Toyota. They are located at the same place; I had scheduled my appointment over t More

by Jpda
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nick Buhr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2024 -

Napleton's Auto Park of Urbana responded

Hi, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (217) 367-1222 and we will do our best to make this better.

April 01, 2024

Service department is awesome. Nick Rice goes above and beyond to make sure you have a positive experience. Great to work with. More

by JS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Napleton's Auto Park of Urbana responded

Hello, we're happy you found our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana. Our team is available should you require any extra help.

March 31, 2024

They went above and beyond to make things the way they should be. Great service. Great rates. Highly recommend. More

by Cozee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Knapp
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Apr 02, 2024 -

Napleton's Auto Park of Urbana responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 29, 2024

Prompt, delivered as promised, professional. Roger kept me informed via text which I appreciated very much. More

by bjdavis418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Viti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2024 -

Napleton's Auto Park of Urbana responded

Here at Napleton's Auto Park of Urbana, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

March 28, 2024

Wish you had a better prepaid maintenance plan. Don't require 15 words blah blah More

by amytty1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Viti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2024 -

Napleton's Auto Park of Urbana responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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