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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.8
625 Reviews

625 Reviews of Napleton's Auto Park of Urbana - Service Center

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May 09, 2024

Service is always done professionally and on time. Nick was particularly helpful and personable. Any questions I have are very clearly addressed. More

by JIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024

I would like to commend Todd Ballard in the Service Department. Todd recently went above and beyond in an effort to get a rather expensive repair on my 2020 Sienna covered by my extended warranty. When More

by camry owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024

Keeps track of service, informative service personnel. Polite interactions with staff. But short on car inventory. More

by Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

I always trust Napleton in my car repair. Kudos to my advisor TODD who communicated well on things my car needs to be done. More

by luz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

The advisor is Todd. He was very kind and nice. He explained to me everything and I was very happy with the outcome. I was very happy with him and how he took care of me More

by Venola .hutchens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024

My car needed new tires. Todd told me there will be a sale the following month, gave me his personal card, and quickly got an appointment when I contacted him late the next m More

by finding.paydays0i
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

Luis Ramirez was very helpful and had great customer service! He showed good diligence! Answered all our questions and highly recommended him for a good and efficient visit More

by Akierrabufford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Ramirez Salas
April 29, 2024

Todd provided excellent customer service with scheduling me when I wanted, meeting my product preferences, reviewing the pricing in details and in advance, and timely communication throughout the service t More

by Brian Altenbaumer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2024

Todd was very accommodating and very professional he explains everything so that i could understand whats need to be done on my car,thank you todd More

by Chandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2024

Todd was very accommodating and so professional on his job,he explains everything so i could understand whats needs to be do e on my car More

by Chandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.