Napleton's Auto Park of Urbana - Service Center

I had my car serviced here for 30K maintenance. Paul, the service advisor, was very cordial. When I asked how long this service will take, he said an hour and a half. I then asked what they do exac Paul, the service advisor, was very cordial. When I asked how long this service will take, he said an hour and a half. I then asked what they do exactly for 30K maintenance. It took him a bit of time to find it, with apologies. Once he did, he listed each service, with an in depth explanation for why each service is needed. I then asked how much this would cost…over $900. With my wide eyes, I then asked how they can get this done in an hour and a half. Paul said it would take longer if I had those needed services. This was confusing, because if I didn’t ask, would they have just completed $900 of work? I instructed him to complete the oil change, tire rotation, and inspect each of these areas that “need” service and let me know what they find. After 3 hrs, he takes me to the cashier, gives me paperwork. I asked what the status was of the inspection of “needed” services? He told me since I declined the work be done, it wasn’t looked into. Spiteful? After 5 minutes of waiting for cashier, I asked Paul how much longer until cashier returns. He replied they’re in the bathroom. The cashier arrives carrying multiple Culver’s bags, one being handed to Paul. The cashier profusely apologized. I asked if she happened to be coming from the bathroom, she said no. I understand dealerships and upselling services, but there is a line that was crossed today by Napleton Urbana and Paul that I consider shady. I also don’t appreciate Paul speaking to me like I’m an idiot woman that doesn’t understand Illinois winters, and what tire balancing and alignment are. I feel pretty certain he wouldn’t be so condescending upselling the same services to a man. Avoid this place, otherwise know what you need done, and prepare for a long wait. Landmark Mitsubishi Springfield is where I normally take my car, but they were booked. Landmark also instructed me service will be $125, but they would first check to see if I needed any of the “needed” services More

Dionte Robinson is the best salesman that I have ever met! Highly professional and adept. met! Highly professional and adept. More

Brought my vehicle in to get front brakes and rotors. They forgot to put the clip on and my brake pads were moving and it was a loud clanking noise coming from the right driver side . Now I need a new ax They forgot to put the clip on and my brake pads were moving and it was a loud clanking noise coming from the right driver side . Now I need a new axel shaft and cv joint . I wouldn’t recommend you take your car to get serviced there More

We bought 2 KIA's from this dealership and the vehicles themselves have been great and dependable. The past few months our experience with the KIA service center has been awful! We brought our 2014 KIA in themselves have been great and dependable. The past few months our experience with the KIA service center has been awful! We brought our 2014 KIA in to have serviced due to it losing oil somewhere. Nothing leaking to the point of leaving a spot where we park. What we were told is that the car was burning the oil. The car never smoked at all, but you trust the mechanic and do as they say. The catalytic converter was needing to be replaced due to the oil coating the inside of the converter. Car has a warranty, so KIA replace. Perfect. Car still burns oil so the dealership service rep states drive it 1000 miles if its still losing oil to bring it back. Obviously the issue is still there, we added oil as we saw fit when operating the car. Brought it back to KIA Napelton as the issues were not resolved. A different KIA Service rep stated that we should've been told not to add oil but to bring the car in. Frustrated at this point as we live an hour away, we took the car home after the mechanic sealed the cap, etc so no tampering could be done and we drive the vehicle another 1000 miles. Brought the vehicle back in to be checked again for oil level and now being told that since we are over 100 miles (by maybe 20 miles due to driving the car to the dealership) we have to restart this process. This is all being done so we can justify the engine has an issue an for KIA to replace the motor! Very upset and displeased with Napleton of Urbana's communication skills with their LOYAL customers. Multiple messages sent to the service center for a call back and to discuss further and no reply! At this point a new vehicle will most likely be purchased and not with Napleton's of Urbana. Our 2nd vehicle is at 130,000 and that too will be replaced and not with Napleton. More

Nick Rice, was amazing to work with at the Toyota Service Department, absolutely professional, polite and attentive to detail. He continued to communicate all details in regards to my cars services, part ord Department, absolutely professional, polite and attentive to detail. He continued to communicate all details in regards to my cars services, part ordered, coordination of my transportation to work and back to the dealership. He went above and beyond. The man loves what he does and this is very apparent in the way he treats his customers and how he goes above and beyond . Nick is a very handsome man as well…. More

Thanks again for the great service for my Camry. You guys are the best! Thanks Todd! Mike C. You guys are the best! Thanks Todd! Mike C. More

Horrible business! Bought a 12 volt battery last year and it went bad. Took it back and they said they needed a couple hours to charge it and test it. 4 days later I ha Bought a 12 volt battery last year and it went bad. Took it back and they said they needed a couple hours to charge it and test it. 4 days later I had to call and complain that I hadn’t heard from them. They called me back later that day and said the battery was bad and they would replace it but I had to bring the car in to get the replacement! I said I wasn’t going to have the car towed 50 miles to get the battery and that they didn’t need the car there to sell me the battery! Absolute garbage service!!! AVOID THESE CROOKS AT ALL COSTS! More

Todd Ballard is my service guy. He always makes sure I know what is happening with my vehicle and OKs the price of the repairs beforehand. He always makes sure I know what is happening with my vehicle and OKs the price of the repairs beforehand. More

I've had 2 Toyotas. This dealership has always been top notch. Now that I bought another Toyota I took it in for the 5k maintenance. My service manager was Todd. He's a This dealership has always been top notch. Now that I bought another Toyota I took it in for the 5k maintenance. My service manager was Todd. He's awesome! Very helpful and answered any questions I had. In and out quickly. Had my pick up scheduled and next service scheduled for November. Again TOP NOTCH! More

I've used this dealership multiple times for service and they are always courteous and professional. Very thorough and fix things right. they are always courteous and professional. Very thorough and fix things right. More