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Napleton's Auto Park of Urbana
Urbana, IL
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,556 reviews
March 06, 2024
Roger is the best Toyota service specialist hands down ! !! If you need assistance please ask for him ! He will go above and beyond every time I can’t stress it enough. Thank you again sir for always helping !! If you need assistance please ask for him ! He will go above and beyond every time I can’t stress it enough. Thank you again sir for always helping me get my vehicle taken care of . More
by mmakows3
Employees Worked With
March 06, 2024
I love my Tacoma and have complete faith in the service department. Thank you guys. department. Thank you guys. More
by bbehrns1
March 04, 2024
Took my car in for a comprehensive check up. Had to bring my car back 3 weeks later after it started making a roaring noise. My bearings were shot. My car report suddenly showed more things yell Had to bring my car back 3 weeks later after it started making a roaring noise. My bearings were shot. My car report suddenly showed more things yellow and red as opposed to the green they were weeks before. I feel as though my car was not properly checked and had to repeat doing an alignment. They gave me a small discount but considering the cost of bringing my car in back to back, it didn’t really help. As a woman, I always feel taken advantage of at car shops and this felt worse than usual. I know dealerships are expensive but I expect the work to be thorough for the price. More
by Lleonatti
Employees Worked With
March 04, 2024
Roger is super helpful and a great communicator. Scheduling appointments is easy and quick. He provided honest feedback. Scheduling appointments is easy and quick. He provided honest feedback. More
by ES
Employees Worked With
March 04, 2024
Roger is the man. He is consistently reliable and always lends a helping hand when needed! He is consistently reliable and always lends a helping hand when needed! More
by TJ
Employees Worked With
March 02, 2024
Identified tire leak that was missed at another service provider in town. Completed all repairs. provider in town. Completed all repairs. More
by Nkat
Employees Worked With
March 01, 2024
Workers where been kind with me they attend me on time and respectably no damage on my car. and respectably no damage on my car. More
by diegonicolasjose862
Employees Worked With
February 29, 2024
Todd was very quick and professional. I appreciate communication via text messages. Three other words I appreciate communication via text messages. Three other words More
by Barkleyphotography
Employees Worked With
February 29, 2024
I would like to thank Payton he made sure i got in and out of there in a timely manner. out of there in a timely manner. More
by scarson2323
Employees Worked With
February 28, 2024
I want to start off by saying my sales associate Ladarius was absolutely amazing! The general manager was a joke ! Laughing in a customer face when trying to discuss the logistics of purchasing a brand new was absolutely amazing! The general manager was a joke ! Laughing in a customer face when trying to discuss the logistics of purchasing a brand new car and trade in values was honestly unprofessional. Nevertheless, I choose to walk away. I purchased my Toyota Highlander from Napletons originally and after returning and attempting to be a customer again and the unwillingness to work with me, I will never purchase another vehicle again from this dealership. I was looking at the 2024 black Kia Telluride, make sure when your test driving to see the massive scratch on the back of the driver seat as it’s there and deep, make sure your not paying full listed price!! It’s a shame that when the numbers came down to it they allowed me to walk away from a 50k sale over a debate of 5000 difference in total I was seeking, which included payoff amount for my trade in and 1k off the list price of the car for the damage to the back of The driver seat, which the general manager indicated he couldn’t do, which we all know is absolutely untrue. Nevertheless, go and see Ladarius as the young man was professional and attempted to fight as much as he could for me for what I wanted to do in terms of purchasing a new vehicle More
by mmakows3
