Napleton's Auto Park of Urbana - Service Center

Really quick service. Staff was nice. Glad I chose to do service on a sunny Saturday Staff was nice. Glad I chose to do service on a sunny Saturday More

Roger is always extremely helpful everytime I need to get in there the response is fast and friendly! in there the response is fast and friendly! More

This is the same truck that had a check engine light since day one. All this service center is a parts replacement depot. Two times there they have broken 1. My hood release, then tried to charge me. 2. since day one. All this service center is a parts replacement depot. Two times there they have broken 1. My hood release, then tried to charge me. 2. This time they broke and put a ding in my gas cover plate. This truck is a complete piece of junk and Toyota refused to make it right. More

They are good. Wait time is low, service admin was friendly, and does not push me to do additional maintenance. Wait time is low, service admin was friendly, and does not push me to do additional maintenance. More

Although I was only in into Napleton’s this time for routine maintenance, Todd did a great job of answering my questions & keeping me informed of my vehicles needs and the progress during the visit. routine maintenance, Todd did a great job of answering my questions & keeping me informed of my vehicles needs and the progress during the visit. More

The work at Napleton’s is always done right. The people who work there are always courteous and friendly. My advisor was Todd. The people who work there are always courteous and friendly. My advisor was Todd. More

Roger is always a pleasure to work with and gets things done quickly! He is very nice n professional and i feel like he knows me and my car needs. Thank u roger!! done quickly! He is very nice n professional and i feel like he knows me and my car needs. Thank u roger!! More

Todd is always very professional and has a great personality. Todd is the only person I will deal with in the service department. He always makes sure to send text to make sure I’m up to date when I personality. Todd is the only person I will deal with in the service department. He always makes sure to send text to make sure I’m up to date when I’m there. More

Recent interaction with service rep Todd @Napleton's of Toyota was very productive & timely. No problems & highly recommended. Toyota was very productive & timely. No problems & highly recommended. More

Great customer service. Could work on helping customers feel less lost. Really enjoyed help from Roger and Leonardo both made me feel like I belonged and wasn’t a stranger t Could work on helping customers feel less lost. Really enjoyed help from Roger and Leonardo both made me feel like I belonged and wasn’t a stranger to Toyota. More