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Napleton's Auto Park of Urbana
Urbana, IL
2,540 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,540 reviews
March 25, 2024
He was really nice and explained well about my brakes issues and was very respectful with me and my toddler daughter! issues and was very respectful with me and my toddler daughter! More
by albertabriones99
Employees Worked With
March 24, 2024
This is the second time we have worked with Jamal Berry and had a great experience. Jamal was efficient, fair, and very friendly. Would highly recommend. and had a great experience. Jamal was efficient, fair, and very friendly. Would highly recommend. More
by rmp222003
Employees Worked With
March 23, 2024
I have been getting my vehicle serviced at Napleton’s (and its predecessors) for 25 years. Nick Rice is the service agent that I request because he is attentive to my questions, efficient, and a good com (and its predecessors) for 25 years. Nick Rice is the service agent that I request because he is attentive to my questions, efficient, and a good communicator. I trust Nick’s opinion and I know he wants to build a relationship so I will return. More
by Jean
Employees Worked With
March 22, 2024
Todd was great in answering all my questions and clarifying several things about my new car. Very quick and thorough job done on my tire rotation with several other things checked and inspected as clarifying several things about my new car. Very quick and thorough job done on my tire rotation with several other things checked and inspected as a part of it! More
by misshk
March 22, 2024
They are always pleasant to talk to, explain what is needed, the shuttle service is a big plus needed, the shuttle service is a big plus More
by Taco
Employees Worked With
March 22, 2024
Fast and friendly service Good customer service give the right time for service and delivered with smile the right time for service and delivered with smile More
by ayesha_imtiaz31
Employees Worked With
March 21, 2024
Todd was my advisor, and he’s getting five stars for two reasons: for one, he was easy to talk to (not a given when otherwise talking technical “car” things), and he decided not to charge me for something h reasons: for one, he was easy to talk to (not a given when otherwise talking technical “car” things), and he decided not to charge me for something he deemed a simple fix. Understand I’m not suggesting that this business always gives out freebies, but I can speak to my one experience: Todd saw me as a human being who needed a little help, and help I would have actually paid for. Instead, he surprised me by fixing the issue without cost. More
by Damianpmarshall
Employees Worked With
March 21, 2024
Micah in the service department kept me constantly informed while the issue on my Kia was diagnosed. When I dropped off my Kia and picked it up he was very kind, informative, and courteous. informed while the issue on my Kia was diagnosed. When I dropped off my Kia and picked it up he was very kind, informative, and courteous. More
by watermanc
Employees Worked With
Micah Knapp
March 21, 2024
Great service. They were quick and efficient. Good customer service. Fifteen word minimum is, huh. They were quick and efficient. Good customer service. Fifteen word minimum is, huh. More
by alexandriaap6
Employees Worked With
March 20, 2024
Roger Viti is an excellent customer service agent. He is smart, attentive, and knowledgeable. Plus, the dealership is clean, comfortable, and inviting. He is smart, attentive, and knowledgeable. Plus, the dealership is clean, comfortable, and inviting. More
by tzernich
Employees Worked With
