Napleton's Auto Park of Urbana - Service Center

Organized. Efficient. Honest. They can usually get me in the same week I call. Knowledgeable and friendly. Efficient. Honest. They can usually get me in the same week I call. Knowledgeable and friendly. More

This was my first visit with Todd and he listened closely to my requests and provided me with great service. The only negative thing I could say was that my windshield washer fluid wasn’t topped off! to my requests and provided me with great service. The only negative thing I could say was that my windshield washer fluid wasn’t topped off! More

Excellent service and a friendly staff. Would recommend and will return. They took care of my vehicle. Would recommend and will return. They took care of my vehicle. More

Roger is excellent to work with. He is good about letting you know what is needed and keeping you informed He is good about letting you know what is needed and keeping you informed More

Fast service as a rule with convenient shuttle transportation to my place of work and a pick/up when the work is done. Napleton makes it easy to fit a service call into my day. Thanks! transportation to my place of work and a pick/up when the work is done. Napleton makes it easy to fit a service call into my day. Thanks! More

Roger was great with explaining everything to me and making sure I was comfortable the entire time I waited for my oil change to get done. Couldn’t recommend this dealership more. making sure I was comfortable the entire time I waited for my oil change to get done. Couldn’t recommend this dealership more. More

Roger was professional and kept me informed of the progress and status of my service. progress and status of my service. More

My experience was great. I was late for my appointment but I was welcomed and Todd, as our adviser, explained the all procedures to us very kindly and clearly. He was really I was late for my appointment but I was welcomed and Todd, as our adviser, explained the all procedures to us very kindly and clearly. He was really very helpful. And the ride from home to pick up the car was also a great service. I was totally satisfied for everything with this dealer. Thanks. More

Edit: The head of service and parts, Derek Scroggins, called me and offered to fix the squeakiness in my car for free, plus give me a full detail on my car! Zack double checked with the service person, a called me and offered to fix the squeakiness in my car for free, plus give me a full detail on my car! Zack double checked with the service person, and also took a test drive with me.... and no more squeaking! My car looks great too with the full detail. Thank you Napleton, especially Derek for calling and making things right. DO NOT EVER BRING YOUR CAR HERE ESPECIALLY IF YOU HAVE A KIA I have brought my Kia here a couple times before and have had some issues with them, but nothing that we couldn't work out. After this past experience with them though, I will never go here again and neither should you! My car was broken into and attempted to be stolen. I got my car towed to napleton because I need a window and a quarter glass fixed as well. I also have a weird squeaking in my car when I go over bumps and when it idles. When I asked about that I was told it was related to the brakes and rotors. I was quoted $700 for the brakes and rotors. Expensive, but I was willing to pay it for it if it meant the squeaking in my car was going to be gone. I even doubled check with him over email and confirmed this with him. Flash forward to when I picked my car up today. I was given a check from insurance for the repair, but checked with the Kia service advisor (Zach) multiple times as he told me insurance had already paid him. This was over email. Well, when I went to pick it up, he told me he never got a check for the repair. I told them I communicated with Zach and that he told me insurance had already paid for it. When I tried to show Zach, the lady at the desk, and Justin, the service manager the emails, Zach said, "it sounds like it was just a miscommunication since we didn't talk over the phone." Which is rich since you always wait forever on hold when you call them, and then you always get sent to voicemail. The service lady also essentially insinuated I was stupid for thinking the 1,200 repair of the glass was already paid for by insurance, even though Zach told me it was already paid for. So I paid for the repairs. They give me the key to the car, and I start to put my stuff in the back AND THERE IS STILL SHATTERED GLASS EVERYWHERE. THEY WERE JUST GONNA GIVE ME MY CAR WITH BROKEN GLASS EVERYWHERE. Obviously I am fuming, so I storm in there and tell them they didn't even vacuum up the broken glass. Justin, the service manager, comes and just say "okay I'll take it back and vaccuum it." Never even apologized to me. He and a bunch of other staff were sitting around and talking so there's no reason they shouldn't have vacuumed out my car. Get my car back and I start driving AND THE SQUEAKY NOISE IS STILL HAPPENING. I run back inside and tell them this, and Zach asks if he can come and take a ride in my car which I say yes. We take a ride and he says it's the glovebox, which there is a squeaking when you press against it which I figured out by Zach pressing on it. However, it still makes a squeaky sound when the car idles. I expressed my frustrations because he and the mechanic said the squeaking was apart of the brakes and rotors being fixed. He basically just said "sorry I don't know what to say." I SPENT 700 DOLLARS FOR THE THING I ASKED TO BE FIXED NOT FIXED. Also when he came in my car he gave me a half hearted apology and say "sorry we're short on line service people right now that's why it didn't get vacuumed up." It takes literally 5 minutes to vacuum glass out of the car. Just don't go here unless you want to have all these problems and people to be rude to you. I would literally rather drive 3 hours away from here to get repairs done on my car then do it here again. More

Always have an amazing experience when I take my Toyota in to get serviced. Todd is really great about walking me through what is needed and what I could hold off on regarding services and repairs, which i in to get serviced. Todd is really great about walking me through what is needed and what I could hold off on regarding services and repairs, which is great as a cash strapped graduate student. More