Napleton's Auto Park of Urbana

I would like to commend Todd Ballard in the Service Department. Todd recently went above and beyond in an effort to get a rather expensive repair on my 2020 Sienna covered by my extended warranty. When Department. Todd recently went above and beyond in an effort to get a rather expensive repair on my 2020 Sienna covered by my extended warranty. When he encountered hesitation in getting the repair covered by the warranty, he persisted on my behalf. His efforts saved me close to $2,000. His concern for the customer will certainly influence me when it comes time to purchase my next car. Give the man a raise! More

I always trust Napleton in my car repair. Kudos to my advisor TODD who communicated well on things my car needs to be done. Kudos to my advisor TODD who communicated well on things my car needs to be done. More

The advisor is Todd. He was very kind and nice. He explained to me everything and I was very happy with the outcome. I was very happy with him and how he took care of me He was very kind and nice. He explained to me everything and I was very happy with the outcome. I was very happy with him and how he took care of me if I had to do oil change or anything with my car again I would definitely choose him. More

Napletons was great, Austin was a huge help finding several vehicles for my wife and I . He was very helpful and knowledgeable about the vehicles he showed us. Would work with him on our next purchase several vehicles for my wife and I . He was very helpful and knowledgeable about the vehicles he showed us. Would work with him on our next purchase for sure!! More

Car buying can be so overwhelming. I was very lucky to find such knowledgeable help to make the process less painful. The kindness was an added bonus! I highly recommend working wi I was very lucky to find such knowledgeable help to make the process less painful. The kindness was an added bonus! I highly recommend working with Luis Ramirez. More

Bianca was very knowledgeable and eager to help us find our new vehicle. Great service...and she is funny too!! our new vehicle. Great service...and she is funny too!! More

My car needed new tires. Todd told me there will be a sale the following month, gave me his personal card, and quickly got an appointment when I contacted him late the next m Todd told me there will be a sale the following month, gave me his personal card, and quickly got an appointment when I contacted him late the next month. Very satisfied with his service. More

Luis Ramirez was very helpful and had great customer service! He showed good diligence! Answered all our questions and highly recommended him for a good and efficient visit service! He showed good diligence! Answered all our questions and highly recommended him for a good and efficient visit More

Austin is currently helping me find a SUV to pick up furniture in. I redo dressers and buffets and flip them. I just know he's going to find me the best deal he can! furniture in. I redo dressers and buffets and flip them. I just know he's going to find me the best deal he can! More

Todd provided excellent customer service with scheduling me when I wanted, meeting my product preferences, reviewing the pricing in details and in advance, and timely communication throughout the service t me when I wanted, meeting my product preferences, reviewing the pricing in details and in advance, and timely communication throughout the service time. Overall service was quicker than estimated as well. Thanks! More