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Napleton's Aston Martin Downers Grove
Downers Grove, IL
826 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 826 reviews
July 11, 2023
Great friendly staff. Easy to talk to. Very accommodating of my requests. Especially buying from long distance. Easy to talk to. Very accommodating of my requests. Especially buying from long distance. More
by taylor.acord
Employees Worked With
July 11, 2023
All I can say is thank you Margaret, Agnes and yes you to Nathan. I flew in from Cali to purchase a vehicle and was treated with so much respect and class. They are very welcoming and no pressure. During Nathan. I flew in from Cali to purchase a vehicle and was treated with so much respect and class. They are very welcoming and no pressure. During the sale. Very honest and straightforward. I will be looking forward to doing business with them in the future. More
by vanick2880
July 10, 2023
Awesome people ! !! big thanks to Connor , Perry Galecki, Margaret,Norbert. purchased dbx 707, amazing powerful car !!! !! big thanks to Connor , Perry Galecki, Margaret,Norbert. purchased dbx 707, amazing powerful car !!! More
by Diyorj1772
July 08, 2023
I would like to give 5 stars to the amazing Agnes Romanowska the 🐐of napleton Romanowska the 🐐of napleton More
by Howelldwight19
Employees Worked With
July 07, 2023
Margaret was fantastic! , No pressure sales process and happy with the in and out service. Perry was helpful on the initial call, answered all my questions. Would be glad to , No pressure sales process and happy with the in and out service. Perry was helpful on the initial call, answered all my questions. Would be glad to business with them again. More
by Spinedc14
June 30, 2023
2017 Maserati GranTurismo 4 yr maintenance & repair corrupted wiring harness caused by ground squirrels nesting under the hood. Quite expensive to repair. Without having to cry & beg too much, Ed Gra corrupted wiring harness caused by ground squirrels nesting under the hood. Quite expensive to repair. Without having to cry & beg too much, Ed Graff the service manager went to bat for me in a big way. Ed appreciated my situation & very generous in giving me a discount I could live with. The work was done in a timely & professional manner. More
by LORENZO
Employees Worked With
ED GRAFF, REBECCA HILLYARD
June 26, 2023
Margaret Puzanowska made the process really smooth for the car purchase , Although it was late evening her team was very supportive the car purchase , Although it was late evening her team was very supportive More
by Akhilesh
June 25, 2023
What a welcoming place; we were hesitant because we didn't stop to buy an Aston-Martin or Maserati, but everybody was super friendly and welcoming. Margret went out of her way to accommodate us and ans didn't stop to buy an Aston-Martin or Maserati, but everybody was super friendly and welcoming. Margret went out of her way to accommodate us and answer every question we had about the BMW we stopped to check out, and after a very pleasant buying experience we left the dealership as the proud new owners of a gorgeous Beamer. Would recommend this dealership to anybody, and if you find a nice car you are interested in, make sure to ask for Margret. Thanks, guys, you made us feel special!... More
by joezsigmond@att.net
Employees Worked With
Other Employees :
Margret's supervisor, the sales manager (nice young man, sorry I forgot his name) and Nate, the finance guy.
June 23, 2023
This dealership was very professional and welcoming. Everyone at the dealership was super knowledgeable and available to help with anything. Margaret P. Was an absolute super star and made the car buyin Everyone at the dealership was super knowledgeable and available to help with anything. Margaret P. Was an absolute super star and made the car buying process super easy. I’m glad to be a part of the Napleton Aston Martin / Maserati family now. The cars they have available for purchase are at the quality you’d expect when purchasing a new/used car. Will definitely be coming back for any future car needs. More
by Andrew Chialdikas
June 22, 2023
Margaret was a pleasure to work with. The whole dealership was very accommodating and knowledgeable about the car. They were able to make the purchase a less stressful procedure. The whole dealership was very accommodating and knowledgeable about the car. They were able to make the purchase a less stressful procedure. More
by agodwin
Employees Worked With
