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Napleton's Auto Park of Urbana

Urbana, IL

Overview
Employees
Reviews
Vehicles
4.7
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,556 reviews

January 26, 2024

Todd was awesome, reliable, explained everything as needed.although I paid an arm and a leg it was well worth it. More

by Adriana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2024 -

Napleton's Auto Park of Urbana responded

Hi Adriana, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

January 26, 2024

Came in with an issue and Todd was fantastic. His helpful and professional service made our experience at the dealership very positive. Highly recommend. More

by rz4pd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2024 -

Napleton's Auto Park of Urbana responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

January 24, 2024

I was a little worried about purchasing a new vehicle and after being able to go through everything with Mr. Sam I was completely relieved and didn’t have that overwhelming feeling about it. If anyone’s in t More

by richreadel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Scroggins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Samet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear our staff took such great care of you! We hope we can continue to be of service to you down the road!

January 23, 2024

They were very helpful with any questions I had. Gave wonderful answers and enjoyed coming in. More

by kdagg
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Devon Flint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Napleton's Auto Park of Urbana responded

Hello, we appreciate you taking the time to leave us this feedback. Safe travels!

January 20, 2024

I felt they were quite kind. I also appreciated the level of communication from Todd, as well as the shuttle into and out of town. More

by skeledin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.

January 20, 2024

Seth was the best! He was very patient with me and very kind also funny! He did very good at explaining everything. My experience was GREAT I would choose him everytime More

by tianna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emma Stoner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Able
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Jan 22, 2024 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for sharing your recent experience with us. We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

January 19, 2024

Had a routine maintenance and battery replacement yesterday, pretty smooth experience and met my expectations. Todd is very nice and helpful, gave me tips and extra information on preventing battery More

by Irene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Napleton's Auto Park of Urbana responded

Hi Irene, we're glad to hear that everything was completed to your satisfaction, Irene! Please let us know if there is ever anything else we can assist you with. Our team is available should you require any extra help.

January 17, 2024

Great! Todd was very helpful when I needed to replace my tires. Would recommend going to them. More

by chlod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Napleton's Auto Park of Urbana responded

Hello, we're glad to hear you found Todd to be so informative and helpful. Thanks for the recommendation, and have an amazing day!

January 16, 2024

They included a $1,500 3 year oil change package into our loan amount without notifying us about it. Be weary of their sales tactics, constantly trying to upcharge then you have to play phone tag to talk to More

by austinb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ross Radke
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Napleton's Auto Park of Urbana responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please contact our Manager at (217) 367-1222 so that we may ensure your experiences with our dealership are more pleasant moving forward.

January 15, 2024

We phoned the dealer from the expressway after a tire blowout and spoke with Todd. Once we arrived in Service Todd helped us through the process and was very helpful in quickly getting us back on the roa More

by Memphis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Auto Park of Urbana as your first choice for all your vehicle needs.

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