Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Auto Park of Urbana
Urbana, IL
2,535 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,535 reviews
April 26, 2024
Todd was very accommodating and very professional he explains everything so that i could understand whats need to be done on my car,thank you todd explains everything so that i could understand whats need to be done on my car,thank you todd More
by Chandler
Employees Worked With
April 26, 2024
Todd was very accommodating and so professional on his job,he explains everything so i could understand whats needs to be do e on my car job,he explains everything so i could understand whats needs to be do e on my car More
by Chandler
Employees Worked With
April 25, 2024
Another good experience with the Service Dept. My service advisor Todd was great and kept me informed while I waited for my vehicle. One hour wait for oil change and tire rotation is reasonable an My service advisor Todd was great and kept me informed while I waited for my vehicle. One hour wait for oil change and tire rotation is reasonable and as expected. Thanks! More
by Dream Boat Sequoia
Employees Worked With
April 25, 2024
The service was satisfactory and efficient. I was supplied with explanations and options. Todd was courteous and helpful. I was supplied with explanations and options. Todd was courteous and helpful. More
by marganitweinberger
Employees Worked With
April 25, 2024
Polite service is good and punctual. Let's you know if problems with your car. Let's you know if problems with your car. More
by cbrewer593
Employees Worked With
April 24, 2024
Being put on hold wait time more than 10 minutes. This store regularly schedules appointments for repair service that they don’t have the parts for and routinely requires a reschedule This is an in This store regularly schedules appointments for repair service that they don’t have the parts for and routinely requires a reschedule This is an inconvenience to the customer who has scheduled time off work to bring the car in. It’s a lot of runaround and excuses. If it wasn’t for the recalls I would never go to this dealership. They are inept, incompetent and very disorganized! More
by terryterrymd
Employees Worked With
Other Employees :
Luke Brown
April 23, 2024
Needed a last minute repair to my Land Cruise before a long trip and Napleton"s and Todd came thru. Outstanding service from an outstanding dealership. Thank you Todd and everyone else who made it happen. long trip and Napleton"s and Todd came thru. Outstanding service from an outstanding dealership. Thank you Todd and everyone else who made it happen. More
by rwarwick0
Employees Worked With
April 22, 2024
Excellent oil change and alignment service for Tacoma. Seems better than other states' dealership in the region, will return for future services Seems better than other states' dealership in the region, will return for future services More
by Alexander E
Employees Worked With
April 20, 2024
Todd - service rep is excellent- always helpful and able to respond to needs (scheduling, shuttle service, etc.) to respond to needs (scheduling, shuttle service, etc.) More
by ssp1969
Employees Worked With
