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Napleton's Aston Martin Downers Grove

Downers Grove, IL

4.8
819 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right. Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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217 Ogden Ave

Downers Grove, IL

60515

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Showing 819 reviews

June 25, 2023

What a welcoming place; we were hesitant because we didn't stop to buy an Aston-Martin or Maserati, but everybody was super friendly and welcoming. Margret went out of her way to accommodate us and ans More

by joezsigmond@att.net
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Margret's supervisor, the sales manager (nice young man, sorry I forgot his name) and Nate, the finance guy.
Sep 10, 2023 -

Napleton's Aston Martin Downers Grove responded

Hi, we are delighted to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 23, 2023

This dealership was very professional and welcoming. Everyone at the dealership was super knowledgeable and available to help with anything. Margaret P. Was an absolute super star and made the car buyin More

by Andrew Chialdikas
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

Napleton's Aston Martin Downers Grove responded

Hi Andrew, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Aston Martin of Downers Grove! We hope you have a great day!

June 22, 2023

Margaret was a pleasure to work with. The whole dealership was very accommodating and knowledgeable about the car. They were able to make the purchase a less stressful procedure. More

by agodwin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Napleton's Aston Martin Downers Grove responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Aston Martin of Downers Grove! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 21, 2023

The sales manager Conner and my sales person Margaret were amazing - extremely responsive, accommodating, helpful and such a pleasure to work with. More

by laura
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor
Sep 10, 2023 -

Napleton's Aston Martin Downers Grove responded

Hi Laura, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

June 12, 2023

Agnes is very knowledgeable, friendly, accomodating, etc and was very helpful with linking up our needs with the car we purchased. Everyone at this dealership works hard, cooperates with each other, respect More

by midwestchecker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes, Perry and the entire staff!!
Sep 10, 2023 -

Napleton's Aston Martin Downers Grove responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton's Aston Martin of Downers Grove. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 11, 2023

Agnes was great. She let the car sell it self without being pushy or arrogant. This was second car i bought from the dealership. The Staff is polite and professional. More

by jlchoop1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

Napleton's Aston Martin Downers Grove responded

Hi, we appreciate your positive review of your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

June 09, 2023

This dealership mostly shines on the basis of its employees. Everyone with whom I interacted, from first to last, was outstanding. Each person exuded honestly, integrity, and a genuineness to make th More

by Missouri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate and Connor...five stars
June 03, 2023

everything was great, the staff was very polite and professional. I especially want to thank Agnes Romanowska. More

by Mainazarov Daulet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2023

I was very pleased with the service and attention given during my visits to Napleton. They showed they cared and were available to address any questions I had. I would recommend this dealership as one to g More

by ddforester
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Geyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Thomas
May 23, 2023

Margaret and Connor were very helpful as sales consultants, and Nathan made the purchase process painless. I bought from out of state and Napleton Aston Martin Maserati did everything possible to More

by nobullschmidtfit
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor
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