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Napleton's Auto Park of Urbana
Urbana, IL
2,541 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,541 reviews
March 20, 2024
Roger Viti is an excellent customer service agent. He is smart, attentive, and knowledgeable. Plus, the dealership is clean, comfortable, and inviting. He is smart, attentive, and knowledgeable. Plus, the dealership is clean, comfortable, and inviting. More
by tzernich
Employees Worked With
March 20, 2024
The dealership is convenient for me as I work in Urbana but live in Decatur. So it's great to have them as an option to get my car serviced even though I didn't by my Highlander there. They treat me and m but live in Decatur. So it's great to have them as an option to get my car serviced even though I didn't by my Highlander there. They treat me and my vehicle with the utmost respect and service, which I appreciate greatly and why I'll always drive Toyotas. More
by warren_robinson_183
Employees Worked With
March 19, 2024
Todd was very helpful during my car repair. He kept me updated throughout the whole process and also arranged return rides for me to pick up my car. He kept me updated throughout the whole process and also arranged return rides for me to pick up my car. More
by ke.nie
Employees Worked With
March 19, 2024
I'm always treated with respect and my problem will get solved. Thanks to Todd this past Monday March 18th solved. Thanks to Todd this past Monday March 18th More
by redhatgal59
March 18, 2024
I have been coming here for many years, and have always been satisfied either good service. been satisfied either good service. More
by maryroseatkinson
Employees Worked With
March 18, 2024
Great experience with Napleton's for regular maintenance. Roger Viti was especially friendly, helpful and courteous helping out when the car was returned due to a problem after maintenance. The problem was e Roger Viti was especially friendly, helpful and courteous helping out when the car was returned due to a problem after maintenance. The problem was easily resolved. Thanks Roger! More
by BH217
Employees Worked With
March 18, 2024
Roger has been great to do business with. I like the fact that Matthew Odom is the service manager. I felt I had a good relationship with him a another dealership. I also want to say that my I like the fact that Matthew Odom is the service manager. I felt I had a good relationship with him a another dealership. I also want to say that my shuttle driver was a fun guy to talk to but I don't know his name. More
by chrishohn33
Employees Worked With
March 18, 2024
I was pleased with the service with TODD as my advisor. He was polite and professional. He was polite and professional. More
by cokeke80
Employees Worked With
March 16, 2024
I bought a brand new 2023 Mitsubishi Outlander last year. Although I love my car, Napleton has never followed through with any of the things that have been promised from a service perspective. The first tim Although I love my car, Napleton has never followed through with any of the things that have been promised from a service perspective. The first time I brought my car for service, I actually took the shuttle to the mall. After being told 2-3 times that they were on the way, they never came and got me - I had to take an Uber back to the dealership. Next time I came - after being told they would have a car available for me to use while service was performed - I was told that was not option. Both my parents have bought cars in the last two months and dissuaded them from going here. I will stand by that. VIP service is a joke. Try another Mitsubishi dealer - or any other… More
by kayjay_2002
Employees Worked With
March 16, 2024
Great service and attention to detail. Always well taken care of by Roger at the Urbana location. Always well taken care of by Roger at the Urbana location. More
by Jo
Employees Worked With
