Napleton's Aston Martin Downers Grove
Downers Grove, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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I was dealing with Perry the sales manager and he told me how fabulous this Aston Martin was. I agreed to buy it and he put a sales person Agnes as my representative. She was good enough to send me pictures how fabulous this Aston Martin was. I agreed to buy it and he put a sales person Agnes as my representative. She was good enough to send me pictures of door chips all over the passenger door a dent in the drivers door and scratches on the rear quarter panel. I had agreed to buy the car and I did. When it came off the transport, the airbag light was on. The driver indicated and had documentation it was on when he picked it up. I don’t have an Aston Martin dealer within six hours, so I went through xxxx trying to get it diagnosed. I finally did and it was a driver side airbag squib that was faulty for two weeks. I’ve been trying to contact their service department without success. Left several messages with no response. I I would think an airbag light was a safety concern and they would want to get it handled. Be wary of this dealership. There is no after sales service. None! I More
Agnes Romanowska was phenomenal to work with! She was thorough and made sure all my needs were met. Would absolutely recommend working with Agnes to anyone looking to buy a car. She was thorough and made sure all my needs were met. Would absolutely recommend working with Agnes to anyone looking to buy a car. More
Had an outstanding experience buying a used vehicle last week. Steve was great as well as all of the individuals we worked with. Buying a car has always been stressful. They made it easy and we love our week. Steve was great as well as all of the individuals we worked with. Buying a car has always been stressful. They made it easy and we love our new car! Brad More
Just what to thank Agnes for a great job, she's the best she helped me select the car I wanted explaining all details, of the car and pricing and quality. she helped me select the car I wanted explaining all details, of the car and pricing and quality. More
Great experience! Made purchasing a car simple. Much appreciated. Agnes was amazing! I recommend her and this dealership if you want any easy purchase of an amazing au Made purchasing a car simple. Much appreciated. Agnes was amazing! I recommend her and this dealership if you want any easy purchase of an amazing automobile. Thanks! More
I recently purchased a vehicle at this dealership and upon arrival I was semi impressed. Although renovations were being made at the time, it was a nice dealership and the customer service was great but upon arrival I was semi impressed. Although renovations were being made at the time, it was a nice dealership and the customer service was great but after I purchased my vehicle I received my warranty paperwork in the mail a few weeks later which was not what we agreed to or what I had paid for so I reached out and spoke to the finance department manager who sold me the extended warranty. He agreed there was an error and said they would take care of it immediately but after several weeks later, multiple phone calls and emails I have not received any follow up correspondence from them in almost 90 days. Most of the calls now get transferred to voicemail but never returned. I would be very careful when purchasing or extending your warranty with this dealership because the terms and agreement you pay for may not be what you get and your calls may get ignored once the sell has been completed! More
Agnes & Margaret were great to work with! Process was smooth and painless. They didn’t have any hidden costs or try to push add-ons. I will definitely look to purchase from them again. Process was smooth and painless. They didn’t have any hidden costs or try to push add-ons. I will definitely look to purchase from them again. More
Having purchased many special cars throughout my personal collector career, Understanding and thorough care from Napleton Aston Martin was exemplary.. Agnes and Margaret touched on every detail to clarif collector career, Understanding and thorough care from Napleton Aston Martin was exemplary.. Agnes and Margaret touched on every detail to clarify any unknown. As well as their fine financial staff. This experience brought another dream car to come true… smoothly. More
Outstanding sales team! I had never considered a car purchase out of sate, no less across the country! But they made that feel exactly like picking it up next door. Zero hic I had never considered a car purchase out of sate, no less across the country! But they made that feel exactly like picking it up next door. Zero hiccups, perfectly seamless sale from start to finish. Don’t limit yourself - up your game nationwide and get what you really want from someone you feel good about working with. Napelton sincerely believes in making sure you’re truly happy with every step of your purchase - including checking in after. I’ve never seen that level of care and attention from any dealership before. I’m quite sure I’ll be back. More
Perry, Margaret, Steven and whole team absolutely wonderful, look forward to long relationship with them wonderful, look forward to long relationship with them More