Napleton's Auto Park of Urbana - Service Center

One gentlemen goes out of his way to make sure I get to talk to a human! talk to a human! More

My appointment for my recall was made in a timely manner. The work was completed in less than the time quoted. The work was completed in less than the time quoted. More

Great place for servicing car. The advisor is very clear about the recommended maintenances. They work fast and I usually get my car back on the same day. The advisor is very clear about the recommended maintenances. They work fast and I usually get my car back on the same day. More

The service was friendly courteous and they kept me appraised of how the process was going. appraised of how the process was going. More

Roger Vili is always wonderful and helpful. He communicates well and provides excellent customer service He communicates well and provides excellent customer service More

Fast service and very nice. Todd was great at explaining things. Great service. Highly recommend them. Todd was great at explaining things. Great service. Highly recommend them. More

Set up appointment online about a week in advance. Showed up for appointment and was asked “did you make this appointment online? We will have to see if we have parts.” They also told my wife that Showed up for appointment and was asked “did you make this appointment online? We will have to see if we have parts.” They also told my wife that when you rotate your tires, you should also balance them. Charged us $40 labor and I don’t even have a print out to show the results. Also saw a $19.20 misc charge without an explanation as to what it was. $219.00 for what should have been around $130.00 tops. Scammers in that service department. More

Todd got me in at a last minute notice. Service light came on for routine maintenance; oil change, tire rotation, ... etc. Service light came on for routine maintenance; oil change, tire rotation, ... etc. More

We are pleased with the quality of Napleton Toyota. We service all 3 cars here, always so nice and informative. Roger took care of us the last 2 times. Thank you for doing a great job! All the staff ar We service all 3 cars here, always so nice and informative. Roger took care of us the last 2 times. Thank you for doing a great job! All the staff are nice here. We have been using Napleton for a long time! More

I bought a new highlander 7 years ago and have always been happy with the service. Todd has been a good resource for me and I rate him a 5 been happy with the service. Todd has been a good resource for me and I rate him a 5 More